Group 1 Audi Finchley Road

Lewis was amazingly helpful and always a complete pleasure to deal with - we would recommend him to anyone and everyone! He was always thinking one step ahead about what he could do next to make our Customer experience quicker and better - this whole process was easy, smooth and even enjoyable working with Lewis!

Great experience here. Jason helped me buy a new q4 and it was amazing all round. Very happy

Brought our Q6 e-tron Quattro in for a software update. We weren't notified of potential issues occurring or that the update was necessary/pending but discovered it after driving the car to Scotland and the screens / MMI stopped working entirely / were frozen (not fixable with troubleshooting), meaning that we had to drive back to London without the screens or ability to connect a phone. Brought the car in on the evening of Monday 7th so that they could start the update as soon as they opened on Tuesday morning. I was told that the update would take a minimum of 3 hours and a maximum of 1 working day (done by Tuesday evening). At 5:55pm on Tuesday (5 mins before closing at 6pm), I realised I hadn't heard from the dealership. I called and asked for an update. They said it wouldn't be done until Wednesday at noon. I asked why, and they said it might be because they had 5 other cars receiving the same update that day (why wouldn't they spread the cars out so that they can meet customers expectations? or, maybe, as is widely understood to be better practice, not tell the customer that it will take a maximum of one day when this might not be the case?). I understand entirely that things take longer than expected, but they must not, otherwise why would they set an expectation of one day? I asked if it was normal for the client to have to call for an update, they said no. I asked whether I can have a loaner car, since the update was linked to a recall (this means that clients are entitled to a loaner car), and since the update was now going to take almost an extra day. They said they don't have their own fleet / loaner cars but that if something went wrong with the update they could request a loaner from Audi. I asked whether they could do this if the car wasn't done by Wednesday at noon, and they said no, only if the update fails. I asked them to call me back on Wednesday at 9am with an update. I didn't receive anything, so called at 12:30pm. They said the car would be ready at 5:30pm. I opted for a complimentary exterior car wash on check in and there were water and drip marks all over the bottom half of the car. Before bringing the car in I had cleaned it, and I thought that I might as well get a quick exterior wash in case it somehow got dirty while it was having the software update, but their 'clean' left it much dirtier than it was before it went in. The technician was nice but everyone else was a nightmare, including a young female receptionist who was rude and would barely look at me when she spoke to me. I'm not sure how Audi allows this dealership to remain in operation given all of their low ratings. You'd expect, after spending 90k on a car, that the service would be at least decent.

Everything was perfect. Mr Chris helped me too much.

Just purchased a car from Finchley Audi and I couldn’t be happier with my new beauty! From the very first phone call to enquire about a car Lewis Ostwald has been the main man in helping me choose and decide on my final car purchase. I wasn’t pressured, he was totally chill and we spent a lot of time going over everything and he made sure I left there feeling happy and content with the car. He processed everything quickly as he knew I wanted my car asap (like an excited kid on Christmas) He even came in on his day off to make sure everything was good to go before I left with my new car. Thanks Lewis, and thanks to the lovely staff at Audi Finchley. You made buying a car fun and not something stressful! All the best ; )

Great service

Very professional and great support from the staff.

⭐ 1 Star – Extremely Disappointing Experience My experience with Audi Finchley Road was extremely disappointing. In my opinion, this has been one of the worst dealership experiences I have ever had. The level of customer service was nowhere near what I would expect from a premium brand like Audi. Communication was poor, issues were not dealt with properly, and I felt that my concerns were not taken seriously. I expected a professional, transparent and customer-focused service, but unfortunately that was not my experience. The whole process was frustrating and left me feeling very disappointed. I would strongly recommend that anyone considering buying or servicing a car here does their research carefully and makes sure everything is confirmed in writing. For me, the experience was nowhere close to the standard I expected from an Audi dealership. One of my biggest concerns was that an OBD diagnostic scan was never carried out to properly diagnose the issue with my vehicle. For a dealership of this standard, I would expect a thorough and professional diagnostic process before reaching any conclusions.

The worst rated Audi Dealership in London for a reason long story short claimed a service off my service pack and never carried out the service, was made aware of this when i went to Audi West London and the staff in the dealership are ruining the brand of Audi, I now take my business to Audi West London. This places is shambles.