Group 1 smart Oxford

We drive from Scotland to complete a trade in and make the purchase Zoe Car was Brillaint and made sure everything run smoothly. We were very happy with the experience and recommend the dealer.

Bought my Grandsons Car for MOT today and would to thank the Service Department at MB OXFORD for the warm welcome i received. Also the great Coffee they offer Will definitely be back

I purchased my Approved Used B-Class through Richard Stephenson at the dealership after finding the car on the Group 1 website and reserving it straight away. My husband visited the dealership and met with Richard, and he came home extremely excited and confident that we had made the right choice. Richard’s genuine commitment to the customer experience made such a difference throughout the whole process. He personally went above and beyond to support us, including helping me arrange an interim car while I waited for all the necessary checks to be completed on my ordered car. I am incredibly grateful for all the support, care and exceptional service I received from Richard and the Mercedes team. The whole experience has given me complete confidence in the brand, and I genuinely don’t see myself moving away from Mercedes in the future, they now have all my trust. A massive thank you to Richard and the entire team at Mercedes-Benz Kidlington for making the experience so positive and stress-free. Exceptional customer service from start to finish!

Excellent help from Josh before and after sale

No service my car

Excellent customer service as always

If I could give zero stars, I would. I am extremely unhappy with my experience with Mercedes-Benz of Oxford. Without my knowledge, I received an email from Mercedes-Benz Financial Services thanking me for choosing them to finance my vehicle and inviting me to continue with a personalised finance quote and application. To be absolutely clear: I did not ask the dealership to arrange finance, I did not ask them to start a finance application process, and I did not authorise anyone to initiate a finance journey in my name. This is not something I consider a minor administrative mistake. Finance applications involve personal data, credit information and regulated financial services. Customers should be able to trust a Mercedes-Benz dealership to handle these matters transparently and only with proper authority. I have now formally asked the dealership to explain exactly who initiated this process, what personal information was entered or shared, whether any credit search was carried out, and on what basis they believed they had my permission. What makes this particularly concerning is that I only became aware of it because Mercedes-Benz Financial Services contacted me directly. Had I not received that email, I may never have known that a finance process had apparently been created in connection with my details. This has seriously damaged my trust in this dealership. I expect Mercedes-Benz of Oxford to provide a full written explanation rather than dismissing this as an automated email or administrative error. Until I receive a satisfactory explanation, I cannot recommend this dealership to anyone. One star only because Google does not allow zero. if you have the same experience, please like this. ============================================= Thank you for responding, but unfortunately this does not address the central issue. You state that the email was sent because another customer happened to have the same name as me. An identical name does not explain how a Mercedes-Benz Financial Services finance invitation was sent to my personal email address. For that to happen, my email address must somehow have been associated with another customer's finance record, quotation or customer profile, or my own customer record must have been incorrectly used. That is the issue I have asked Mercedes-Benz Oxford to explain. Your response also states that “no personal information was passed to Mercedes-Benz Financial Services for the purposes of a finance application”. However, the finance invitation was addressed to me by name and delivered to my personal email address. I have therefore asked you to clarify exactly how my personal details were used, processed or linked to this finance invitation. I am not disputing your statement that no completed finance application or credit check took place. I am questioning how my personal contact details became connected to another customer's finance process in the first place. Simply saying that two customers have the same name does not explain that. I have asked the dealership to keep my formal complaint open and to provide a proper explanation of the underlying data-handling failure.

Richard was a massive help, he went the extra mile to get the car looking superb for my collection. Would recommend

Had a lovely experience buying a Car from Mercedes Benz Kidlington. Was expertly looked after by Hollie, very knowledgeable and couldn't do enough to make our experience a more enjoyable time. Car we purchased is amazing, prepped and presented very quickly and smoothly. A few minor additions were required, Hollie took ownership and sorted them without any fuss or question. Thoroughly recommend Mercedes Kidlington and especially Hollie for all her help.

I had a really positive experience with Mercedes-Benz Oxford. Josh was brilliant throughout the whole process of purchasing my new CLE. He was friendly, helpful and professional, kept me updated throughout and made everything feel really straightforward. Collection day was a lovely experience too and everything was ready for me when I arrived. I’m absolutely delighted with my new car and really appreciate all of Josh’s help in making the whole experience so enjoyable. Thank you, Josh!