Group 1 smart Oxford

Excellent service and facilities, friendly welcoming staff and service team

I went to test drive a car here and the service I received was excellent. Their customer service was professional and friendly. I would totally recommend them for buying any car.

Such a great experience buying from here! First time with them and everything was so easy and straight forward! Zoe especially was amazing - helped me through every step and even setting up the car internally - fast responses, friendly and overall a lovely person. Will definitely use them again !

Very disappointing experience with Mercedes-Benz of Oxford – significant difference between diagnosis and final repair I am writing this review based on my personal experience with Mercedes-Benz of Oxford. My formal complaint with Mercedes-Benz UK is still ongoing at the time of writing. My Mercedes-Benz EQA developed an air-conditioning fault during the summer. On 1 July 2026, I paid Mercedes-Benz of Oxford £420 for a diagnostic assessment. I was subsequently given a repair quotation of £3,958. After a goodwill contribution from Mercedes-Benz UK, I was told that my contribution would still be £2,212.58. Unfortunately, the process with Oxford was extremely frustrating. There were repeated delays, difficulties with communication, and problems regarding appointments and the courtesy car arrangement. On one occasion, I attended the dealership after arrangements had apparently been confirmed, only to be told that there was no appointment available. The way the situation was handled left me feeling very disappointed and that my concerns were not being listened to. The biggest concern, however, came when I decided to obtain a second opinion from another Mercedes-Benz Authorised Repairer, Mercedes-Benz of Swindon. Swindon carried out its own assessment and identified a faulty shut-off valve (Y19/3). They tested the replacement valve and confirmed that the air-conditioning fault was immediately resolved. The car was subsequently repaired and the final amount I paid to Swindon was £1,126.40. This was a very significant difference from the £3,958 repair quotation I had received from Oxford, and the diagnosis was also different. I cannot comment on why there was such a difference, but as a customer I found it extremely concerning. By this point, I had been without functioning air conditioning for almost two months, including during the UK summer heatwave. The whole experience caused considerable inconvenience, stress and loss of time. I also raised a formal complaint with Mercedes-Benz UK. As of today, Mercedes-Benz UK has confirmed that the complaint remains under investigation and that they are still waiting for feedback from Mercedes-Benz of Oxford. I appreciate that complex cases can require investigation, but after such a long and difficult experience, I expected much better communication and customer service from an official Mercedes-Benz Authorised Repairer. I am sharing this review so that other Mercedes-Benz owners can be aware of my experience and, where appropriate, consider obtaining a second opinion before authorising expensive repairs. On the positive side, I would like to acknowledge Mercedes-Benz of Swindon, who provided a second assessment, identified the faulty component and successfully repaired my car.

Disappointing, brought our car in some while back for service and MOT. Failed the MOT on wear in the steering rack, cost to replace £500. The vehicle had about 35000 miles on it, so did not seem right, plus only about 2000 miles since last MOT with no advisories. Took it it elsewhere where it passed. Since then it's covered about another 20,000 miles and still no MOT failure or advisory for the steering rack. Draw your own conclusions here.

Great service. Car successfully repaired. Costs of repairs were revealed up front before commencement...quality loan car too. Very happy with service. Will be taking my car back for any further work and routine servicing. Thanks.

Walking into Mercedes‑Benz Kidlington feels different — and that’s entirely down to Richard. It’s more than just buying a car; there’s none of that typical salesman rubbish or pressure. He takes his time, never rushes, and genuinely focuses on getting to know you as an individual before talking about the car. Richard makes the whole experience feel personal, thoughtful, and relaxed. You come away feeling understood rather than sold to, and that’s rare. If you want someone who listens, cares, and treats you like a human being rather than a transaction, Richard is exactly who you want to deal with.

Having been what felt like round the houses with all known dealers, we're delighted we came across Kidlington Mercedes. Josh was a real credit to his company and dealt with me and my wife with professionalism, politeness and respect. He was brilliant in all aspects of the buying and after-sales process. No doubt we will be going to him when our next car is due for an upgrade. Can easily see us being customers for life here