Group 1 MINI Bedford

This review has taken some deliberation considering the issues I will highlight. My wife and I are BMW users and have been for some time - This obviously includes the Mini range. I secured the vehicle with a good deposit and had to pause while we waited for our V5C to be returned before venturing to Bedford for the exchange. Plated on a 23 plate with 11k miles on the car looked initially well presented from the outside. However, there was obviously some external reversing damage, paint crazing and paint scrapes on the rear bumper which was not attended to before sale. Smart repair? The comment came back; well, this is a used car! My reply it’s a Mini approved used which means it should be in tip top condition. As per the explanation A vehicle that has passed a ‘rigorous’ 360 degree inspection and includes an official manufacturer-backed warranty. Further inspection revealed the interior stunk of animal occupation and not leather as I expected and was not very clean including the boot space which was covered in sand! Service records not updated…. I could go on! This was obviously attended to whilst there but added 2:30 to our turn around time. When I got the vehicle home I found old potato chips, children’s socks and toy wrist bands and other paraphernalia under the seating - So, I ask this! What value is a 360 degree ‘Rigorous Inspection’ for an approved BMW Mini?? I had, and still have the opinion that your luck ran out with a rather more diligent individual pre-inspection by me! Hoping the slack care and attention wouldn’t be noticed! It was… Yes, the car was re-vacuumed and a BMW smelly added at request but the flavour of attitude and professionalism soured our experience. I won’t be revisiting Group 1 Bedford any time soon.

Picked up my first Mini Countryman today and it was an outstanding experience from start to finish. Everyone we spoke to were friendly and chatty, and a special shoutout to Carly & Matt who did the handover! Knowledgeable, helpful and all round brilliant! Certainly wouldn’t hesitate in recommending Bedford Mini to anyone who’s in the market for one of these lovely cars! Thank you 🫶🏻

Just had a great experience dealing with Marsha buying a used car. She was so easy to deal with, communication was clear and she delivered everything she said she would. I have no hesitation recommending Group 1 Mini, Bedford, and Marsha in particular, based on our experience. 5*

Just wanted to share how delighted I was with the level of customer care I received from Marsha and the team at Bedford. Purchased a gorgeous used 5 door MINI cooper S, which drives perfectly and was a joy to test drive. Marsha did me a great deal on my Part Ex MINI and overall I couldn't be happier with how things went. Felt genuinely cared for and I could not fault my overall experience of this dealership.

Great service from Carly and the team at Mini Bedford. We love our new Countryman.

Excellent service from Jack when buying my Mini Electric from Barons in Bedford. He couldn’t have been more helpful or knowledgeable about the vehicles he sells. A pleasure to deal with and I highly recommend him. He is a credit to the company. 10/10.

A very mixed review. Would have been a one star if it wasn't for James who picked up the issues we had and acted professionally and was very helpful. I booked my mini in with a drivetrain fault and it came back as a sensor problem so was told to book it in again. I booked it and for another day and was told I could wait while the problem was fixed and it would take about half hour. Fifteen minutes later Naomi came out to explain that it couldn't be fixed and that wasn't the problem. She blamed the call centre for getting it wrong! We booked it in for another diagnostic test which brought up a fault that was so much bigger. We booked our car in again to be fixed. Then my husband got a call from Naomi later to say they couldn't do it!!! This is now four visits to mini which is half hour drive from us. We were gobsmacked. Again she said it was the call centres fault. Then to top it all she explained to my husband that it will be £400 more than the quote!!! I rang mini back and demanded to speak to a manager. I was put through to James. I explained to him that a quote was a legal binding document and that you can't go back on your words. Luckily James took my mini problem on board and in the end sorted out a courtesy car for me and promised my car would be ready in a couple of days which it was. Certain staff really let this business down. I did not appreciate being lied to and no one taking responsibility. There was no apology until James stepped in. It was as if it was our fault or someone else's. You do really need to sort your staff out. We brought our mini to a dealership expecting to get a really good service. I can only be grateful that James stepped in. You do have some lovely staff but others really let the team down. The lovely young lady on the reception desk was always smiley and pleasant and it was a joy to meet Nick who sorted out courtesy car out. His smile and helpfulness really shone through.

What can I say? We came to look at some vehicles and we had the most pleasant experience with Carla. She was very informative and even gave our 3 year old se colouring to do while we were talking We returned a few weeks later to purchase and were looked after by Marsha who was just as lovely and informative. Absolutely stellar and efficient service.

Amazing experience! Picked up new Mini JCW and love it! Thank you to Matt and the team