Group 1 Mercedes-Benz Leicester

I recently purchased a new vehicle, trading in my existing car in part exchange. The whole process was completed smoothly with the help of Lewis Davis, who dealt with me throughout. I was extremely pleased with the help I received from Lewis. I can recommend Mercedes Benz of Leicester.

I had an excellent experience with Group 1 Mercedes Leicester during my recent upgrade from my 68-reg A180 to a 69‑reg A200 Sport Premium. From the very first phone call, the team made time for me, explained my equity position clearly, and helped me understand exactly what I could achieve with my part‑exchange. Their communication was professional, honest, and genuinely helpful. A special mention goes to Henry, who arranged my initial appointment and guided me through the whole process. His approach was friendly, knowledgeable, and never rushed. What started as a simple enquiry ended up with me driving away in a newer, more powerful A‑Class that suits me perfectly. The mileage was spot‑on, the condition of the car is absolutely mint after the GardX treatment, and the upgraded extra power from the 163 bhp 1.3‑litre engine is immediately noticeable. The only minor niggle is that the start/stop function isn’t currently working when the car is stationary, but I’m confident the team will resolve this quickly. Overall, Group 1 Mercedes Leicester delivered a smooth, professional, and genuinely enjoyable buying experience. Highly recommended for anyone looking to upgrade their Mercedes.

Subject: Exceptional Service from Bhavik Vaja – Mercedes-Benz A200 Hybrid I recently purchased a Mercedes-Benz A200 Hybrid and would like to express my sincere appreciation for the outstanding service I received from Bhavik Vaja. From start to finish, Bhavik demonstrated an exceptional level of professionalism, knowledge, and dedication. He was incredibly helpful, patient, and approachable throughout the entire process, taking the time to answer all my questions and keeping me informed at every stage. What truly stood out was Bhavik’s commitment to going above and beyond for his customers. His dedication was particularly evident when he came in on his day off to personally carry out my vehicle handover. This was a remarkable gesture that demonstrated his genuine care, commitment, and willingness to go the extra mile to ensure I had a smooth and memorable experience. Throughout the entire purchasing process, Bhavik maintained the highest level of professionalism and made everything feel straightforward and stress-free. He ensured I was happy with the vehicle and that every aspect of the handover was handled with care and attention to detail. I cannot praise Bhavik highly enough for his exceptional customer service. His professionalism, dedication, and outstanding attitude make him a true asset to Mercedes-Benz. I would highly recommend Bhavik Vaja to anyone looking to purchase a vehicle. He is an excellent representative of the brand, and I am extremely grateful for all his help and support from the very beginning to the day of handover. Thank you, Bhavik, for your outstanding service and for making my Mercedes-Benz A200 Hybrid purchase such a fantastic experience!

Excellent service from the team at Mercedes‑Benz Leicester, in particular Bhav. Professional, efficient, and easy to deal with. Would happily recommend based on my experience

Paid for a service plan for 4 years and found out that mercedes DONT service your car... this led to other engine componant issues in my car then mercedes wanted me to oay for diagnosis even though my car is under mercedes warranty !! have any others exprienced this ? Please see photos of air and engine oil from my that was alegedly serviced sept 2025 and has only done approx 3500 miles since then... does the air filter look like its only 3500 miles !!! Also paid mercedes to do wheel alignment/ tracking on my car... which was never done and charged me for it ! notice to all others out there... if you believe your car has been serviced by Merc leics then check again !

From my first call to book my car in for the service I’ve had a smooth and positive experience with great professionalism and customer service. Is booked a courtesy car while my car was being serviced and that was ready and waiting when I checked in with the receptionist and from handing my car and signing the documents it was a great experience with no issues at all. I have to give credit to Jessica Lee from the service team as she was handing every aspect of my car booking and handing back my car to me with full explanations of what’s going on at the start, a call in the day to update me and finally handing my car over with great professionalism and customer service! I’d go back again!

Visited a week or so ago to test drive a vehicle and get an over all feel before ordering a new company car. Bav was absoloutely amazing, nothing was too much for him and went out of his way to help me, offering any advise and help if i did go with the Merc as my next car.

The Gents toilet had not been serviced all day (on dropping off the car and collection in the afternoon). There was no toilet paper and chocolate bar wrappers had been left on the shelf. This was quite unsatisfactory and unhygienic. Secondly, the service representative did not hand over the Digital Service Report, nor the Electronic Service Sheet. I had to call to ask for these when I was at home. Otherwise the work on the car was completely satisfactory.

Fantastic guy! He will make you love your car, love yourself and think about tour next ride! Thanks youuuuu!!!