Group 1 Jaguar Chester

Thrilled to receive a recall for a car that's over 20 years of age.
Initial communication was excellent to book me an appointment.
After that the communication became misguided. My car drop off appointment was 9:30 on the Friday , I was informed that after inspection assessment that I would be contacted to be informed if the car needed to stay for the recall repair. I had to phone numerous occasions for this information. This was most inconvenient as I waiting in the city for this call and I quote 'incase the car was ready to drive home by not requiring the repair after inspection'
I was informed I would receive a call at 12pm. No call, 12:30 no call... I made contact and was told my car hasn't even moved from the customer parking slot I parked in at 9:30am. As you can imagine, so frustrating after waiting around all morning!!
The car then stayed with G1 chester over the weekend and into Monday and Tuesday. I collected it late Tuesday but yet again I had to continually call to receive updates. Each time I finally got through it felt like my call was promoting the staff to get my car sorted as each time the response was something along the lines of 'your vehicle is just going in to the workshop now'
I received this update twice in the same day. How can it be going in to the workshop twice in the same day?
my car is required for work and we have a young family of three children under 3 years of age.
I was offered no alternative transport knowing I would be without a car for a number of days. I had to use public transport as my wife needed our other car for the children.
Very inconvenient due to poor communication.
From initial communication it sounded like my car would be inspected and repaired the same day.
There were no parts for the repair and had to be ordered , therefore I was without a car for 5 days!
A huge organisation calls for a recall, likely to involve repair, but don't have the parts on site to undertake the repair. Makes no sense to me.
Whilst I'm appreciative of a recall for such an old car, I'm really disappointed in the service which wasted my time hanging around on Friday for the car or any kind of update which I continually had to chase despite being promised to be contacted and the resulting issue being without a car for so long and again a lack of updates and having to chase all the time

All was good on the day apart from timings which were slower than I was told when it was booked in. An oil and filter change takes less than an hour but was nearly two, that morning.

Professional and efficient with excellent knowledge.

I recently purchased an Approved Used Jaguar F-Pace from Jaguar Chester, and to say I’m disappointed with the level of service would be a massive understatement The second they find out you don’t want their inflated HP (Hire Purchase) finance, you become an afterthought. Just trying to get them to respond to an email or even call me back during the deal process has proven incredibly frustrating. During the process, I happened to mention that I was planning to get the car detailed to bring it back to a factory finish. One of the salesmen suggested a deal could be done for their GardX protection instead. He told me that if I took out the extended warranty for an extra year, they could work it into the deal However, the vehicle was returned to me dirty and covered in dust on the outside with a gritty feel to it. The stone chips they promised to correct are still on show, and the paintwork is covered in swirls, on the inside the car is very clean and looks like it’s been valeted at least. I have now had the car inspected by a professional detailer. He examined the vehicle thoroughly under specialized lighting, as well as in the dark using an inspection torch. His assessment is that the vehicle requires a full chemical decontamination and a proper paintwork correction. Based on this experience, my advice to anyone would be to avoid this service entirely, whether it is bundled into a deal or paid for independently! Really disappointed because the staff are friendly enough but they are either misleading you or simply not able to deliver what they say which is worrying for a prestigious car dealership. I’m happy with the drive and the feel of the car as it’s exactly what I wanted but the service is very poor. I emailed this complaint to a manager to give them the chance to correct this and have not received a response of any kind.

I believe that everything went well. I did query the battery service regime, as my car is a hibrid. And the lady service representative didn’t believe that they needed to do anything. However if you go on the website, it states hibrid batteries are checked. ?

I checked in online, then had to check in again at the dealership. Seems odd.
Happy to have had an area to work on my laptop.
Not happy that my dashcam was unplugged and NOT plugged back in again. If the techs aren't happy about a dashcam being on, that's fine, but ensure the customers property is restored.

just average to be honest.
was not to happy i previously booked in on line before arrival.. MOT.
after being told it had passed with advisories asked the advisor why i did not get a phone call i would have said go ahead with correct the advisories.
i later got a health check video saying back wash on rear wiper was not working ??
so was this not mentioned at the time?? i assume going forward this is something that could be mentioned before i left the showroom.
not the best!

Good customer service