Group 1 MINI Lincoln

Brilliant service from the guys at Group 1 Lincoln Mini. If only all car dealers were like this. We bought a car from these guys remotely and we couldn’t have wished for better customer service. From the first conversation, David Noble answered all of our questions with knowledge and professionalism. The video walkthrough of the car was incredibly comprehensive and questions we had after that were dealt with swiftly and courteously. Purchasing was straightforward and delivery by Pete was prompt and professional. Pete was a brilliant representative of the company and, like David, was courteous and communicative throughout the process so we knew exactly when the car would be delivered. Handover was straightforward and we can’t wait to get out and try the car!

Absolutely outstanding service from this Mini dealership — especially Samuel! His customer care is top-notch: always friendly, polite, and super efficient whether by email or phone. He follows up on every single detail and makes the whole process smooth and stress-free. In mid-September I bought a Mini Countryman for my wife through him, and just yesterday I got my own Mini Hatch with his help too. The cars came with all the Mini options we wanted, and the quality is excellent. If my son ever needs a car in the future, I’m definitely coming back to Samuel to find him a great Mini. Having someone like him on the team is the real reason this place thrives. Highly recommend!

Nigel Emberton has looked after us from start to finish and explained everything in full with an easy going manner which made the process of buying my new car easy and an enjoyable experience.

I came into mini earlier today, Lily and Nigel made me feel very welcome and answered all of my queries.

Nigel fantastic with both me and my old Dad . Lots of time for him helped with everything 😁😁😁

5 star treatment from Nigel, Lincoln Mini. We would recommend to others - thanks Nigel.

I cannot recommend Nigel at Group 1 MINI Lincoln highly enough. His friendly, honest and professional approach made all the difference, and I genuinely don’t think I could have chosen a better vehicle for my needs without his knowledge and guidance. Unfortunately, my first experience entering the showroom was the complete opposite. I was met with a cold reception from a salesperson who seemed uninterested and nonchalant, leaving me feeling that customer service was very much lacking. It was disappointing, particularly when making such an important purchase. After that experience, I visited the Volkswagen showroom to explore my options, but I wasn’t satisfied with the range and specifications available within my budget. I decided to give MINI another chance, and I’m so glad I did. This time, I was greeted by Nigel, a senior salesperson who completely changed my impression of the dealership. He listened to my needs, offered honest advice and helped me find the right vehicle for me without making me feel pressured. Collection day was just as lovely. Everything went smoothly, starting with a welcome hot latte, and Nigel patiently talked me through the entire process, making sure I understood everything and felt comfortable with my new car. Nigel is a credit to Group 1 MINI Lincoln. His professionalism, warmth and genuine commitment to customer service turned what had initially been a disappointing experience into a really positive one. Thank you, Nigel, for restoring my confidence in the dealership and making the whole experience so enjoyable. You are a perfect example of how customer service should be done! ⭐⭐⭐⭐⭐

If I could give more than 5 stars I would. Absolutely over the moon with the service I have received from Phil Croydon who dealt swiftly and courteously with my request to fix my alloys, and Pete, who delivered my car back to me looking as good as new, with a smile. They went above and beyond, with Pete noticing some stone chips in my bodywork and Phil organising those to be repaired as well. Thank you! I hope to deal with you again in future 🤩

Nigel Emberton could not have done more to help me organise my Motability car. Being recently disabled, I have already had terrible experiences with companies and organisations who have treated me as nothing less than a second rate citizen. Nigel however went the extra mile and continued to pile on what I consider to be exemplary care and service while organising my new Motability car. Not only did he collect me from home to take me to the dealership to view my chosen vehicle but he has taken away all concerns and stresses away by setting up my account and making the ordering process nothing but a pleasure. This will be my 14th vehicle and is quite simply the finest service I have ever experienced from any dealership, ever! Nigel is a credit to his employers and to Mini too, a true ambassador...

Great service, Ordered a mini Countryman C had alot of help when it came to issues regarding things. Had excellent service on vehicle pick up, love it