Group 1 Audi Harold Wood

Ricky made the whole process very simple and was patient, it was a good experience buying a new car. Found what I wanted and drove off the following week. Love my car 👍 thanks Ricky

If your car is under warranty and needs a repair they will not contact you. My car went in April this year and I haven't received a single call back or email from anyone at the dealership. The boot has been broken since April and with a 2 year old daughter, we need access for her pram, scooters etc. This is completely unacceptable. There is also a list of other repairs that need to be carried out and these have also been left and forgotten about.

I was very pleased with the service from Harold Wood Audi. The salesman Ricky was very helpful and did a great job. He kept me up to date with every part of the process from order to delivery.

Fantastic experience getting my car from Harold wood in Romford. Vee was pleasure to deal with and answered all my queries and questions. In love with my Audi purchase

About as much use as a puncture repair kit for a supermarket trolley! We walked into Harold Wood Audi genuinely interested in the Q6 e-tron. We asked Sales Executive Hussain El-Hadi where the Q6 was and were helpfully informed that it was “in the corner”, accompanied by a point in its general direction. That, remarkably, was about the full extent of the sales experience. We spent around 30 minutes with the Q6, sitting in it, looking through the interior, checking the rear seats and boot, without a single member of staff coming over to ask whether we needed help, had any questions or if we might actually be interested in buying an Audi. I even walked back over to the counter myself and asked Hussain questions about the car. This wasn't exactly a subtle buying signal. Yet even then, there was apparently insufficient reason to leave the sanctuary of the counter and actually show us the vehicle. Meanwhile, the four visible members of staff seemed to be having a perfectly pleasant time chatting amongst themselves behind the desk. Perhaps we'd inadvertently arrived during a staff social rather than opening hours. Eventually we gave up and left. At which point, in possibly my favourite moment of the entire visit, Hussain finally decided to engage and asked: “Was everything OK?” The timing was perfect! I asked for his business card and said I'd call him. In truth, I mainly wanted the card so I could make sure I correctly credited the person responsible for such an impressively hands-off approach to selling cars. The frustrating thing is that the Q6 itself was excellent. It felt premium, looked great and was genuinely one of the cars at the top of our shortlist. We visited BMW, Volvo and Lexus on the same day and the difference in customer service was almost comical. At those dealerships we were treated like prospective customers. At Harold Wood Audi we appeared to be treated more like people who had wandered in looking for somewhere warm to stand. I appreciate nobody wants an overbearing salesperson following them around a showroom, but there's quite a substantial difference between that and pointing at an £60-70k car in the corner and effectively leaving the customers to sell it to themselves. Audi describes itself as a premium brand. The car certainly felt like one. The sales experience felt more like an unattended car park. If you're considering a Q6, I'd absolutely recommend seeing one. Just at a different Audi dealership!

Great customer service from Ricky Sunil at Audi Harold Wood. He was very helpful and patient with our range of needs, he kept in touch and worked incredibly hard to get the best deal. Thank you Ricky 😊

Ram was so helpful when looking for a car that met my requirements and in my price range. I was able to test drive multiple cars to see what I liked and there was no pressure to buy at any point. I’m so happy with the car I chose, thank you so much!!

Awful customer service. Numerous phone calls to service dept. Call you back. Never call back. Give men up using them now and will never use them again.

I’d like to give a huge thank you to Saad and Ben who helped me jump start my car outside the bakery/Harold Wood train station today. I was blown away by Saad’s offer of help & how quickly Ben came round to assist. It was so kind of them! They were absolute gentlemen and they are a real credit to your company. Thank you again! Charlotte