Group 1 Mercedes-Benz Leicester

Extremely Disappointing Experience – Group 1 Mercedes-Benz Leicester I recently purchased a 2022 Mercedes-Benz GLS from Group 1 Mercedes-Benz Leicester. Unfortunately, what should have been an exciting experience of purchasing a luxury vehicle has turned into an extremely disappointing one. Before completing the purchase, the salesperson specifically promised that all scratches and dents would be rectified. We paid for the vehicle in full on the understanding that these issues would be resolved. However, when we returned to collect the vehicle, only two dents had been addressed, while the remaining scratches and cosmetic issues were still outstanding. I was also promised a professional valet, but what I received was little more than basic hoovering. This was nowhere near the standard I would expect from a Mercedes-Benz dealership. Even the vehicle handover was disappointing, with very little attention to detail or effort to make the customer feel valued. What has been particularly frustrating is the lack of accountability. The salesperson has repeatedly blamed management for failing to arrange or authorise the work that he personally promised before the sale. As a customer, I should not have to keep chasing different people to ensure that agreed promises are fulfilled. After becoming increasingly frustrated with the way the matter was handled, I contacted Mercedes-Benz customer services directly and formally logged a complaint. The matter is currently under investigation. I purchased a 2022 Mercedes-Benz GLS, a premium luxury vehicle, and naturally expected a corresponding level of customer service, honesty and professionalism. Sadly, my experience so far has fallen well below those expectations. A premium vehicle deserves a premium buying experience, but unfortunately, that is not what I received from Group 1 Mercedes-Benz Leicester. I hope Mercedes-Benz takes this complaint seriously and ensures that the outstanding issues are finally resolved. I will reserve my final judgement until the investigation is complete.

Collected a car on Friday after enquiring on wednesday. Over the moon with the car. Perfect communication and service from Mohammed. Thank you.

It's a shit hole dealership I have ever seen especially service department they have no clue what they doing with your car they keep my car for more than 4 weeks and they say it's a gearbox I got a car back they have opened everything they haven't put back they left the ECU in the car missing the bolts in the battery bracket also they lost the locking wheel nut I went back there they say we haven't touched the car!!! I don't know how they work mercedes has a character but this branch in Leicester pu a shame on mercedes reputation, Not recommended stay away from those cowboys

I’ve heard of £100 per hour labour or even £150 per hour but to charge £230 per hour labour is insane So they charged me for 3 hours labour which I’m total was £700 just to tell me a motor might be faulty but they need to investigate more! And of course charge more and the Motor they suspect is the issue is on back order for 3 months so they would need to strip the car and keep it for 3 months until the part comes! Obviously had no choice but to take it elsewhere and guess what, It’s not the motor. £700 for nothing. Lol they are just taking the mick now.

I visited Mercedes‑Benz Leicester to have a simple cosmetic defect checked on my brand‑new EQE, and the experience was extremely disappointing. From the moment I walked in, I felt judged and dismissed. The receptionist spoke to me very rudely, and the technician I dealt with was equally abrupt. The behaviour made me feel racially profiled, and when I contacted corporate whilst I was there, they heard the tone I was spoken to in and apologised on behalf of the branch. The issue itself was quick and easy to fix, but the customer service was unacceptable. For a premium brand, first impressions matter, and this was far below the standard expected. Treating customers with respect should be the minimum.

A massive thanks to sanjay for the body repair work that was carried out on my Mercedes cla after a late night collision with a deer. The deer was fine but my car wasn't. Sanjay was friendly, professional and gave me confidence that the car could be repaired.

Took my mercedes c200 into this dealership for a recall Srs airbag fault which was under warranty. Picked up my car 3 days later after ringing 3 times with no answer. Staff was unhelpful and car had dirty finger prints all over the passenger dashboard plus the seat had been yanked right back with black marks on seat and the srs airbag light was still on. Would not recommend this garage to anyone.