I took my car in for an oil change, as I have done every year, even when I had not yet reached the recommended mileage interval. On this occasion, I was told they could not reset the service indicator because the recommended mileage had not yet been reached. I understand that there may be a reason for this, although this has been done for me during previous services, so I found the explanation confusing. I also understand that BMW systems may have options for resetting or updating the service information, depending on the circumstances. Overall, the service was good, and based on the experience itself I would have rated it around 3 out of 5. My main concern was the feedback process. I was sent a feedback link that appeared to require selecting a 5-star rating before allowing me to submit the feedback. If that is how the system is intended to work, I found it frustrating because it did not appear to provide an easy way to submit honest feedback with a lower rating. I hope the feedback process can be improved so customers can submit their experience regardless of the rating they choose.

The best customer service! Thank you for servicing my car. My car performance is much better now and smooth. I really appreciate the kindness and honesty of Technician Dan and Sales Advisor Christopher. Thank you both for your excellent service! 🌟🌟🌟🌟🌟🌟🌟🙏🙏🙏🙏🙏🙏😊😊😊😊

Firstly calling it BMW Farborough is totally misleading, it is in Ash Vale. Why is this not clearly indicated? I booked in for a simple brake fluid replacement and was told 1-1.5 hours. I turned up having to go from the BMW site in Farnborough to be told it was 1.5 - 2 hours. I left and will not use this lot again. Very poor.

Great service, all work done in a day, free wash and hoover included, great service.

Great experience. Friendly staff and service. Was there due to airbag recall

Dreadful customer service, dismal communication and a completely disinterested attitude. The two main issues here were 1) how they dealt with the diagnosis of a vehicle fault and 2) their efforts to get it fixed. Issue 1: Waited 3 weeks to get an appointment. Brought the car to the garage as the main driving console was not turning on. It would flicker on and off and usually turn off. It would remain turned off for hours at a time which is a problem when you can't see what speed you are driving or how much charge is left on your battery. Technician looked at it and said there is "No Electrical Fault", Apparently they plugged their computer tool in and it said there was no issue. "Computer Says No" and that's the end of the diagnosis. Nevermind the fact I told them it had been turning off for weeks. There is obviously a problem when the screen is regularly black but my experience driving the car was not important and it was "there is no fault". So I asked if they would be able to replace the console. They said they could but because they had not diagnosed the console as having an issue they could not be held responsible if the issue continued after the console was replaced. (!) So basically I could continue driving with an unreliable console or I could spend almost £1000 and maybe it might be fixed. There was no interest from the garage in figuring out what was wrong with one of their own branded vehicles. Issue 2: Decided to replace the console. Waited another 3 weeks for an appointment. Asked for a written quote to be emailed to me. Was told the part would be ordered and the replacement would take a few hours on the day. At 6pm the night before the appointment I received a call saying the appointment had been cancelled as they had "bumped" my slot for another client. Extremely last minute and quite unprofessional. As it was impossible to call the garage as the phone isn't often answered I drove to the garage to rebook. I was given a new appointment in another 3 weeks. When I asked reception whether the part had been received and was ready for the new appointment I was told it should only take 2 weeks for it to arrive.....which gave me the impression that no one had bothered to order the part!!! I also had to ask again for the written quote to be emailed to me. At 6pm the night before the appointment was cancelled AGAIN as the part hadn't arrived. Not happy and the staffer had no idea when the part would arrive. Also, the written quote was still not sent. I was told this would definitely be sent to me and they would let me know the following day when the part would arrive. Well, guess what? No one called and the quote was never sent!!! Then, to top it all off weeks later I get an email from the garage to say that my appointment (that I had never been notified of) had been cancelled!!! And would I be available in a few weeks time. What a joke. Absolute waste of time. They make you wait months and do absolutely nothing, apart from cancel on you. And forget about getting an actual diagnosis on your vehicle. The MINI/BMW garages in Hook, Guildford and Bracknell all have much better ratings. Why would anyone come here? TERRIBLE experience.

Poor service. No one picks up the phone. Service centre is in a very poor and inconvenient location. They do not provide a courtesy car service or a drop off like they use to. Poor communication in general. High price. Don't recommend them. I will not use them again.

I have used this BMW service centre for the last couple of decades. In previous incarnation, under the Barons name and management, the service was poor and quality and customer service was way below standard. Now with Group 1 and, I assume with new management and staff, they have been great. Well looked after. Staff are welcoming, professional and explain things clearly. I can trust this site again. Keep up the standard and good work. Much appreciated.