I had a great experience at Chandlers MINI Hailsham because our Sales guy Sam Payne was very professional. However one point I would make on our arrival the receptionist did not offer us a drink, then we saw a another guy before Sam and he didn't offer us a drink either. When we eventually met up with Sam he did offer us a drink but do feel drinks should be offered straight away on arrival. Our local Mini Dealership Tamworth do this all the time. trust this helps to improve in the future. Also the finance guy I had spoken to a couple of times during the week before we collected the car, didn't even introduce himself. Although we overheard him with another customer and then would have been free to introduce himself.