Group 1 Mercedes-Benz Leicester

Unfortunately, I didn’t experience a very good service from Mercedes Leicester. I intended to buy a new electric car but ended up travelling to Liverpool to purchase it, where I had exceptional service and was looked after. The main points of why I wasn’t happy with Leicester were: • Inattentive. • Left to wait whilst the salesperson dealt with other people. • Advised to buy a car , then was told it was out of area. • Would then have to wait until a back order was placed. Or became available. It is a real shame that the sale didn’t go through as if you are spending that sort of money, you would expect a good service.

I had an amazing experience from start to finish and honestly couldn’t be happier with the service I received! A big thank you to Mo and Steve, who I met in the showroom. They were both so friendly, welcoming and attentive, with great personalities that made the whole experience really enjoyable. They offered me a test drive, and the car I drove ended up being the exact model I purchased! There was no pressure at all, just genuinely great customer service and a really positive experience. The whole process was quick, smooth and straightforward. I also want to give a special mention to Aaron, who was amazing in sorting out all the paperwork and making sure everything was taken care of. I did have an issue along the way, but it was resolved quickly, and Aaron was brilliant throughout. He was so approachable, easy to chat to and really accessible on WhatsApp, which made everything so much easier and stress-free. Overall, the service from everyone was fantastic. The team made the whole process feel easy and enjoyable, and I felt well looked after from beginning to end. I would definitely recommend Mercedes to anyone looking to buy a car. Thank you to Mo, Steve and Aaron for making it such a great experience!

Poor customer service very unprofessional

A great place to work while my car was being repaired and Jess is a star!

B service Dealership busy, didn't receive any progress calls and during the afternoon rang 3 times which did not get answered until 4th call after 5-10mins each time waiting on the phone

My car was fine before they “looked” at it. I fell for the £30 MOT offer they called me up about. My car had been serviced and inspected by RAC 9 days earlier. It got a clean bill of health for the brakes and hydraulics with a road test and detailed inspection and service in prep for an MOT. I dropped my car off at Mercedes Leicester (part of group1) but coincidentally between dropping my car off to them and collecting it there was a major brake failure that developed (that they informed me about) while it was in their care. I got in my car and the brakes felt different. I know my car. They felt totally sponge like and not responsive like they were 2 hrs earlier. Coincidence? You decide. Break fluid was then visibly leaking. I would never take my car back there again. I’m raising it with Mercedes-Benz U.K. and if necessary beyond.

A great service provided by Mercedes Benz of Leicester very good service from Henry with some great help choosing our new car.

Great buying experience, but service department lacks communication and efficiency ​I originally purchased my vehicle from Mercedes-Benz of Leicester and had a very good sales experience. Because of that, I chose to bring my car back here for a service today—traveling past closer Mercedes dealerships out of brand loyalty. Unfortunately, the service department fell well short of the standards expected from a premium brand. ​My wife dropped the keys off at 8:00 AM. By 3:30 PM, having heard nothing all day, I called for an update. I was told the car was finished and paperwork was just being updated, so I confirmed my wife would arrive at 4:00 PM to collect it. ​When she arrived, she was left waiting over 1 hour and 30 minutes just to get the keys back. Adding to the confusion, a service video highlighting a puncture was sent to my phone at 5:15 PM—over an hour after my wife had already arrived for collection, and with zero proactive communication prior to that. ​To their credit, they covered the puncture repair free of charge, which was appreciated. However, a 90-minute wait at collection and zero communication throughout the day is far from a luxury experience. Sales set a high bar here, but Service seriously needs to up their game.

Very bad service, i had taken my car in for a service...2 months later for an MOT, tried to say something was broken and it hadn't been fitted properly...Without realising It WAS THIS GARAGE WHO HAD FITTED THE PART! Had no choice but to do it free of charge.NOW I WONDER HOW MANY OTHER TIMES HAVE THEY MADE ME PAY FOR SOMETHHING THEY HAVE NOT FITTED PROPERLY. OH I KNOW 3 OTHER TIMES ACCORDING TO MY FAILED MOT REPORTS also unsure how my car has additional miles, when my car has been left over night how has it driven 4 miles 😂 Diabolical service

Smooth transaction to purchase a car. Ed is a star ⭐