Barons MINI Farnborough

I was happy with the service at Barons MINI Farnborough because the attention to detail and ensuring customer satisfaction was very important to them and made me feel valued. The salesperson was informative and helpful, but not pushy and made sure that I understood everything, checking if I had any questions throughout the process. There were two issues with the car both of which they arranged to sort out quickly and easily. Their whole approach has been friendly and attentive throughout without making me feel under any pressure. Even collecting the car makes you feel special as they do an unveiling for you! It’s the little touches that make a difference.

I was pleased with Barons MINI Farnborough and would recommend them because we had a very pleasant experience buying our car. We dealt with the salesman Rashid when we bought our first mini nearly 4 years ago and once again he was very thorough and attentive. You don’t ever feel pushed into buying or adding any extras like we have experienced at other car showrooms.

The experience at Barons MINI Farnborough was very good because both the people who looked after me were extremely helpful & patient. I'm not at all tech-savvy & buying a new car on my own was a huge undertaking for me, with quite a lot of anxiety about whether I was doing the right thing, getting a good deal etc etc. Both Greg & Natasha made me feel satisfied, comfortable & confident about my decision to buy my lovely new Mini, & de-mystified the whole process very considerably. HOWEVER, there were one or two glitches, which is why I'm not giving 100% top marks all round. Firstly, on the day I actually committed to buying the car, the Barons IT systems were down, so Natasha and I did the sums with paper and pencil and calculator. We arrived at a final price with which I was very happy, only to be somewhat annoyed when I was rung up that afternoon to be told there'd been a mistake and the cost was actually somewhat higher - quite considerably higher in fact. I know human error is everywhere with us, and my maths isn't great either, but this mistake wasn't very impressive, as you will appreciate. Secondly, after I had actually taken delivery of the car and was giving my daughter and grandchildren a wee spin, the tyre pressure warning light came on, which was somewhat alarming. This made me realise that at no point had either Natasha or Greg mentioned anything about tyres, RunFast, punctures etc etc. I was impressed that Greg came straight over to my house to explain it all to me, test the tyres and reassure me that all was well, but again I feel that this was a failing which should have been sorted out at an earlier stage of the whole process. Apart from these 2 grumbles, I was very happy with my Barons experience and am delighted with my super Mini, also very reassured to have all the warranties and insurances you include. Thank you - SJP

Barons MINI Farnborough were great because Tom was brilliant. Buying a car is a big deal and can be a bit daunting but he was so helpful and patiently explained everything, was honest and confident, he just made it all easier. I have to say the handover itself was magic! Thank you

I'd recommend Barons MINI Farnborough because this is my fifth mini from Barons. Each time I have visited the dealership I have been so well looked after. My needs for whatever vehicle I have been looking for have been dealt with professionally and efficiently. All members of the team at Barons are very friendly and efficient and the showroom is an area that I always love to visit. Unfortunately I’m moving areas so my next Mini will probably be bought from a more local dealership, I really hope that they can match the high standard that I have been used to Barons Farnborough BMW Mini over these past few years. Thank you for looking after me and my needs so well.