Just spoke to Jared Service Centre and can I just say the service was absolutely appalling. Try to get an appointment for an MOT on my Audi when it’s due to run out on the 9th of November and he could only offer December. Are you expecting a customer to go without an MOT for One Month? Absolutely disgusting.

Great customer service from the guy who was dealing with the parts, found which locking wheel nut I needed, didn’t have in stock fortunately but directed me to where there is

Cheaper on gearbox oil change than other garages , it's worth enquiring on a price 1st

After so many years with Audi, lastweek i booked in for MOT, car had an adblue warning system fault which they were told, however drop my car off 830am, and i get a phone call at 430pm to say that they cant do MOT due to system warning light, left me completely in the lurch said pick up car and rebook it in for diagnostics etc...to find out what it is, clearly the dashboard said adblue error amd a common fault but my main issue is the customer service was absolutely poor, and didnt expect that at all. i expected Audi to look after me and guide thru the process for next steps, anyway took the car away to local garage, said common fault fixed, and got my MOT done elsewhere, half the cost for the whole process. What a complete joke. Considering i have an audi for a years, i felt completely left in the dark, they couldnt give a shit. Now looking to move away from Audi or not use that service centre any longer. appalling.

⭐ 1 STAR — AND I’D GIVE 0 IF I COULD Honestly, what an absolute joke of a service centre. I’ve never experienced such a complete waste of time. I booked my car in back in June because it had an issue covered under warranty. This place is an hour away from me, but I deliberately chose them because I knew my car would need to stay for a few days and, being under warranty, I expected a replacement car for the duration of the repair. Sounds reasonable, right? Apparently that was asking for too much. 😂 I arrive for my appointment and find out they’ve only booked me a replacement car for ONE DAY. ONE. DAY. Even though they knew the work on my car would take longer. So I’m sitting there thinking… what exactly is the plan here? Are you expecting the mechanic to work on my car overnight at the speed of light? Or am I supposed to hand the replacement car back after one day and just walk home? 😂 They then tell me, “Let’s book you in again next month and we’ll make sure the replacement car is booked for longer.” Okay, fair enough. That actually sounded like a sensible solution. So I take my car back, wait another month and return for the next appointment. And guess what? THE EXACT SAME THING HAPPENED AGAIN. I honestly couldn’t believe it. Once again, they had only booked the replacement car for one day, despite knowing the repair could take several days. At this point, I genuinely had to wonder whether anyone there actually speaks to each other. What is the point of booking my car in for a job that takes several days if you’re only arranging a replacement car for one day? This isn’t rocket science. It’s basic common sense. I’ve now wasted 3–4 MONTHS dealing with this nonsense. Multiple appointments, an hour travelling each way, waiting around, rearranging my time — and for what? Absolutely nothing. And the reception service makes the whole experience even worse. You can literally stand there waiting for 30 minutes just to speak to someone. The receptionist can see you’re there, look directly at you, and then continue sitting on the laptop as if you’re part of the furniture. 😂 I’m sorry, but what kind of customer service is that? If a customer is standing in front of you, maybe — just maybe — acknowledge them and deal with them? I went out of my way to use this place because I trusted that an Audi service centre would actually provide a professional service. Instead, I’ve experienced poor communication, ridiculous planning and absolutely zero respect for my time. Audi seriously needs to have a word with this place. Please, for the love of God, tell them to FIX UP. Use some common sense. Communicate with your customers. If a repair is going to take several days, book a replacement car for the time the customer actually needs it. How difficult is that? And now, because of this complete mess, I’ve had to book with another Audi dealership and I’m potentially looking at ANOTHER FEW MONTHS WAITING. So I’ve basically waited months, travelled an hour, attended appointments, wasted my time and ended up exactly where I started. What an absolute joke. I expected much better from an Audi service centre. This has been one of the most frustrating customer service experiences I’ve had. Audi — please sort this place out. They seriously need to get their act together. ⭐ 1/5 — Would NOT recommend.

My local centre, I have been servicing my Audi at for years. Lets aim for 5 stars, with better customer service and faster service. Great when you are in their in person. You get to sort things. Otherwise issues can drag for weeks.

Absolute joke as always! Complete let down, no one has a clue what they're doing. Don't book cars in if you don't have the staff or capacity to complete the job on time.

Look we after as always and this time around Viorel was exceptional. Definitely recommend and will keep coming back to Audi Harold Wood.