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We have compiled the below information in accordance with Mercedes-Benz Financial Services, to provide guidance and clarity to our customers.
Customers having financial difficulties:
Please email the following information through to MBFS at customerservices-mbfs@mercedes-benz.com:
Customers who have queries about the end of their contract and returning their vehicle:
Customers should email Mercedes-Benz Financial Services at customerservices-mbfs@mercedes-benz.com, with the following information:
Customers who want to extend their current contract (Agility, Operating Lease and Contract Hire agreements):
Customers should email MBFS at extensions@mercedes-benz.com. If your vehicle is due to be returned, customers can request a 3-month extension, enabling them to stay in their vehicle. They will not carry out credit searches in this situation. Information must include:
Customers wanting to arrange a return vehicle collection:
We appreciate that some customers may still want to arrange a vehicle collection. If you wish for MBFS to collect your vehicle at end of agreement, please send an email through to MBFS at customerservices-mbfs@mercedes-benz.com – titling this ‘vehicle collection’. Your email must include the following information:
Customers wishing to self-serve:
The quickest and easiest way for customers to self-serve is via Mercedes me Finance, where customers can change their monthly payment dates, request a quote and pay for early settlements, update their bank details, and much more. They should visit Mercedes me finance
For all other queries :
Customers can continue to contact MBFS via email or phone, as follows. For MBFS to assist all customers through this current situation, we would ask to call only if the query is urgent:
Frequently Asked Questions:
I don’t want an extension, will I be expected to return the vehicle to a site? Please contact MBFS and they will talk through the options. You will be asked to keep the vehicle safe while we arrange for the vehicle to be collected.
I have an Agility Agreement (PCP) and want to return the vehicle, what actions are Mercedes-Benz Finance taking to defer the final balloon payment? As long as they have been informed of your intention, they will block the balloon payment, contact you and advise of the options. This may include:
I want to keep the vehicle, will MBFS still take the balloon payment?
Yes, unless they are advised otherwise
I am leaving the brand, but want an extension, can MBFS still offer one?
Yes we will
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This won't take a moment...
This won't take a moment...