Really good customer service. Decent turn around time I have no complaints apart from the distance from my home 🤣

Extremely Disappointing Customer Service and Dealership Standards I have experienced countless issues with this dealership in the past, to the extent that I previously had to escalate my complaints to the Volkswagen CEO’s executive complaints team to get matters resolved. I eventually sold my Audi because I no longer wanted to deal with this dealership. Unfortunately, my latest experience has reinforced exactly why I feel this way. My wife’s car was booked in for a recall repair at 8:00 am. I arrived at 7:30 am, allowing plenty of time for the appointment. To her credit, the receptionist was excellent. She took my key promptly and appeared committed to ensuring the process ran on time. The previous evening, Kevin, whom I would rate 0 out of 10 for customer service, had called me. During that conversation, I made it clear that, given my previous experiences with the dealership, I expected the recall appointment to be handled efficiently and professionally. Yet, at 8:35 am, the car was still sitting untouched. After I asked the receptionist to contact Kevin, he came over and explained that he had been busy. Frankly, this is not an acceptable excuse. Customers have busy schedules and professional commitments too. When an appointment has been booked for a specific time, there should be a reasonable expectation that the dealership will honour that commitment or, at the very least, communicate any delays. Following a brief conversation in which I challenged his lack of service, Kevin walked away to get a manager. The manager arrived, apologised for the situation and immediately took the car into the workshop to get the recall work completed. I appreciated the manager’s intervention, but the fact remains that this should never have been necessary in the first place. I should have been leaving the dealership at 9:00 am. Instead, I did not leave until 10:20 am, wasting a considerable amount of my time because of what appeared to be a complete lack of urgency and organisation. I have owned numerous Audi vehicles over the years, but experiences like this have completely undermined my confidence in the brand’s dealership network. It is particularly disappointing that, despite having previously escalated issues to the Volkswagen executive complaints team, I continue to encounter the same unacceptable standards. The receptionist was a credit to the dealership, and the manager at least took responsibility for resolving the immediate problem. However, the service I experienced from Kevin was wholly unsatisfactory. I will not be purchasing another Audi in the future. A premium vehicle should be supported by premium customer service, professionalism and respect for customers’ time. Unfortunately, my experiences have demonstrated the opposite. I hope this complaint is taken seriously and that the dealership addresses its customer service standards, staff accountability and appointment management. Customers should not have to repeatedly escalate complaints or lose confidence in a brand simply to receive the level of service they are entitled to expect.

We had a lovely buying experience with Hasan at Chingford Audi. The handover process was seamless, we were pleasantly welcomed by staff and made to feel at home.

I just wanted to mention the excellent experience I had getting my new car here. I would be remiss not to mention Alina and Aftab, who were exceptional, helping me navigate the deal smoothly, even while I was abroad. Outstanding customer service from start to finish. Recommend 👍🏻

Absolutely — here’s a polished, warm, and genuine version that highlights Ruby’s excellent service without sounding overly formal. Audi Chingford Review I had an absolutely fantastic experience purchasing my first car from Audi Chingford, thanks to Ruby Kang. From start to finish, Ruby was incredibly helpful, professional and supportive. As a first-time car buyer, I had a lot of questions, but she took the time to explain everything clearly and made sure I fully understood my options. She also talked me through the different types of cover available, which gave me great peace of mind and helped me make the right decisions. Ruby kept me informed throughout the whole process, including letting me know when my car would be ready for collection. What really stood out to me was that she even called me the day after I collected the car to check that everything was okay. That level of care and attention was genuinely appreciated. Her knowledge, advice and friendly approach made what could have been a stressful experience feel easy and reassuring. I honestly couldn't have asked for a better experience buying my first car. A huge thank you to Ruby for making the whole process so smooth and enjoyable. I would definitely recommend her to anyone looking to buy a car from Audi Chingford!

Pleased with the service rendered .

I have been an Audi customer for over 15 years, purchasing cars from both Chingford and Harold Wood, but unfortunately, I will not be returning. Recently, my husband and I visited to look at the Audi Q6. We were genuinely interested in the car and wanted to arrange a test drive. Unfortunately, the receptionist simply took our details many times , but no salesperson followed up with us or made any effort to continue the conversation or help us with the test drive/purchase. As long-standing Audi customers, we were extremely disappointed by the lack of interest and customer service. We came ready to spend around £40,000 on our next car, but the experience made us look elsewhere. I’m happy to say that our £40,000 went towards another car. Audi has lost a long-term customer, and sadly, I don’t see myself buying an Audi again.

My advisor was so good, very young lad and polite I like the fact that they clean your car after the service. You’re not gonna get that anywhere else.

Ask for a video recording showing that your car has been serviced.!!!!!!!!!!!!!!!!......I bought a car here once and never went back...