Purchased a BMW i3s this week. I reached out via autotrader and got a response straight away from Scott. I found him very helpful Throughout the Purchase and the car has been even better than I hoped. Recommended

Scott Joy was very helpful and accommodating when selling me my M240i. The car is great, couldn’t recommend the dealership and Scott more!

This is the second car I've bought dealing with Jake, both times he has been excellent to deal with. Very helpful, polite and pleasant through out the transaction.

This was a very helpful and a pleasure to do business with, Scott were extra mile to get me the car and the deal that worked for the both of us, can’t wait for the car to arrive buzzing

Joel has been nothing but fantastic, customer service and knowledge of the car is second to none, I can’t thank him enough for everything for he’s done.anybody looking to buy really should come to him

I’ve just had a great customer service experience at Norwich BMW. I’ve come home today with 3yr old 1 Series Sports Auto. Scott Joy was very polite and courteous throughout my purchase/part exchange. He explained the various controls clearly and was very quick to respond to my emails. Thank you Scott for a smooth, trouble free customer service.

Dealt with Scott Joy start to finish, brilliant throughout. He really won me over on this car telling me all the finer details everything I needed to know especially with these prestige M cars. He was contactable 24/7, replied to my needs instantly and kept pushing to make it happen which is what I needed to close the deal. Greeted at dealership with a warm welcome (it was my first time in Norwich) and to find the car I wanted in pristine condition waiting in a closed side room. Truly made my dream come true. Thank you again Scott and I would recommend your services & the dealership to anyone. -Max

Time wasters, we booked a test drive only to be told the car was in the body shop when we arrived, we drove over an hour to view the car with the family. with everything booked the day before. Then they told us they had something similar and made us wait a further 20mins and came back saying they had a petrol x3.....even though we were there to try an electric, with bmw driver assist professional (DAP). Eventually they come back with an electric 4 series, better than nothing i thought. The assistant assured me it had DAP, guess what it didn't, and a whole 4 hours wasted driving there and back and waiting for unicorns. The place is run by clowns that literally no nothing about cars and how to sell them.

I recently purchased a new BMW from Group 1 Norwich, and I must say that my experience was significantly elevated by the remarkable service provided by Jamie Parker. From start to finish, Jamie exemplified professionalism, knowledge, and a genuine interest in ensuring my satisfaction. Right from our first interaction, Jamie made the purchasing process seamless. He took the time to understand my needs, answered all my questions thoroughly, and provided valuable insights into different models and features. His expertise truly helped me choose the perfect BMW for my lifestyle. Jamie’s communication skills were another highlight of my experience. He kept me updated at every stage, making sure I was aware of the vehicle's status and all necessary paperwork. His responsiveness to my inquiries was impressive, which gave me confidence and peace of mind throughout the process. The handover of my new BMW was outstanding. Jamie walked me through all the features of the car, ensuring I was comfortable and confident with everything. What stood out the most was Jamie’s willingness to go above and beyond—he even followed up a few days later to check in and see how I was enjoying the car. This level of customer care is rare and truly speaks volumes about his dedication to his clients. I highly recommend Jamie Parker at Group 1 Norwich for anyone looking to purchase a vehicle. His top-tier customer service transformed what could have been a stressful process into a delightful experience. Thank you, Jamie, for making my car buying journey so enjoyable!

It was a pleasure buying the M4 from Norwich Group 1 BMW. This experience was truly made special by Jake who went above and beyond and provided excellent customer service. Thanks again Jake ! You are a star!!