Picked up new today from Chris at Colchester bmw. Honestly couldn’t have asked for better service from start to finish! Highly recommend

Thank you Chris for a very good thorough service. Thank you for your patience in explaining everything so well. Great service!

The whole team was very helpful, very cooperative and gave very good service, but most especially from Mr Jack Goodyear who was very helpful, friendly and easy to contact! Thank you. Very good range of good quality vehicles available too. Definitely recommend!

I recently purchased an M2 from this dealership. I must say the service was excellent from start to finish. Very good communication throughout which is something I really value. The sales associate who sold me the car was Jack Goodyear. If you are looking for a BMW, then I'd highly recommend this dealership and ask for Jack!

I have just ordered a new ix4, both Chris and David have been very helpful with the ordering process and I am looking forward to collecting my new car in the spring.

We’ve bought all of our BMW’s from the Colchester dealership for decades and we’ve just ordered yet another for my partner. Chris and David have been very helpful and professional.

I was looking to purchase my very first BMW, and had my eye on a 220i Gran Coupé. After a few days of browsing online, I came across a stunning-looking 2023 model on Group 1's website. It had all the features and optional extras that I wanted, including the M Sport package, 18-inch alloy wheels and a reversing camera. I reserved it on a weekday evening, and the following morning, I was contacted by a salesman named Jack. He provided a walk-around video of the vehicle, highlighting all the key points, both on the exterior and interior. Shortly after making an enquiry to see the car in person, Jack arranged a viewing and test drive at the Colchester branch, which was where the car was located. Our experience at the dealership was nothing short of top notch. From welcoming us in, getting a feel for the car, and informing of everything involved with service and warranty, communication was clear, efficient and transparent all the way through. Just three days after initially reserving the car, I became the owner of a beautiful 220i Gran Coupé, all thanks to the help of Jack and the team at Group 1 Colchester BMW. They provided a brand new MOT certificate and a full tank of fuel for the return journey back home. I would recommend getting in touch with Group 1 Colchester BMW if you're next motor just so happens to be at this location. They're always looking to go above and beyond the expected standards, and it's reminiscent in their professional and attentive service.

DO NOT BUY A USED APPROVED BMW FROM GROUP 1 BMW **Update 06/11** Car now collected... money back in my bank ...only after adding social media posts via all social media sites, if you are having similar problems with this dealership I can recommend to do the same. Otherwise be prepared to be ignored and belittled. The stress me and my family have endured during this long distance car purchase has been immensely overwhelming and has left me feeling downbeat, unbelievably!!!!! Stay clear of Group 1 BMW Colchester **Updated 30/10**car rejected upon arrival,.. looks at new photos what a disgrace, car turns up with new damage to drivers door, covered in body shop dust inside terrible service, now BMW are using delay tactics so not to return my cash !!!!!!and collect the car **DO NOT USE THIS BMW DEALER** Group 1 BMW Colchester give me my money back and collect your car. If I could put 0 star I would. I have been a loyal customer to the BMW Brand for over 20 years,spend £££££££ of pounds, I am a hard working man that runs a business that turns over £1 million pound per year, my wife and I have always put our family first, now we are in a position to treat ourselves i have spent £20,000 pound cash with BMW Colchester BMW UK and bought a used approved BMW 1 series, with all the advertised benefits 12 months warranty 120 point safety checks etc etc !!!!! Please read on....we have hardly used the car clocking maybe 800miles and the brake hazard warning indicator had illuminated, as I started to visually inspect the brakes ( down on my hands and knees) I noticed the paint was coming away from the drivers rear passenger door too, the full door has been poorly repaired and the paint looks terrible, it's a different colour, i live in Sunderland and the car purchased In Colchester (Phillip Graylen was our contact) so knowingly trusting the BMW used approved car guarantee I purchased the car.... this was the biggest mistake of my life, I since emailed the dealership (Phillip Graylen) and informed him of the issues only to wait a week hear nothing so I called him to get some kind of contact, he advised he would come back to me which he did and I got a wash their hands email from them...they made it very clear this was now my problem and not theirs.... David Cooper the manager also had this opinion .....I am disgusted. I have escalated this to BMW UK but had no outcome or resolution, my words can not express how disappointed, frustrated I am.. why is this happening, I've bought a car in good faith from a brand that I thought was trustworthy and safe, I have spent years earning that money, DO NOT BUY LONG DISTANCE OR TRUST THIS bmw approved used car warranty or guarantee **UPDATE** 30-10-26 I have now fully rejected the car and want my money back,the Colchester dealership are now making no communication, David Cooper has not made contact since Friday, today is Tuesday 12;15 the car is ready for them to collect, I will attached further photos of how I received the car back from BMW after the undisclosed damage had been repaired, further damage to a door that was not damaged upon collection and the cars is full of body work dust, paint overspray present and not prepared as promised absolutely unbelievable, do not spend your money at this dealership, simply disgusted at the situation I'm in with this BMW flagship dealership.

Had a great experience with Jack buying our car! Amazing staff and would highly recommend

Bought my M135i from this branch, whole process was so smooth and so delightful to deal with everyone in the branch is so friendly and welcoming! 100% would buy another from here!! Jack is amazing!