Absolutely incompetent... for the past 6 months my car has been experiencing issues, i have full merc service history with the car and the extended warranty. my car came to merc leics after their own breakdown service had been out twice in 2 days and the service dept tell me there's nothing wrong with your car ! so i took it away....6 weeks or so later the same fault returns so car came back.... got a phone call telling me its an EGR valve issue and they have ' regenerated it ' i refused to take back the car and said its needs a new one.... they then fit an EGR cooler under warranty which was not needed !!! a few weeks later guess what the same fault appears !! car went back in they kept it there for almost 4 weeks.... then tell me than an egr valve is needed which i already told them.... they tired to quote me on it is told them car is under warranty etc no call back another7-10 days lapse then i get a call saying i need to authorise them to strip the car to find the fault which can lead to some 3k worth of work to establish the cause i refused they did not go to the warranty as they are only out to make money from customers... car goes to them for service and they try and send me £1000's bills that it needs new brake discs when they were only fitted a year ago etc ! you will be better off buying your own proper after market warranty eg RAC or AA and use as reputable garage to service your car as the mercedes service history dont mean anything, not even a good will gesture...... AVOID

Very disappointing experience with Mercedes-Benz Leicester. I purchased an Approved Used Mercedes EQC, but after a battery-related breakdown the vehicle was returned to Mercedes Leicester for repair. I was initially told the issue had been resolved, only for the same or a related fault to occur again shortly afterwards. The vehicle was then kept by Mercedes-Benz for an extended period, with no communication and no clear indication of when the repair would actually be completed. I repeatedly had to chase for updates, which was extremely frustrating. We have repeatidly asked for clarification on a number of points regarding warranty, and are still waiting. I feel as if we have been a real inconvenience to Mercedes at Leicester, and as a customer this is disappointing. I have read through a number of the reviews for Mercedes Leicester and notice that the majority of these are for the purchasing of new vehicles - just a warning that when its on the other side, the experience is not so 5*. We were provided with a courtesy car which we have been reminded on a number of times, but as this is part of the warranty, it wasn't a favour to us. Its disappointing that nowadays big organisations seem to treat customers however they feel, we are meant to just accept poor service, lack of updates, incorrect diagnosis and more.

Will not answer phone calls. They don’t want any contact everything is automated. I would never buy a vehicle from Mercedes Leicester.

I have been a loyal Mercedes-Benz Leicester customer for approximately nine years and have always serviced my vehicles with the dealership. Unfortunately, my most recent experience was significantly below the standard of service I have come to expect. My vehicle was booked in for its first service on 25 August 2026. I was advised that the car would be ready by the end of the day, but I received no updates whatsoever throughout the day regarding progress, findings, or completion of the work. In previous years, I have always received proactive communication, including vehicle health check videos and regular service updates. This time, the online tracking status appeared not to be updated and continued to show the vehicle as "ready for preparation". By late afternoon, having heard nothing from the dealership, I had to contact reception myself, only to be informed that the vehicle had already been completed and was available for collection shortly before closing time. Despite requesting a call-back the following morning, I was unable to reach the service department after several attempts and ultimately had to communicate via email. In addition, I had specifically requested that the dealership investigate a dashboard blackout issue that occurred earlier this year and had several questions about Mercedes Me services, connectivity subscriptions and charging services. Unfortunately, these queries were not addressed during my visit and required further chasing. Following escalation, the outstanding matters were eventually resolved and the team did make efforts to assist. However, I remain disappointed that a routine service on a fully electric vehicle effectively took two days to conclude from a customer communication and collection perspective. Whilst the vehicle received a complimentary valet, I was also disappointed with the quality of the clean. The interior cleaning was below the standard I would have expected, and the exterior wash did not appear particularly thorough. I appreciate the efforts made after I escalated my concerns, and I am grateful that longstanding issues, including the charging cable matter, are now being addressed. However, based on the overall experience, particularly the lack of communication, delayed follow-up and quality of customer care, I can only score this visit 2 out of 5. I hope this feedback helps improve the experience for future customers.

They should train their sales team better.telling customers one thing and not following it through

Joanna is fantastic! Ace from start to finish, thank you for all of your help!

Lewis was fantastic! Really quick and easy process

Very poor experience, went twice for the same issue and the issue is still not resolved. My car is under warranty and I keep getting fobbed off, like deleting an engine management light without addressing the root cause, so it just comes back on as soon as I drive away. Car is in km/ph after their update and I have asked them numerous times to change back to mph. I have been promised call backs, but never receive anything. I want management to call me as soon as possible to resolve these issues or will have to take this further.

You expect a quality service from Mercedes, but Jess goes above and beyond

I'd give 0 stars if I could. Booked a wait appointment for an MOT, it took 5 hours and they didn't even wash my car despite getting clarification that they would. Then waited another 1 hour 40 minutes for a wash. Return for retest took 3 hours and was texted the vehicle was done waited over an hour to be given my keys, vehicle was not washed again after they confirmed they would. No coffee/tea or even water, asked staff for a drink and their response was the machine is broken, I dont feel the staff helped or even cared. Run like shit staff worse main dealer experience. I'll be cancelling my service plan. Get your work done elsewhere.