Group 1 Jaguar Watford

Terrible customer service, after making me believe works were going to be done under extended warranty saying it was 80% likely my works would be covered, forcing me to gamble, they then went on to charge me £345 just for a diagnosis. Pulling out all kinds of small print and saying, "we did tell you there was a small chance there could be a charge" based this and that technicality. This diagnosis is what AI told me in 10 seconds but their "techs" took 3 hours to figure out. Honestly felt like they just wanted to make a quick buck. They then when on to quote me another almost £600 on top of the £345 wanting to charge me nearly £1000 for what my local mechanic has offered to do for £300 including the diagnosis On top of this my car was booked in advance at 8:30am I expected it to be back at the end of day, they kept it for 6 days without calling me to update once. I had to chase daily when I could eventually get through I was told Assad would call me back. He would eventually do so at least an hour later. Obviously they don't care about what it was costing me in the meanwhile. They listened to all my concerns and points and it was obvious they did not care, I was passed over to another service manager who was the most dismissive person I've come across This is after I purchased the car from them directly at the end of last year, you would think after spending so much money with group 1 they would look after you better I would advise anyone to be very cautious when purchasing extended warranty or any other extras they try and sell you at the time of purchase. Their response is purely to try and save face online. The whole we want to resolve this etc is false. The manager Courtney who was the dismissive one deliberately cut the more senior management out of the chain of emails and offered no progress even for the bad service they admitted to

We purchased a lovely car from Group 1 JLR Watford today. Lee Colgan helped us and he made the process very smooth. He was very informative, helpful and knowledgeable. He was in no way a pushy sales guy and I loved that about him. Thanks for the wonderful experience Lee!

Always seems to be a big problem to find onsite parking when dropping car off for service. Latest visit ended up waiting 25 minutes for service reception just to pick keys up after service completed. Car not washed or valeted as promised.

Car was in for the second time as all the electric kept cutting off while driving so was unable to use ac music sat nav etc. it was in 4 days. We drove it on sat and the same thing happened so we have had to book it in again late August as we need a Courtesy car.

Went for Oli service only and the job was done in couple of hours. Good response. Assad ( service associate) was good.

The overall experience was okay-nothing particularly stood out, either positively or negatively. However, I was really disappointed with the complimentary car wash. It appears a dirty cloth was used to clean the car, which left swirl marks and streaks across the paintwork. Instead of making the car look cleaner, it actually looked dirtier than before. I would recommend taking more care with the car wash process, as it can do more harm than good if proper cleaning materials aren't used.

All excellent from the ladies on reception who were welcoming and helpful, to Dillon our service advisor who was polite, helpful and efficient. The car was also super clean. Thank you!

Avoid Group 1 Jaguar Watford. My 2021 Jaguar F-Pace PHEV was recovered here following an electrical breakdown, and they held my vehicle for a shocking 30 calendar days. Throughout this entire month, communication was entirely non-existent unless I actively chased them. I was charged £864 for diagnostic that yielded no new information, followed by a demand for £2,130 to repair a High-Voltage Coolant Heater (HVCH) failure. This is a widely documented, inherent manufacturing defect across 2021 JLR plug-in hybrid models. Despite this being an established component defect rather than standard wear-and-tear, this dealership completely refused to pause billing or assist in submitting a Manufacturer Goodwill Request to JLR Corporate. Furthermore, they actively refused to provide an official, uncropped JLR TOPIx/Pathfinder diagnostic report PDF matching my vehicle's unique 17-digit VIN to prove the legitimacy of their work. Instead, they sent a cropped, unidentifiable snippet. To recover my personal property, I was forced to settle the invoice under severe financial duress and formal protest. When I raised a formal complaint, management (Kevin) explicitly requested a 7-day investigation window, which they completely blew past. They have since ignored a Final Letter Before Action and entered total radio silence. This branch operates in complete bad faith and directly breaches the Motor Ombudsman's Service and Repair Code. Internal discussions are now closed. I have officially launched a Section 75 claim with my credit card provider to recover my funds due to breach of contract and duress, alongside an official escalation to the Motor Ombudsman and JLR Corporate Client Care. Avoid this dealership at all costs.

Well done Assad