BMW Proactive Care
Stay One Step Ahead
Identify issues before they become problems
At Group 1 BMW, we’re committed to keeping your BMW performing at its best. With BMW Proactive Care, your vehicle can automatically detect potential servicing or maintenance requirements early - helping you stay safe, mobile and in complete control.
Using intelligent vehicle monitoring and real-time data analysis, BMW Proactive Care helps identify issues before they become problems, so you can enjoy complete peace of mind every time you drive.
The Benefits of BMW Proactive Care
BMW Proactive Care is an innovative support service designed to monitor your vehicle’s condition and notify you when attention may be needed.
Whether it’s a routine service requirement, maintenance alert or potential malfunction, your BMW can proactively communicate with you through the My BMW App, email, SMS or directly through your vehicle. In urgent cases, you may even receive a call from a BMW expert.
Proactive Support
Your BMW monitors key vehicle functions and identifies servicing or maintenance needs at an early stage.
Greater Convenience
Receive updates and support through your preferred digital channels, including the My BMW App.
Faster Diagnosis
Remote diagnostics can help identify issues quickly, reducing workshop time and inconvenience.
BMW Expert Assistance
Support is provided by trained BMW technicians using Genuine BMW Parts.
Included with ConnectedDrive
BMW Proactive Care is available at no additional cost with an active BMW ConnectedDrive contract
How BMW Proactive Care Works
- Your BMW monitors vehicle data using advanced onboard sensors.
- Potential issues are detected early and prioritised based on urgency.
- You are contacted automatically if maintenance, servicing or repairs may be needed.
- A tailored solution is arranged, whether through remote support or a booking with Group 1 BMW.
- Our technicians prepare in advance, helping ensure a smooth and efficient service experience.
What You Need to Use BMW Proactive Care
To benefit from BMW Proactive Care, you’ll need:
- An active BMW ConnectedDrive contract
- Consent to BMW ConnectedDrive terms and conditions
- Vehicle activation for Smart Maintenance and/or mobility services
- Up-to-date contact details within your BMW ConnectedDrive profie
Why Service with Group 1 BMW?
When your BMW needs attention, trust the experts at Group 1 BMW.
Our manufacturer-trained BMW technicians work exclusively with Genuine BMW Parts and the latest diagnostic technology to deliver the highest standards of care for your vehicle.
With Group 1 BMW you’ll benefit from:
- Expert BMW-trained technicians
- Genuine BMW Parts
- Latest BMW diagnostic equipment
- Transparent servicing and maintenance
- Convenient online booking
- Personalised customer support
Book Your BMW Service with Group 1 BMW
Whether you’ve received a Proactive Care notification or simply want to keep your BMW in peak condition, Group 1 BMW is here to help.
Drive with confidence, backed by intelligent support from BMW and expert care from Group 1 BMW.
