Group 1 Mercedes-Benz Leicester

Fantastic guy! He will make you love your car, love yourself and think about tour next ride! Thanks youuuuu!!!

Have left 3 messages even drove there and was promised on each occasion something will call me about a problem with my new vehicle. Your customer service is the worse I have ever experienced. As a new Mercedes customer your after sales service leaves a lot to be desired I have only given it 1 star as there is not a option too leave 0

Lewis is an excellent Senior Sales Executive an absolute pleasure to deal with, always going shove and beyond what is expected. Highly recommend potential buyers to reach out directly to Lewis for any queries and interests

Lewis was helpful from start to finish! He’s friendly , professional & i would definitely recommend going to him if you are looking to get a new car!

Very disappointing experience with Mercedes-Benz Leicester. I purchased an Approved Used Mercedes EQC, but after a battery-related breakdown the vehicle was returned to Mercedes Leicester for repair. I was initially told the issue had been resolved, only for the same or a related fault to occur again shortly afterwards. The vehicle was then kept by Mercedes-Benz for an extended period, with no communication and no clear indication of when the repair would actually be completed. I repeatedly had to chase for updates, which was extremely frustrating. We have repeatidly asked for clarification on a number of points regarding warranty, and are still waiting. I feel as if we have been a real inconvenience to Mercedes at Leicester, and as a customer this is disappointing. I have read through a number of the reviews for Mercedes Leicester and notice that the majority of these are for the purchasing of new vehicles - just a warning that when its on the other side, the experience is not so 5*. We were provided with a courtesy car which we have been reminded on a number of times, but as this is part of the warranty, it wasn't a favour to us. Its disappointing that nowadays big organisations seem to treat customers however they feel, we are meant to just accept poor service, lack of updates, incorrect diagnosis and more. * Update - 14.09.2026 - Thanks for your response - I waited to post my review until my complaint had been investigated, as I understand mistake can be made - BUT unfortunately my complaint comes after this has been handled by your senior team - who after asking for a few things to be clarified have just chosen not to reply! So hence my disappointent! All in all I feel we have been let down by Mercedes Leicester - who seem the best way to approach this is to just not reply!

Absolutely incompetent... for the past 6 months my car has been experiencing issues, i have full merc service history with the car and the extended warranty. my car came to merc leics after their own breakdown service had been out twice in 2 days and the service dept tell me there's nothing wrong with your car ! so i took it away....6 weeks or so later the same fault returns so car came back.... got a phone call telling me its an EGR valve issue and they have ' regenerated it ' i refused to take back the car and said its needs a new one.... they then fit an EGR cooler under warranty which was not needed !!! a few weeks later guess what the same fault appears !! car went back in they kept it there for almost 4 weeks.... then tell me than an egr valve is needed which i already told them.... they tired to quote me on it is told them car is under warranty etc no call back another 7-10 days lapse then i get a call saying i need to authorise them to strip the car to find the fault which can lead to some 3k worth of work to establish the cause i refused they did not go to the warranty as they are only out to make money from customers... car goes to them for service and they try and send me £1000's bills that it needs new brake discs when they were only fitted a year ago etc ! you will be better off buying your own proper after market warranty eg RAC or AA and use as reputable garage to service your car as the mercedes service history dont mean anything, not even a good will gesture...... AVOID I forgot to mention that I have merc extended warranty and Mercedes leicester fitted an incorrect part to my car and claimed it under warranty, and this again did not rectify the issue... where u think the merc dealer will fix your car properly dont be fooled..... when asked the question as to why they had fitted something that was not needed they had no answer... just too get their numbers up !! Not to mention that the Mercedes 2.1 diesel OM651 engine has manifold issues and there is a mercedes bullet in for this issue and mercedes leics are not aware of it !!

Sent my car in for wheel alignment and guess what... they did not do it but charged me for it...... then u have Jim in the service dept who plays judge and jury all by himself who does not know what his staff are doing also fitted a wrong part in my car and claimed the money from the warranty.. when questioned he had no answer ! this dealership has ruined the name and reputation of mercedes... plenty of other better brands out their now.

Best costumer services and repairs.