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PK
When the car was eventually booked in for the work, the service was smooth, slick and professional.
On calling to advise that I was missing my wheel nut on the day that I collected my car, the way that I was questioned about its location with the person confirming it had been left in the boot showed a very different form of customer service. I felt as if I was being foolish and should look harder to find said piece. I was not impressed and have not returned to collect a spare locking wheel nut as intended - I didn't need another 2 hour round trip because of traffic, after a night shift, just for this. Why no-one could offer to post one out to me was bemusing and somewhat disappointing.
On a final note, I was never advised that I could have paid the final bill in 3 instalments, which would have been most helpful to know as the amount was a substantial expense. This was my first time using the dealership after moving to the NW area from Surrey - I have been left with very mixed feelings about the overall experience.
Was promised follow up call to arrange an appointment to rectify issues and this has not happened.
not vacuumed out
no video capture
no invoice for warranty repair jaguar part numbers etc
The initial call to book the car in wasn't great therefore I called at the dealership two days prior to my appointment to clarify the work to be done with Louise and this was followed up in my conversation on the day of my appointment with Cara. Therefore the initially call handling when booking a car in for service is where I would look for improvements to be made.
Both individuals were very good and professional
New and used car sales, servicing and MOTs
Welcome to Group 1 Jaguar Sidcup located on Main Road, Kent.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Jaguar test-drive, book a Jaguar service or MOT, sell my car or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell my car to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Jaguar at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Group 1 Jaguar Sidcup offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Jaguar Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Jaguar, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Jaguar cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.
For new Jaguar models, as well as an extensive choice of Approved Used cars, visit to Inchcape Jaguar. At our state-of-the-art dealership on Bluebell Way you'll find experienced, friendly staff with a thorough knowledge of the Jaguar range.
Today's world-class Jaguar model range comprises the XE and XF saloons and XF Sportbrake, F-TYPE sports car, F-PACE performance SUV, E-PACE compact performance SUV and all-electric performance SUV, the I-PACE. From 2025 Jaguar will become a pure electric modern luxury brand with a dramatically beautiful new portfolio of emotionally engaging designs and pioneering next-generation technologies. The journey towards electrification is already under way with a range of mild and plug-in hybrid and full electric models available today.
No matter whether you're searching for a new or used Jaguar in Derby, we'll be able to help. What's more, as we're part of one of the largest franchised dealer groups in the UK, you can be sure of always receiving the very best customer service and aftercare support.
We're proud to be a partner of Jaguar in the UK and look forward to welcoming you.
Contact Inchcape Jaguar today to start your adventure, and benefit from the range of options available to you when buying and servicing through an official authorised Jaguar dealer here in Preston.
I then waited one and a half hours in the showroom to be given the bill and the keys when I was told the car was ready to collect the day before.