Group 1 Jaguar Southend
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30 Sep 2026
They charged for items mot used/unnecessary. Had FPace routine service. When paying they do not give paper receipt/invoice, they email it later. So was unable to check the items billed for. The following day I emailed as I had not received my invoice. They then sent it. When I checked i found they had charged me £8.72 (including VAT) for screen wash. However, I keep that topped up, so there wpuld have been hardly any room for additional fluid, possibly around 100ml, if that. So what happend tonthe washer fluid they charged me for?
14 Sep 2026
9 Sep 2026
Friendly Katherine Chambers but just a small scratch on the steering wheel and finger print stains on my white dashboard panel.
27 Aug 2026
We purchased a vehicle from Group 1 Jaguar Southend and have been extremely disappointed with our experience. Since purchase of a used Jaguar iPace, we have encountered multiple serious issues, including a charging port fault, leaking windscreen causing water ingress, front suspension problems resulting in an MOT failure, and an incorrect 12V battery that contributed to brake failure and triggered a High Voltage System Fault warning. These are far from minor or cosmetic issues. They involve significant electrical, charging, water ingress, suspension, braking and high-voltage system faults. We have contacted the dealership three times - by phone, email and letter - but have received no response whatsoever. This lack of communication is extremely disappointing and has only added to our concerns. For a Jaguar main dealership, we expected a much higher standard of vehicle preparation and customer service. Based on our experience, we would urge potential customers to think carefully before purchasing from this dealership.
18 Aug 2026
Although things didn’t initially go to plan, Holly and Kylie dealt with the situation brilliantly. They kept me fully informed throughout and provided first-class customer service from start to finish. Their communication, professionalism and commitment to putting things right were genuinely appreciated. A well-deserved five-star review for them both.
14 Aug 2026
Hi We visit jaguar office in Southend . The service provided by holly and Mia is amazing. Soeicial thaos to Mia and holly well done great coustomer service and serve us in professional way :
12 Aug 2026
Great service at Jaguar Land Rover. MOT done with video of health safety check. Very very helpful staff, Holly in particular stood out for me. Car cleaned in and out to a high standard
29 Jul 2026
The worst dealership I have ever dealt with—complete time-wasters. They have wasted my time on three separate occasions. I kept giving them another chance, but I will not be returning again. They keep the car for the entire day and then, just before closing, tell you they have been unable to complete the work. On this occasion, it was only booked in for an MOT, yet they still could not get it done all day. Jade was dealing with my car, and despite trying to contact her repeatedly throughout the day, I could never get hold of her or receive a proper update. I also have serious concerns about the honesty of the information I was given. I was told that my car had gone into the workshop and was with a technician, but when I checked the vehicle app, it was still locked and parked and had not been unlocked for more than an hour. The service and communication were completely unacceptable. I will never use this dealership again. An absolute disgrace to the Jaguar brand.
Jaguar Used Car Sales, Servicing and MOTs
Welcome to Group 1 Jaguar Southend located on Cherry Orchard Way, Rochford, Essex.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Jaguar test-drive, book a Jaguar service or MOT, sell my car or create a personalised quote with our competitive finance. You can also reserve a used car from just £199, buy online and have it delivered to your doorstep.
You can just sell my car to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Jaguar at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Group 1 Jaguar Southend offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Jaguar Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
If you're looking for an approved used Jaguar, a service, repair, or MOT, we are committed to giving you more of everything: more choice, more value, and more peace of mind.
Browse hundreds of used Jaguar cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.