Advantage Cars

My experience at Advantage Cars Norwich could have been better because, the paperwork for advantage cars is for the Mercedes main dealer site up the road, not from the area we followed our sat nav for nearly 2 hours to the main dealer site, here we were directed to the front reception desk where we were treated as not worthy to be there, the lady at the counter asked us what car we have come to pick up, I said a vw polo, then with a patronising smile she said “this is a Mercedes garage” really???.. we were then told it’s down the road and pointed in the right direction, as there are no toilets open at the services we asked if we could use the toilets, there was a silence before another lady said yes, most rude I certainly won’t buy from your Mercedes garage that is for sure, interestingly my daughter had a similar experience in the Mercedes dealer in Peterborough so she bought a BMW, and I have just ordered an Audi Q3 shame because the GLE looked very nice. Second to this the polo we bought though it was nice when we picked it up the next day it smelt like an ashtray and the front grill badge fell off as I wiped it over, luckily the sales person at advantage has come to an agreeable outcome to this, I am surprised it met the standard for a garage sale though, would certainly make me think twice before going back.

I received excellent customer service from both Greg and James. Due to lockdown and the lack of use, the car battery unfortunately died within days of having the vehicle but I was able to resolve this issue with James under the warranty swiftly. Really pleased with my new car and the service provided.