Very helpful and friendly. Completed in good time.

I dropped of my car and raised with the gentleman that the plastic below the back doors on the passenger side of the vehicle had come away slightly, he explained the glue had possibly come apart and he would get it looked at. When i arrived to collect my vehicle i asked for the same gentleman to be told he was busy and i waited. After approx. 20 minutes i needed to leave, i was taken to my vehicle the printed number removed and the keys handed over, i asked if the service was complete and told it was. I had lots of questions about the vehicle such as a message around digital extras expiring but did not get a chance to have this explained. My range is also poor averaging approx 210 miles on a full charge which i wanted to discuss again i did not have this opportunity. I was not told what had been done on the service to verify / check on. After leaving the unit and upon inspection the glued side panel discussed above had not be fixed. When i entered my vehicle the car was also left in "service mode " which took me a few minutes to disengage. All in all my first experience with Mercedes was very underwhelming, disappointing and frustrating, the only positive was that the car was washed

Excellent Service, nothing too much to ask.

If I was able to give this show room 0 I would this is the worse showroom I’ve been to I’ve had a faulty car for 2 years it’s in warranty and still kept taking my car in fooling me that nothing wrong mean while there is a fault taken money from me and yet still not fixed the problem I do not recommend anyone to go to this showroom for ur dream car they the worse showroom I’ve been to and will be giving my car back as soon as the lease ends

The team provide excellent service and great communication, Anais, Amelia thank you for your help and support providing quick bids and getting our vehicles back on the road.

The Service Dept. were very helpful especially Amelia.
However , I was a little confused as to why it was necessary to book-in again at the reception desk having already done so on-line ?

If there were zero stars I really would had given zero stars. Nobody answers the phones, I had a call from someone from their branch and luckily they called me and that’s the only way I was able to speak to them. I complained as I hadn’t been able to get to speak to someone for two days as nobody answers the call at Reception. All I wanted to do was follow up on my vehicle status. I was told there’s always someone allocated to take phone calls! But clearly not!

communication was less than perfect , got my name incorrect , even after telling them more than 5 times and still getting my name wrong, even on the latest email, this very rude and insulting . the service was ok they did explain everything the service manager did the best he could, a lot of discrepancies from my last service at the Rayleigh Mercedes, when they had 7MM in my brakes and they now have 3MM after only Just under 6,000 miles and this was on the rear brakes , so had that bill . the girls at reception were very pleasant and everyone was polite and courteous but could do with a bit of customer management

communication was less than perfect , got my name incorrect , even after telling them more than 5 times and still getting my name wrong, even on the latest email, this very rude and insulting .
the service was ok they did explain everything the service manager did the best he could, a lot of discrepancies from my last service at the Rayleigh Mercedes, when they had 7MM in my brakes and they now have 3MM after only Just under 6,000 miles and this was on the rear brakes , so had that bill .
the girls at reception were very pleasant and everyone was polite and courteous but could do with a bit of customer management.
clients should never have to call up for progress and any system should have detailed timescales

Very happy with my new car. Fin from Mercedes Benz Leicester looked after me every step of the way and nothing was too much trouble. Thank you.