Think Ford Basingstoke

My experience at Think Ford Basingstoke was memorable because Alex was very attentive in the whole process from start to finish. He answered any questions thoroughly along the way. He was extremely polite, professional & considerate. I will definitely make this my first garage to visit the next time I’m considering my next car. Thank you Alex.

I would not recommend Think Ford Basingstoke because I was a bit disappointed in the actual car condition, but the sales service was absolutely fine and Rowan Grobalar our sales assistant was very helpful and professional. So my small issues were. 1 The car had some damage to the front near side bumper. This was indeed repaired but I’m disappointed that other minor damage was not repaired and could easily have been done. In particular the driver door handle cup is extensively scratched, cosmetic but the first thing I see when going to the car! Given I had paid an extra £400 to have the paint protection applied, it was a shame that these scratches and blemishes were not done when the car went into your body shop for the bumper repair!! Presumably I now have these scratches neatly covered in the protective finish, which only seems to have enhanced them! 2. There was no car manual in the car at pick up .. but that was ordered for me and I picked it up 5 days later! Why? Was there not one in the car? 3. Having driven the car for a day or two I noticed that there were no fitted floor mats? The car had only done 2,500 miles from new and thought it strange that the original mats (it there were any?) were missing. There is the small cup attachment points, but no mats. I spoke to our service agent and asked for him to order a set, which he did. Haveing brought the car “as seen” I accepted that I would have to pay for these, and £72 later I now have set of these mats to fit ( collected from parts yesterday). OK all separate issues but together just spoilt the quality of the car preparation for sale.. I expect I’ll get use to the scratched paint work on the door handle cup in time, just a bit disappointing right now. Aye Rod Steel