Very disappointed today, we had some dash cams fitted to my daughter’s car front and back. My daughter collected car and noticed that there was a couple of scratches and a bit of paint missing. We know this had happened as the day before we collected from the bmw body shop who repaired some chips around car as being a red car they use white primer and they stand out. They took car away to try and correct but it didn’t really work. Least we know car is in safe hands in main dealer, but unfortunately don’t seem to be

Very professional and efficient, would highly recommend for servicing your BMW

Big thank you to Matt in parts today and his colleague who checked my tyres - they were so helpful and went above and beyond to help me. I’m truly grateful. Thank you, Matt.

Came in for a recall. Good service thank you all

Excellent service & communication. From a call the day before my booking, to the check in process & regular updates, the service was superb, with Hanna in particular doing a friendly, professional job. As part of the car being in for a brake fluid change they offered for the car to be cleaned, but also, without fanfare topped up my empty washer fluid & tyre pressures.

Great service every single time! I’ve been coming here for my MOT and annual service for a while now. The whole team is very helpful and welcoming, and the work is done efficiently at fair prices. Highly recommend!

Sadly the dealer gets a 1 star for its after care service and it’s all down to one man, Dan Beckett, this man does not care, isn’t interested, the car I purchased from them had many faults on the day of purchase (even after the 124 point inspection) Heated seats didn’t work, ambient lighting didn’t work, idrive controller didn’t work, it was supplied with the tyre inflation kit missing, and the brakes which they’d replaced, I emailed in and pointed the issues out same day, I was called and asked if I’d wait 30 days for the bmw warranty to take care of it to save the dealership paying for the costs of the repairs, and just to email in to confirm I was happy with that and I did so, 5 weeks later most issues sorted thanks to bmw, apart from the brakes which make the most horrendous noise still, it turns out bmw wouldn’t cover those, contacted sale team who put me in contact with Dan Beckett (the man who’d asked me to wait 30 days) was ignored for some time, wasn’t until I suggested rejecting the car i got a responce basically stating he refused to accept the rejection because all M cars have noisy brakes, this was with out seeing them, without even asking anything about it, I sent him a video of the brakes with the horrendous noise, he chose to ignore it, his silence clearly confirmed he agreed it’s a horrendous noise. Another dealership has confirmed the brakes aren’t right in both feel and sound. I sent more emails to provoke an answer, I got a reply that he didn’t have the technical ability to comment? I suggested asking a technician to listen to it? Again no answer, the man is a joke, his customer service skills are beyond poor, he has no interest in anything other than protecting his bonus and clearly he preps cars to a very poor standard. This is the worst experience I’ve ever had with a bmw dealership, and now very cleverly I’ve gone over my 30 days to reject, so it was well played by Dan, a very slippy tricky move making me wait.

Superb Service From BMW Fairfield’s, especially the Customer Service Agent Ms. Olga Honcharuk Who was Extremely Helpful, Friendly And Most Informative. We were kept well informed over the Progress of my Vehicle. Exquisite Customer Service From BMW- Thank You Very Much Indeed.

This is the 3rd brand new bmw I have purchased from Adrian. We have also bought second hand cars from Adrian as well, the service and knowledge he has and the pure professional service he gives us just makes the process absolute pleasure outstanding service all round from Adrian and his manager they couldn’t do enough for us.