I had a great experience at Mercedes-Benz of Warrington. Jack was extremely helpful, knowledgeable, and patient throughout the entire process. He made everything simple and stress-free. Highly recommend asking for Jack if you’re looking for a new Mercedes—excellent service!

If I could give 0 I would , booked in Tuesday and it’s took 4 days to tell me it’s going in Monday absolute joke , phoned multiple times no one answers , got told they have responded by email (they haven’t) took me multiple phone calls to get a answer DO NOT BOOK HERE FOR REPAIRS OR SERVICE !

I was trying to find my ideal car, and that’s when I met Dale. He gave me the most professional advice, helped me understand my needs, and provided the most relevant information. He really eased my worries. If I ever need to change my car again, I will definitely look for Dale.

Excellent and very clear communication from the service representative during my recent visit.
I found the advice and help given very useful and I would recommend anyone to use this service.

Jack was great and made the experience as easy as possible. It was smooth sailing from start to finish, so huge thanks to him. Great service

We went to test drive two cars, and I'm telling you that the experience we had was top-tier. Our key contact (salesman), Dale, is brilliant; he is a gem. Very personable, lovely, and offers great advice. He doesn't pressure you and is a kind man. Thank you, Dale, you made our Christmas 2025!

Great customer service. Staff were helpful and polite. Recommend coming here. :)

I recently bought a car from Mercedes-Benz in Warrington store and was served by Dale Lee. He was professional, friendly and very patient throughout the whole process. He explained everything clearly, kept me updated and made the purchase experience smooth and stress-free. I’m very happy with my new car and truly appreciate Dale’s excellent service. Highly recommend him and this dealership.

One word: AVOID! The lack of care, diligence, skill and professionalism is beyond non existent within the aftersales dept. My vehicle (purchased as approved used from another branch, and is still within warranty) was recovered in to this branch as a breakdown, with a safety critical concern of water ingress in the boot near high voltage electrical parts such as the battery and SAM module under the boot liner. Water and electricity are not a safe mix. We all know this. My vehicle was in with this branch for a total of 7days. In this time no meaningful testing was done, rather I was met with accusations and false claims of why the boot was wet. They insulted me by accusing me of leaving a bottle of cola in the boot. And then changed their accusations to accusing me of leaving the boot open. Both of which are entirely untrue and unfounded. At the time, my service advisor was disrespectful and lacks basic professionalism after I was addressed by my surname alone on numerous occasions, yet she was aware of my first name and title. They proceeded to advise me no fault found. They advised they had done a hose test on the car and yet still came to the same conclusion of no fault found, despite their hose test having caused further saturation in the boot, causing water to seep beneath and into the boot tray where the battery and SAM module is located. They then told me I had to pay for this, yet the car is under warranty, so the first hour diagnostics is covered by warranty and if no fault is found there should be no charge. And they clearly advised me no fault found. I requested the formal complaints procedure via email prior to collecting my car from Lemmisa Gwafa and I was failed yet again as she failed to provide the details by email and in person on collection of my car. After collecting my car, I took it upon myself to check beneath the boot liner to ensure the battery and module are dry only to find water in and around the battery. This simple visual check was clearly not performed in the initial diagnostics at Mercedes Benz Warrington, as if it was they would have seen further evidence of the water ingress. Upon discovering this water when I checked I have since called Mercedes roadside assistance where the technician confirmed fault by by visual inspection. No complex diagnostics was required to confirm the fault. I have since , raised this directly with GROUP1 head office and Mercedes Benz head office, both of which I had to find the details myself and research how to raise a complaint. If you value respect, honesty and courtesy, I would strongly advise not to visit this retailer's aftersales department as you will not receive a professional service on multiple levels.

From placing the order to collecting the car the process was easy and smooth thanks to Jack