Group 1 Audi Stansted

I just wanted to say how brilliant Matt in the parts team at Audi Stansted was. He went above and beyond to help resolve an issue with my car that had been caused by a third party, and I couldn’t have asked for better service. Matt was so helpful and attentive throughout, acted really quickly and kept me updated at every stage, which made a stressful situation so much easier. I’d also like to mention Big Tim from the workshop (I think that’s what Matt called him!) who was able to help resolve the problem. It’s really refreshing to receive such genuinely great customer service, and I wanted to make sure their efforts were recognised. Thank you so much, Matt and Tim — I really appreciate everything you did!

I would like to take the opportunity to give some feedback regarding Mr Kem Uregul. From the moment we met Kem, he was extremely professional, knowledgeable and courteous. He took the time to explain everything to us clearly and patiently, going through the whole process step by step and making sure we fully understood all the options available to us. We were particularly impressed with the way he explained the alloy wheel insurance, tyre insurance and maintenance programme. Because Kem took the time to explain everything in such a clear and professional manner, we felt completely comfortable with our decisions and decided to purchase all three. The whole process of purchasing our new Audi Q3 from Group 1 Audi was made very easy and enjoyable thanks to Kem. There was never any pressure, and we always felt that he was genuinely trying to make sure we were happy and understood everything before making any decisions. Kem is a credit to Group 1 Audi and, in my opinion, a real asset to the company. His professionalism, product knowledge and excellent customer service made what can sometimes be a complicated process very straightforward. Thank you very much, Kem, for your time, patience and professionalism. You gave us a very positive experience when purchasing our new Audi Q3, and we would have no hesitation in recommending you to anyone looking to purchase an Audi. Thank you once again for making our experience such a pleasant one.

Looked after by Kemal excellent service from a genuinely nice guy 100% recommend if looking for a new or used vehicle EDIT since April the car has been back 3 times with electrical faults and it's going back again. Some days I wish I didn't own a Q5 they fault has now been found and hopefully the failed electronic part fitted soon..Will update as soon as outcome is established.

I can’t recommend these guys more Gary was amazing I made it hard for him to buy a new car but he overcome everything I threw at him we walked away with a stunning new Q4 etron and the best of all the wife loves it I can’t fault the sales team and the finance team. Very welcoming. If your going to buy an Audi go here. Thank you.

What can I say, after months of going back and forward for my car I’m honestly not really happy at all! My switch panel was changed over because of a damage, but was not confirmed that this will be charged to me as this may have happened on the last workshop visit. Instead of verifying and checking at the time when this was raised, this was only checked after the switch was changed and I was demanded to pay for the invoice which was never confirmed. I was put in a very stressful position and this could’ve been communicated with me more clearly! I’ve been an Audi customer for the last 7 years and this will be my last Audi purchase! Honestly horrible horrible experience from Audi. This should be looked into! After 3 finance and 7 years with the brand! I can honestly say, I won’t ever come back due to the shocking aftercare!

Great service as always, receptionist and staff always friendly and efficient!

I recently bought a brand new Audi A3 from the Stansted branch and I am very happy with the car but also the customer service and experience from test driving to driving away with the car was professional and enjoyable! Thanks to Brandon for all his help working through the best options for the features I wanted in the car, finance options and all the paperwork to get sorted. Brandon has been a pleasure to work with, so highly recommend his support and guidance through your Audi Experience!!!

Super friendly receptionist Jeanette who was really helpful. Aaron is very knowledgable bought 2 cars from him now and really pleased with both.

I turned up with no appointment with an engine issue and everyone couldn’t have been more helpful. My engine issue was diagnosed and new part ordered and my A3 was fixed after just a day. Everyone at Stansted Audi from the service staff to the technicians were superb. Gary