Group 1 Audi Hatfield

Disappointing aftersales experience with Hatfield Audi following a positive experience with their MOT and annual service. I raised five straightforward queries following a service and MOT, including a safety-related concern regarding a rear tyre (MOT advisory) and a receipt for the Service Plan I paid over the phone. Despite first contacting the dealership on 2nd September and having to follow up several times due to no response, the matters remain unresolved OVER THREE WEEKS LATER. After a good impression on my first visit (the only reason this isn't a 1-star review), the aftersales experience has been appalling. [EDIT] After FOUR WEEKS with no resolution, I have made this a 1-star review. [EDIT 2] Despite Hatfield Audi responding to this review, it is now FIVE WEEKS without resolution. [EDIT 3] SIX WEEKS with unresolved issues. After being told for the last two weeks that a signed copy of my MOT is in the post (the first one never arrived) and claiming another was posted on 6th October, it finally arrived today with the tracking showing it was posted yesterday. [EDIT 4] EIGHT WEEKS later - no response to emails regarding the outstanding issue.

Extremely poor service from Audi Hatfield My mother took her car to Audi Hatfield for a scheduled service and MOT, only to be told at reception that they couldn’t find her service plan. She suggested checking against the car’s original registration rather than its private registration, but Audi Hatfield refused to do so and cancelled the booking, insisting we contact the Audi team ourselves. Having stepped outside and called the team, we found that they located the service package instantly. The appointment has now been rebooked for the following Thursday, but the entire situation caused unnecessary hassle, wasted time and inconvenience. I also called to complain, and even getting the names of managers who could call me back to explain what had gone wrong proved difficult. To date, we are still waiting for an apology. For a premium brand like Audi, this level of customer service is simply unacceptable. What should have been a straightforward check turned into an avoidable problem that could have been resolved in minutes. Audi Hatfield seriously needs to improve its customer service and take accountability for its mistakes. A very disappointing experience. Funnily enough, they never bothered calling back. Pretty embarrassing level of customer service.

My initial experience of purchasing my new Audi Q3 in July was good. In addition I purchased tyre protection insurance and this is when it went very wrong. 3 months later and 6 phone call and several emails including most recently to the manager I am still further forward in receiving the paperwork with details of policy. All the emails concerning this have never been responded to . This is my 6th new Audi I have purchased and the first and last from Group 1 Hatfield. For information I would recomend Vindis. Unless I have some resolution to this problem my next step is to the financial ombudsman because I have paid £394 for this insurance

Great experience at Audi Hatfield for my RS5 service. Shout out to Luke who was helpful from start to finish. Would highly recommend .

Professional and efficient service

Absolutely appalling service from Audi Hatfield. As a Motability customer with vulnerabilities, I was left stranded after Audi failed to honour a brake repair appointment booked over a month in advance. Despite this being entirely their mistake, the staff were incredibly unhelpful, dismissive and had a complete “can’t do” attitude. When I explained I was scared to drive my car due to the dangerous condition of the brakes and requested a courtesy car, I was bluntly told, “We’re not paying for that” and that I would have to pay myself. No compassion, accountability or willingness to help. I was left with an unsafe vehicle and had to contact Motability myself to resolve their mess. Absolutely disgraceful treatment of a vulnerable customer, especially from a supposedly premium brand.

Good service Quick respond Big thanks to Vimal Misri . Nice to do business with you Audi👍

Audi Hatfield are possibly the best garage to deal with. Staff are efficient knowlegable and helpful. My car was in for cam belt and tension belt refit. 2 day job i was informed, left the car saturday as we had logistic issues for Monday. Car was ready for 2pm. I wouldn't take my car any where else or have another marque as good as this.

A huge thank you to Nikki, Lucia and Rebecca for providing such a top level service throughout the delivery process. Communication was excellent, everything was handled professionally, and the team were always helpful and happy to assist. The delivery experience was seamless from start to finish, and the level of customer service really stood out. It is refreshing to deal with a team that genuinely cares about the customer experience and consistently delivers such a high standard of service. Thank you all for making the final stage of the process just as impressive as the rest!