Great service every single time! I’ve been coming here for my MOT and annual service for a while now. The whole team is very helpful and welcoming, and the work is done efficiently at fair prices. Highly recommend!

Sadly the dealer gets a 1 star for its after care service and it’s all down to one man, Dan Beckett, this man does not care, isn’t interested, the car I purchased from them had many faults on the day of purchase (even after the 124 point inspection) Heated seats didn’t work, ambient lighting didn’t work, idrive controller didn’t work, it was supplied with the tyre inflation kit missing, and the brakes which they’d replaced, I emailed in and pointed the issues out same day, I was called and asked if I’d wait 30 days for the bmw warranty to take care of it to save the dealership paying for the costs of the repairs, and just to email in to confirm I was happy with that and I did so, 5 weeks later most issues sorted thanks to bmw, apart from the brakes which make the most horrendous noise still, it turns out bmw wouldn’t cover those, contacted sale team who put me in contact with Dan Beckett (the man who’d asked me to wait 30 days) was ignored for some time, wasn’t until I suggested rejecting the car i got a responce basically stating he refused to accept the rejection because all M cars have noisy brakes, this was with out seeing them, without even asking anything about it, I sent him a video of the brakes with the horrendous noise, he chose to ignore it, his silence clearly confirmed he agreed it’s a horrendous noise. Another dealership has confirmed the brakes aren’t right in both feel and sound. I sent more emails to provoke an answer, I got a reply that he didn’t have the technical ability to comment? I suggested asking a technician to listen to it? Again no answer, the man is a joke, his customer service skills are beyond poor, he has no interest in anything other than protecting his bonus and clearly he preps cars to a very poor standard. This is the worst experience I’ve ever had with a bmw dealership, and now very cleverly I’ve gone over my 30 days to reject, so it was well played by Dan, a very slippy tricky move making me wait.

Superb Service From BMW Fairfield’s, especially the Customer Service Agent Ms. Olga Honcharuk Who was Extremely Helpful, Friendly And Most Informative. We were kept well informed over the Progress of my Vehicle. Exquisite Customer Service From BMW- Thank You Very Much Indeed.

This is the 3rd brand new bmw I have purchased from Adrian. We have also bought second hand cars from Adrian as well, the service and knowledge he has and the pure professional service he gives us just makes the process absolute pleasure outstanding service all round from Adrian and his manager they couldn’t do enough for us.

I had been searching for a car for a good month or so and came across some terrible sales people but going to Southend and meeting Fraser was the best experience I could ask for. Fraser is so patient, knowledgeable, transparent and just genuinely a good guy. Dan was also lovely and helpful too. I cant fault the service and when it is time to get my next car I will be running back to Fraser. Highly recommend.

I've bought a couple of new & used cars from this dealer and also their neighbouring Mini Centre. When it was Fairfield BMW the service was 1st class, the salesman were attentive and really tried to assist in any way they could to improve your buying experience. I visited this showroom recently, now it has changed to Group 1 & even though some of the staff are still there, the level of service has diminished. Very disappointing for a brand where customer service is paramount. I wandered round, it wasn't a busy period, the receptionist ignored me and didn't engage with me at all & neither did any of the sales staff. It felt like I was invisible, after 10 minutes of "nothing" I left and will look at other luxury brands or certainly a better dealer. It's a shame because buying from Fairfield was a truly pleasurable experience. Business & custom lost 🫤

The service I receive from the service team at Group1 BMW Southend is typically excellent. Hannah, Leah & Olga are very friendly and great at providing updates etc. Since being taken over by Group1, I have noticed that prices for services have become less competitive and bookings online must be made through the Group1 website. The site doesn't provide costs upfront for services, so you have to book and then receive a phone call 24 hours before the service is due to find out the price. Alternatively, you can book on the phone for an upfront cost, but this isn't always convenient. The major Group1 competitors (Sytner & Stratstone) both utilise the standard BMW service booking system which does provide costs at the time of booking. Booking online via this system often results in a larger discount. My latest service was originally £200 more expensive than quoted by Sytner/Stratstone online booking. Group1 were able to bring this down a bit when challenged, but it was still over £100 more expensive. I would like to see a return to using the BMW booking system or introduce upfront pricing on the Group1 booking site. I would also appreciate if steps could be taken to ensure price parity with relatively local competitors.

Fantastic customer service from Pauline

I have a 22 year old X5 that on the odd occasion needs some work doing, which I tend to do my self, and I find has the odd nut/bolt, trim clip or screw missing. The parts department are always great helping me out considering I’m spending peanuts on a few replacement clips etc.