Group 1 Audi Watford

Communication with Watford Audi is poor to say the least!. I purchased my car from them, and had it serviced by them since then. At the last service, all went well. However I was issued with an amber report on one of the items. So I called multiple times and left messages with service team, including the service manager (!!), with no return phone calls. No one seems to be answering phone calls, and ended up in reception eventually, and left messages. I subsequently decided to send a complaint email to the service manager (Philip Hardy) and the service advisor, and send a follow up email. I had copied the head office team (complaints@group1auto.co.uk, telusmore@group1auto.co.uk). Guess what - no reply to my emails! Even copying in the head office (GROUP 1 AUTOMOTIVE) complaints department had no impact! I do wonder how they look after their customers. It is shambles! I was hoping that someone would get back to me. Given the lack of response, I finally decided to write a Google review, as I am unhappy about their communication! I read many many poor experience messages, and that give me comfort that I am not the only one facing such issues. I hope someone reads this message and responds! Better still, they need to make customer service improvements at the dealership.

Really poor experience with Watford Audi. My vehicle was in around 6 weeks ago for a repaid costing c.£600. I have tried emailing with some follow up queries but have had no response despite chasing 4 times over 3 weeks. I have also tried calling reception and the service department multiple times but can never get through.

“Extremely disappointed and humiliated by Watford Audi and Audi UK. They don’t deserve a single star. I booked a software update for my 2015 Audi A4, but when I arrived, the staff talked down to me and humiliated me. A dealership should not be judging people based on driving older cars, but that is exactly what they did, telling me my car was 'too old.' I escalated this to Audi Customer Service, but they offered absolutely no real resolution—they just said sorry and tried to charge me for an MMI update. The entire experience was completely demotivating and disrespectful. I cancelled my appointment and will never go back. Disgusting customer service.”

Great service from Anil, he was very helpful and made our experience really smooth and positive! He went out of his way to make sure we were well acquainted with the car and answered any questions we had very clearly.

Superb service from Raju. He epitomised professionalism, patience and sheer class. His client care is outstanding! I first met Raju in October 2024. I was very cautious about changing to Audi because I had been a VW owner for 40 years. However they stopped making the Passat. Raju was kind and gracious as I vacillated, cogitated and contemplated whether to go for the A5 or A6. He configured and re-configured dozens of variations for me, and never complained once, always putting me needs first. Now (today) nearly 2 years later I am the proud owner of an A6! Thank you Raju - you are quite literally the best sales executive I have ever met. May God continue to bless you.

Excellent experience. I was told 2 hours and that exactly what it took. Dropped the car off at 11 and waited at the showroom. 1 o’clock and the car was ready to go. The staff at the reception were great. Definitely 10 out of 10.

Unfortunately there seem to be many problems at Watford Audi. Nobody answers the phone in any department and they don't even know how to print off the full service history for me, despite promising to do so 3 times already. Customer Servie at Audi Watford needs to be overhauled. In summary, great vehicles from Audi, but rotten customer service at Watford Audi.

Audi Watford has been the worst Audi dealership I have dealt with. Within the first 30 days of ownership, my car developed warning lights and faults. Despite multiple visits and repeated assurances that the issues would be resolved, the dealership has been unable to properly fix the vehicle. Every time I am told one problem has been sorted, another issue appears. The lack of a lasting solution and ongoing inconvenience have been extremely frustrating. I expect far better from a premium brand and dealership. This review serves as a formal complaint regarding the poor service and failure to resolve the faults with my vehicle.