Group 1 Ford Newbury

Great experience. I only went in to test drive a Mach-E and ended up buying it 😁 Matt was very helpful and happy to spend time on test drive etc. Very quick handover (1 week) and completing docs on-line with trade in, made it easier as I had a personalised plate to remove. Something was missed on handover, but was rectified very quick ! All the team were all very friendly.

Can’t carry out warranty work correctly. If having work done there enquire as to whether the sensors have been plugged back in correctly

Haven't brought from a garage in years and Mathew made it a really easy and straight forward. After a call back with the car staff were really friendly and happy to work around me. Thankyou Ford Newbury.

My experience with Ford Newbury over the TPMS sensors for my 2015 Kuga caused me a lot of stress, wasted time, extra cost and cancelled plans. On 24 September I bought TPMS sensors from the parts department and was given a receipt but no invoice. Before fitting, Tyre Barn told me the sensors looked like the wrong type. They phoned Ford in front of me and advised me to return them. I came back to the branch, and a technician assured me in person that the parts were correct, would only be detected once fitted and inflated, and that Ford would program them if needed. No Ford appointment was available until 5 October, so I relied on that advice and had them fitted locally. I went back and forth two or three times that day. The warning cleared and then came back the next morning. A TPMS scan showed none of the four sensors could be detected. When I brought the car in, the explanation and the cost kept changing: First, I was told Tyre Barn must have programmed the sensors incorrectly, and that reprogramming would cost £75. When programming failed, I was called and told the tyres would need removing for a full inspection at £150. This was despite Ford having already said a faulty part would be covered under the parts warranty. I had to argue the point again, and was told the cost depended on whether Tyre Barn had fitted them incorrectly. Finally, the sensors on the car were found to be the wrong parts. Instead of accepting responsibility, Ford quoted me £350 and blamed the local garage. I had to push back hard and walk the manager through every step: the garage flagging the wrong parts, my trip back to Ford, and the reassurance I was given. Only then was the price reduced, and I paid £125. That is the only reason for two stars rather than none. I still paid twice for parts because of incorrect advice from Ford's own team. The whole process took about five days of calls, visits and arguing. I also had to cancel plans for a long drive out of Newbury because I couldn't rely on the car. What I'd like Ford Newbury to learn from this: Give an invoice with the part numbers at the point of sale. Physically check the parts when a garage raises a concern, rather than reassuring the customer verbally. Honour what staff tell customers in person. Give a clear, consistent explanation and cost up front, rather than changing the story at each stage. Don't automatically blame independent garages when the evidence points elsewhere.

As usual the experience at Ford Newbury is excellent

Matt was so helpful from start to finish. Very knowledgeable and patient! Thank you!

We went to ford Newbury to look for our next car and found a variety of good quality vehicles that we were able to browse without being pounced on. When we wanted info we spoke to Matt who is friendly, knowledgeable but not pushy, which was refreshing. We had a couple of emails with updates on available vehicles with the spec we were interested in but we were not chased. When we found the car we wanted it was a very easy, stress free process. We felt valued, supported and had a great experience. We would definitely recommend going to Newbury if you are looking for a good quality Ford.

Professional and friendly staff

Really happy with the way I have been treated in the purchase of my new car.very helpfully customer service.whole experience brilliant.thank you group 1 ford.