Group 1 Audi Finchley Road

Maybe it's my fault I should have known better, but do not under any circumstances bring your vehicle here for repairs. I took my vehicle here to diagnose a problem which was proving difficult to resolve with local garages. I thought the main dealer would be able to fix it but how wrong was I. I cant fault the customer service that wasn't bad at all, but the actual work and service for the car was very poor. They held onto my car for two weeks and only temporarily fixed the problem. Within weeks the problem was back. Took it back to them a couple times after that and still they couldn't fix it. Ended up finding a very good local Audi specialist who resolved the problem completely and more efficiently. Don't waste your time with this main dealer, you'll get nothing but grief, headache and time wasting. I think they're more equipped for selling new cars, not repairing used ones.

TRIFFIC

Octavian C provided excellent customer service when he sold me my previous car which turned out to be a great and reliable purchase. Based on that positive experience, I have now bought another car from him. He is professional, helpful and a pleasure to deal with. I would happily recommend him to anyone looking for excellent customer service and a smooth car-buying experience!

Another outstanding experience! I expect no less when I walk in as they ALWAYS deliver. The best place to walk into for a new Audi! A special shout out to Ahmad and Alban. Thank you

Very well done to all in Audi. Friendoand professional staff

Fantastic experience. Would recommend.

Blendi was very welcoming, I had many questions about an A3 in which he was assuring and patient throughout, much appreciated 🙏🏻

As one would expect, Audi manages servicing of customers’ cars efficiently and promptly. Having checked in and left, the team keep one well informed, phoning and/or texting with timings and progress. Sadly, as a side-effect of Coronavirus, one no longer has the pleasure of returning to an impeccably washed and polished car! I miss this hugely. June 2022 Had an oil change service last week. It was carried out as efficiently as one would hope from Audi (and in keeping with the cost, which is pretty high!). The technician even spotted a missing wheel lock key (missing when I first bought the car), which I must sort out. I returned to pick up my car at 5.30, was looked after by a really excellent member of the team, Emma. She should be in Sales! Very straightforward to talk to, unpatronising, knows every detail of the cars she works with. Impressive. Then I had the pleasure of getting into my car which looked great - fabulously clean and shiny, inside as well as outside. It hasn’t looked this good since the day I bought it. Excellent customer service. September 2026 I have just bought a new A3. Excellent service, as I have come to expect. An excellent team at Finchley Road, person to person communication is the only way I want to carry out a transaction of this sort. Helpful, kind, efficient and professional. Many thanks to Andrew and Alban.