I git the car back 2,5 weeks ago. All drive assist and camera have been off for 90% of the time so far. There has been no one trip without failure of the systems.

Thank you so much to Jessica Lee, a true credit to the service team at Leicester.
Goes out of her way to help you, so refreshing as after care can be a worry but not with Jessica.

I recently had a fantastic experience at Mercedes-Benz of Leicester and wanted to leave a well-deserved 5-star review. A special thank you to Bhav, who was outstanding from start to finish. He was professional, knowledgeable, and genuinely friendly, making the whole process feel easy and enjoyable. He took the time to understand what I was looking for, explained everything clearly, and was always available to answer any questions I had, no matter how small. His communication was excellent throughout, keeping me updated and making sure everything ran smoothly. Bhav really went above and beyond to ensure I was comfortable and confident at every stage, and his attention to detail and customer care truly stood out. I’m extremely happy with my experience and absolutely love my new CLA 45 S. I would highly recommend Mercedes-Benz of Leicester, and especially Bhav, to anyone looking for top-quality service and a stress-free buying experience.

The person who looked after me was simply fabulous, I cant believe i have forgotten his name. The experience was great . I will get them 5 stars

Spoke with Dillon Limbachia today. Great service!!

Firstly, while my car was being serviced, I was waiting in the customer area. Once the service was complete, my car had been parked quite far away, and I was not given clear directions on where to find it. I was simply told it was in the car park, however it turned out to be outside. I had to rely on the help of a kind member of staff who assisted me in locating my vehicle, which should not have been necessary.
Secondly, there is an issue with my car’s suspension that requires attention. As I am covered by RAC, I contacted them and was advised that the repair is likely to be covered, but they require confirmation directly from Mercedes. When I contacted your team, I was told I would need to bring my car back in. I explained that the vehicle had just been serviced that same week, and asked why this was necessary. I was then told a mechanic would call me back to discuss this further, however I never received any follow-up call.
As a customer on a monthly payment plan, I expect a higher level of service, communication, and reliability. Unfortunately, this experience has been disappointing and has not met those expectations. Due to the lack of follow-up and clarity, I have now decided to seek assistance from a local mechanic instead.
I hope this feedback is taken seriously, as it reflects a level of service that is far below what I would expect.

The job was done in a timely manner but the loan car that was provided had so little fuel in it the reserve tank light came on as soon as I pulled out of the dealership. No complementary car was done on three separate occasions the car was in for warranty work. So unfortunately the dealership did not live up to the slogan that they so proudly have on their walls "Very satisfied" won't do.For us, only "completely satisfied" will
Mercedes - Benz Leicester
Committed to customer satisfaction.
If you can’t live up to what you wright on your walls for customers then please don’t.

Just wanted to give a huge shout to Akeel at Leicester for providing me with exceptional service. Really appreciate it. Keep up the good work.

Akeel provided excellent service. Thank you so much. The service was exceptional.

We dealt with Simeon. He was super friendly and super helpful. I would highly recommend him. I’ve had a bad experience with other dealerships. Staff at Mercedes Leicester were great.