Group 1 CUPRA Hatfield

Bought an all Electric 2022 CUPRA BORN I went to CUPRA HATFIELD, as I wanted to buy from a trusted dealer … DO NOT MAKE THE SAME MISTAKE AS ME THE CUSTOMER SERVICE IS SHOCKING ONCE THEY HAVE THE MONEY ITS OVER! Thought I was Sold a great car low mileage looked nice, but it won’t charge over night so I’m either paying 4x the price or having to borrow a car as there is not enough charge or time to charge when I get up and find it hasn’t charged again, OHME my charging company have done everything they could, testing it and changing all the software several times, I have reset repaired and changed all the setting as per CUPRA and OHME fault finding I’ve been back to the dealer got a full service £300 + all the software and faults fixed, still doesn’t work CUPRA HATFIELD told me OHME is not their problem and they are not responsible, they have an OHME charger in the branch, you just can’t charge a CUPRA BORN with it, I have chased the branch and the manager himself said it’s not their problem !! They have not helped me they don’t answer my emails, when the car was in the head engineer first said it’s all fixed, when I went back and told him it still didn’t work, he said he actually didn’t fix anything to do with the charging, and advised me to get home start out to fix it as they are VW ?? The annoying thing is it’s a common well known fault with CUPRA BORN that they have charging issues just the borns and the VW ID3, so I’ve got a car I can only charge immediately upon plug in at 4x the price unless I get up at midnight and plug it in it’s only £5 difference a charge but it’s £100 a month extra which I pay and more expensive than my old diesel car even at £1.80 a litre … They don’t care they haven’t helped they say it’s not the car, they don’t get back to me when it’s in “getting fixed” I am always waiting for a reply or a callback the technical department may or may not get back to me in a few weeks, even then they will just pretend it’s not a problem like the branch have for so many months, if they would have warned me I could have got a different car or possibly a different charger, I am probably gonna end up selling as it’s just a stress now, and more expensive running than I had been told and they are not willing to help even though it’s under warranty less than 4 months in and I paid for a full service on top of that to try and get it resolved. Its become a joke, DO NOT BUY FROM THESE PEOPLE !!! UPDATE !! More than a month on now still no reply from branch I email and call twice a week, raised a complaint with customer care and the branch says they can see me in around 6-8 weeks to take another look so late November/December time !! Customer relations manager advised me to travel the extra miles to a different dealer to get it fixed and case closed that’s it folks !! That’s the service after you purchase a stark contrast from when you’re looking to buy !

The staff are very friendly and welcoming. The issue with the car wheel sensor was dealt with very efficiently. Big thank you to Marianne and the team.

Called on the 17th September to book my car in for a fault inspection. We were told the earliest they could book the car in for would be the 1st December. This is absolutely ludicrous. It is now making me question the reliability of Cupra vehicles if the wait is that long, and if we had an issue which made the car not drivable we would have to wait 2.5 months for it to be looked at which isn’t reasonable at all. If we leave the issue it could end up being a bigger problem. This is not good enough, I’m so disappointed as we love Cupra.

We Booked in a Test Drive with Chennai and she was fantastic from start to finish. The Plug in hybrid and electric side of things are still a bit new to me but she explained the car inside out and helped us fully understand everything, including all the different trims engines etc. Which can get confusing. She gave us a brilliant deal and fully understood what we wanted from a car being a family. You should have no problems going to this Cupra 👍 👌

Great service from Chennai and the team! Quick and easy service

Dealt with callum, absolutely fantastic bloke and great service. Very pleased all round

Stopped by yesterday to look at the Cupra Born specifically. Was greeted by Naz on my arrival who was really helpful in providing me with the information I was looking for. Also a big thank you to store manager Nick who was very friendly and made it a positive experience being there.