Group 1 Audi Harold Wood

Just changed my car from a q5 to a new a1. I worked in the industry myself and can honestly say what a brilliant sales person Hussain is. I contacted 3 dealerships, one of them being where I bought my q5 and the company I useto work for, I explained I knew the game and I sold cars for Audi myself so I was quite straight forward in what I wanted. Hussain was the only one to come straight back to me, professional friendly and quick to respond. He got me the deal I wanted and I didn’t even wait to hear back from the other two dealerships. Hussain also drove 6 hours to deliver my car to me. People buy from people, especially in the car industry and he is a true credit to your team!! Despite me having many friends in the industry still, I would for definite put Hussain forward as a recommendation to anyone! Thanks so much! You’re a legend Hussain. Shannon x

Great place

I had outstanding service from Vijay Pattwal at Harold Wood Audi to get my new car. He was super helpful throughout the whole process, in helping me design the car, choose the model etc and was super patient with explaining everything. Once I brought the car he was very helpful in keeping me up to date with progress of the build, explained everything to do with getting my new car and also all the features with the car when I received it. I would highly recommend the service received at Harold Wood Audi but particularly Vijay who really made the experience. I will be returning and looking for him. Thank you!

Fantastic very helpful and go above and beyond to get you the car of your dreams. Great customer service and a friendly team

Outstanding Experience – A Truly Premium Service Team! I recently brought my car in for a repair, and I cannot praise the team enough for the exceptional service I received. I had my alternator repaired completely under warranty, and the process was absolutely seamless. Since getting the car back, it is performing better than ever—it feels completely rejuvenated! To be honest, I was initially quite nervous. I fully expected Audi to look for every excuse in the book to avoid covering it, and I thought I would have to fight them for a resolution. Instead, I was truly surprised and impressed by how they immediately took full responsibility for a known defect without any pushback. From start to finish, the entire dealership team went above and beyond to look after me: • Patrick (Service Manager): Was absolutely incredible. Not only did he promptly agree to get the repair done under warranty, but he also arranged to have the vehicle diagnosed on the exact day it broke down. His swift action and professionalism set a fantastic, stress-free tone for the whole visit. • Alexia (Service Advisor): Looked after my repair with incredible care. She kept me constantly updated on the progress, answered all my questions, and made the entire process completely hassle-free. • Leo (Sales Advisor): Was incredibly helpful with so many different things. Even though I was in for a service, he took the time to assist me with additional enquiries, showing genuine dedication and top-tier customer care. • David (Technician): Provided an incredibly in-depth analysis of the vehicle. His technical expertise was clear, and he took the time to ensure the root cause was fixed perfectly. I truly felt like my car was in the safest possible hands. • Shaf and the Car Wash Team: A huge thank you for handling the car clean exactly the way I wanted. I am very particular about my paintwork, and they meticulously washed it to protect it from swirl marks. The car rolled out looking absolutely pristine. This is exactly what premium customer service should look like. Professionalism, transparency, and top-tier technical skills all around. Highly recommended!

I have a terrible experience. Car went in for an adaptive light fault. A minor job turned into requiring a whole new headlight costing several thousand of pounds. Customer service is awful. No one answers the phone or keeps customer up to date with status. When the phone is answered, no-one then returns the calls. Ended up taking the car back three time and without my car for over four weeks. Very disappointed experience.

Real bad service. They can leave you hanging over a hour, or make you completely give up

Great experience, very helpful in meeting the requirements. I had all in all a good service.