Group 1 Audi Watford

I honestly couldn’t recommend Anil enough! From start to finish, he made the whole process of getting my car so smooth, easy and stress-free. He was absolutely lovely, professional and genuinely went above and beyond to make sure everything was perfect. Anil made the whole experience feel really special. He was always happy to answer my questions and kept everything straightforward and reassuring. A huge thank you to Anil for all his help — 10/10 service and an absolute credit to the team!

Very expensive service which with parts breaking again a week later. Service team don’t answer the phone for hours. Best avoided.

Walked around no one approached us..

Every time I come to Audi Watford, the service seems to be below the standard you would expect. Today, I had an MOT booked for 11:00am. By 12:20pm, I asked for an update, and then at 12:45pm I was told there would be at least another 30-minute wait due to a backlog. What is particularly frustrating is that there was clearly a known backlog, yet nobody proactively updated me. Why should I have to chase for information when you already know customers are being delayed? Awful communication and poor service yet again. Unfortunately, this seems to be the experience every time I visit.

04/09/26 – Yet another appalling customer service experience from this Audi dealership. I booked my E-Tron in for a service and was told it was free as part of the deal when I bought the car. I also asked for a courtesy car. No problem, but I’d have to wait three weeks for an appointment when one was available. Fine. I arrived today. “Yes, we were expecting you. Service on the e-tron plus a £99 brake fluid change.” Hang on, I was specifically told that was free. “No, it’s £99.” No, I was told it was included. “Let me check… Oh yes, our mistake, it is free.” Funny that. I handed over the car and was told they’d let me know when it was ready. “What about the courtesy car?” “Let me check… Oh yes, we have one for you.” Funny that too, considering the whole reason I’d waited three weeks was to have one. Then they asked for my driving licence. I didn’t have the physical licence because nobody had told me to bring it. Fortunately, a photo was acceptable. Then: “Do you have any points?” Yes, nine. “Sorry, then we can’t insure you.” Now, I have no issue with an insurance policy that prevents someone with nine points from having a courtesy car. If those are the rules, fine. My issue is: why wasn't I told this when I booked it? If the number of points on a licence can completely prevent a customer using a courtesy car, surely that is something you ask at the time of booking? One question. Ten seconds. Problem avoided. Instead, I waited three weeks specifically for a courtesy car, rearranged my day, drove to the dealership and only then discovered I couldn’t have it. But this is where customer service should actually begin. Someone could have said: “We’re really sorry. We should have told you. Let’s see what we can do.” Could someone drive me home? Arrange a taxi? Collect the car another day? Offer another solution? Anything. Instead, I was told: “It’s not my problem you have nine points.” What an extraordinary thing to say to a customer. No apology. No attempt to find a solution. No offer of assistance. Nothing. So I said I’d have my key back. “What key?” The key to my car! Without the courtesy car I couldn’t get home or go to work. What exactly was I supposed to do? He fetched my key, put it on the desk, I picked it up and walked out. No apology. No “let’s rearrange this”. Nothing. As I walked out, I actually thought perhaps someone would realise how badly this had been handled and call me. Of course they didn’t. And that sums it up. The nine points are not the issue. I accept the insurance restriction. The issue is that they failed to tell me about an important condition when the courtesy car was booked and, when their failure became apparent, showed absolutely no interest in helping. Customer service isn't demonstrated when everything goes perfectly. It’s demonstrated by what a business does when something goes wrong. All I wanted was an acknowledgement that they should have told me and some options for resolving it. I got neither. After this experience, I will never buy another Audi from this company, and I would strongly advise anyone considering doing so to think very carefully. They seem very interested when they’re selling you a car. When you need support afterwards, that interest disappears remarkably quickly. Today they had every opportunity to turn a frustrating situation around. Instead, they made it abundantly clear that they simply didn't want my business.

The receptionist was really rude with an attitude…. i won’t be coming back there again unless they get rid of her