Group 1 Audi Cheshire Oaks

Brilliant service

Part Exchanged a vehicle 3 years ago for my current vehicle, the sales manager gave me 3 years Audi Warranty and 3 years Audi Service Plan with the vehicle, I have this in writing on 2 occassions , 1 in 2023 and in 2024, had 2 mots and 2 services in 2024 and 2025, then when my MOT and Service was due in 2026, they, Cheshire Oaks Audi now Group 1 (Group 0 really) tried to say i dont have the 3rd year of the service plan or the 3rd year of the warranty. Therefore, I dug the emails out from 2023 and 2024 from the Sales Manager who confirmed in writing that I do have the service plan and warranty. So, I had to argue with the service department to get my car mot'd and serviced at no cost to me. It took ages, numerous emails, personal visits, phone calls to resolve this just to get my car mot'd and serviced as per the deal I got given in writing. Fast forward to a brake sensor fault and low and behold, im now going thru the same kind of scenario trying to claim for the £764 bill that it cost to repair and replace due to a fault with the sensor letting water into it. The aftersales manager at Cheshire Oaks Audi now Group 1 is trying to deny that i have the 3rd year warranty with Audi, altho , Sales Manager at the time had verified in 2 separate emails in 2023 and 2024 that I do have 3 years Audi Warranty and 3 years Audi Service plan as agreed when purchased the Audi vehicle. They responded on emails stating its not an audi warranty for the 3rd year lol, he's trying to charge me for £764 for the brake sensor replacement inclusive of harness and labour costs, they have their own narrative ladies and gentleman, be very wary of buying a new or used car from these con merchants, as when you encounter any fault with your car, they always try and say " its not covered under the Audi Warranty". He is basically training his staff to implement this tactic in order to maximise profit margin to boost his own sales target goals and bring the good name of Audi down in the process. My issues have been brought to the attention of VWFS , AUDI UK, AUDI CUST SERVICES, AUDI WARRANTYS, AUDI GMBHH. Stay away from Cheshire Oaks Audi now trading as Group 1 Audi. I have proof of all work carried out under warrantys , service plans spanning 12 years with 3 different Audi cars. Its a battle to get something done on the warranty with these rip off merchants, please feel free to inbox me as I will gladly prove everything. Please avoid Cheshire Oaks Audi now Group 1.

Had a great buying experience at Cheshire Oaks Audi purchasing a 2026 Audi A6 from Matt Edwards. If you visit the dealership ask for Matt Edwards as he will take great care of you

Poor service couldn’t fix software issue asked for car to stay on site two day and no replacement car for 3+ months. Couldn’t fix door lock error though happened next day again but told we can’t fault it. They didn’t check wiper blades though I asked and told we don’t any on site and didn’t bother to order. When came back to collect car they thought I’m different person collecting so they got names and cars wrong. I spoke to manager few days later and all excuses no solution and nothing improved. Never Audi never Cheshire Oaks again. Very poor service indeed.

The guys at Cheshire Oaks Audi are fab - we’ve had really poor experiences with other Audi dealerships and are so pleased we switched to this location. They are super friendly and helpful, thanks so much.

I recently had a ATF replacement service from Group 1 Audi of Cheshire Oak and prior to booking i was told the ATF filter will be replaced too as part of this service but after examined the invoice theyreplaced the oil only and the replaceable filter.

Excellent service, friendly staff.

A warm welcome from reception and the rest of the staff.