I requested a specific loan car when booking in for a service as I would like to purchase a defender. This request was ignored. Secondly, I asked for an appraisal of my vehicle so I could discuss trade-in on a new car. Aside from this the service process was smooth and efficient.

Excellent facilities for those choosing to wait. However was disappointed with time it took to carry out the MoT (almost 3 hours), and neither of the additional request had been addressed during that time (security upgrade and access to la rover assist online).
Further disappointed by the poor service offered when attempting to book an MoT retest over the phone. There were no available slots within the 10 day free retest period, and your representative appeared disinterested in attempting to find an acceptable workaround, with no appointment offered until July, merely suggesting I should ‘drive in but be prepared to wait all day’.

Slow registration process and had to wait 20/25 mins to see somebody before paying. This was 11 30 / 12 time. Mentioned to receptionis 2/3 times in a rush - bill was not as expected. Lots of people hiding behind glass doors messing around…

All good. Booking process was fine and Philip was very helpful in ensuring my customer specific instructions for the Service were executed as required.
One area didnt work at all. I was sent a Land Rover Vehicle Health Check report on the day [with video]. On here it had a contact us number 01483 975156. I called it to check my vehicle was available - and the number was for the front desk. When i asked to be put through they said they couldnt do that and gave me a different number. Odd . Why put it on the Vehicle Health Check then? You may want to tune up your operational processes....

My vehicle was to have a paint inspection on the day of service, it was not done.
I requested a drop off at Guildford shops while the service was undertaken, it was confirmed, on the day of drop off nobody was available.

Quick service, albeit expensive overall, but all well handled.

All fine, video was very clear, car was very clean

Felt very looked after, perfect updates, loved the video - nice touch. I mentioned to the person who phoned me for feedback that I felt the two addresses for JLR in Guildford lead to confusion and I first went to the wrong site. I don't remember seeing the correct address being clarified in all my interactions. Could be my fault - but I didn't remember it appearing in any of the text messages or the booking confirmation page.

Staff where welcoming, polite professional

Was only for MoT. Checked in online. Drop off simple. Collected ok, just seems a late call to collect when only a MoT