Group 1 Audi Watford

Recently purchased a car from Watford Audi. I was fortunate enough to deal with Marko Bogdanovic one of the salesman who made my purchase from start to finish as smooth as it could be. I phoned about the car on the Wednesday and the car was on my driveway on the Monday. Considering I live in Aberdeen it was a quick and easy process. Great service.

After making multiple attempts to get through on Saturday, I was finally told my ordered parts would be in on Wednesday. I have now been trying to reach the parts team for two hours with no response.

I recently visited Audi Watford to purchase a new car. Marko Bogdanovic was extremely helpful and answered any queries I had, which was a lot as I hadn’t purchased a car before! He had great knowledge of the brand, optional extras, different models and associated costs. He dealt with all of the forms, road tax, ownership transfer etc seamlessly and quickly. He also fixed any minor issues straight away. I would recommend this Audi centre and would definitely recommend Marko. Many thanks. - Alex

I had hoped to leave a positive review after my first visit to this dealership. Unfortunately, my second experience was extremely disappointing. We wanted to part-exchange our 2024 Mercedes C-Class for a 2025 Audi. I genuinely thought Audi Watford was a reputable and professional dealership. Sadly, nothing could be further from the truth. I first visited on Sunday to enquire about a car I was interested in. I inspected the vehicle inside and out, and photographs of my Mercedes were taken for a part-exchange valuation. However, as I didn't have an appointment, I was asked to return another day. I arranged an appointment for Tuesday at 4 pm. At 2 pm on Tuesday, I received a phone call asking whether I was still interested, as it was already after 2 pm. I explained that my appointment was booked for 4 pm. I arrived promptly at 4 pm. The salesman, Anil, immediately tried to arrange a test drive. However, I explained that before taking a test drive, I wanted to know how much they were prepared to offer for my Mercedes.(I thought he was already prepared if he called at 2pm) From that moment, the atmosphere changed and the conversation became noticeably cold. Anil went to speak to the manager, who then said he needed to contact Mercedes-Benz Watford. I honestly fail to understand why this was necessary. I also explained that I still had a few finance payments outstanding, which could simply be settled as part of the part-exchange process. A few minutes later, I was asked whether I wanted to wait for Mercedes-Benz Watford to get back to them or go home and wait for the valuation. I am glad I chose to go home, because almost 29 hours have now passed and I have still received absolutely no response. In my opinion, this is a complete lack of customer care and professionalism. I am not a naive customer who can be easily impressed by a showroom or a sales pitch. I know what to expect from a car dealership. This is certainly not my first car purchase, and I understand how a dealer should treat a customer who is genuinely interested in buying a vehicle. I didn't buy a car from Audi Watford. Instead, I visited another dealership, where I received exactly the level of service I expected. I was treated with respect, taken seriously and never made to feel like a difficult customer simply because I knew what I wanted. In just two days, I will be collecting my new, nearly-new car from another dealership. My advice to anyone considering buying a car from Audi Watford: think twice and consider taking your business elsewhere. A dealership should value its customers, not make them feel unwelcome.

I called in with a glitching computer and the service team were exceptional. They were kind and compassionate towards my personal (highly stressful!) situation and did their utmost to help me get the car computer working so I could continue driving. Special thank you to Lloyd and Michael. These guys have restored my faith in Audi customer service.

I am leaving a one star review here because I’ve been unable to get a response from Watford Audi. I am still waiting for them to get back to me on the work that needs doing on my car. It has been 2 and a half weeks since it was flagged up as urgent during a service and they are not returning my calls or emails. I was assured, someone would be in contact, but they have not been. I’m leaving this message in the hope that someone at Watford Audi will see it and get in contact with me.

Great service

Great profession service.