Group 1 Mercedes-Benz Warrington

Exelent service team

Extremely disappointing service! We took our car in for an airbag recall replacement, but the staff were completely unhelpful and showed no interest in assisting us. They wasted our time and money, and the whole experience was frustrating and unacceptable. This is not the standard expected from Mercedes-Benz. Honestly, we totally regret buying a Mercedes. Awful customer service!

Dreadful experience. When i booked the car in for a service, I raised an issue with the radio signal dropping off. Mentioned it again when I dropped the car off to ensure it was checked. When I received a phone call, I was advised there was no issue with the car and there was nothing they could do regarding the radio. I collected the car and on speaking to the technician was told the car needed a software update to fix the radio which he'd do whilst I waited. An hour later, I was asked when I wanted to bring the car back and was asked for £200! I also received an email at 8.48am warning me the battery was in critical condition - how they knew this when I didn't drop the car off until 11.30am i can't imagine. It seems they are all in disarray!!

Went to Mercedes Benz Warrington to view a Mercedes Benz A Class 26 plate, Dan the salesman there was friendly and helpful, offering advice when requested and making the experience a pleasurable one rather than the stressful one car purchases can sometimes be…So Thanks Dan👍🏻

The salesperson was very friendly, warm-hearted and helpful. He provided me with plenty of detailed information about the car and offered valuable advice on choosing between the different trim levels. His knowledge and willingness to help made the whole experience very pleasant.

I would like to give a special thank you to Man Lee Dale , for his excellent service. Man was extremely professional, friendly, patient and helpful throughout the entire car-buying process. He was always happy to answer my questions and provided excellent support from start to finish. His professionalism and dedication really made a difference. I am extremely happy with my new Mercedes-Benz and would highly recommend Man Lee Dale to anyone looking to buy a car. Thank you, , for your outstanding service. Keep up the great work!

I’ve owned numerous Mercedes-Benz vehicles over the years, including a C-Class, two GLEs, a GLA, a GLC and my current CLS 350d. Unfortunately, my experiences with Mercedes Warrington have left me with absolutely no confidence in their workmanship. On the morning of my last service, I actually joked to my dad that I’d probably drive away with another problem, as had happened following my previous two visits. I even made the same joke to the advisor who took my keys from me. Sure enough, driving home, my air conditioning had stopped working and my engine fan was running unusually loudly. I also discovered that my pollen filter was filthy, despite my service paperwork clearly stating it had been replaced. I returned the car to Mercedes, where I was told their technicians couldn’t identify the air conditioning fault. They offered no explanation as to why my pollen filter hadn’t been changed, despite the service paperwork clearly stating it had. They offered further diagnostics for approximately £200 and suggested it could be a faulty compressor, potentially costing over £1,000 to replace. Having lost faith in them, I took the car to an independent garage instead. Within 15 minutes, they discovered a disconnected sensor that had apparently been damaged by being left hanging loose. They replaced it and the entire repair cost less than Mercedes wanted just to diagnose the problem! I have photographs of the damaged sensor and the relevant paperwork. Why it had been disconnected, I don’t know. My brother has also experienced extremely disappointing service with his own Mercedes at Warrington, spending substantial sums on repairs without getting his problems resolved. After years of loyalty to the brand, I find this standard of service astonishing. Mercedes charge premium prices, yet in my experience, their workmanship and diagnostic ability have fallen well below that of a local independent garage. I certainly won’t be returning to Warrington for future servicing. Very disappointing.