Group 1 Jaguar Southend

Friendly Katherine Chambers but just a small scratch on the steering wheel and finger print stains on my white dashboard panel.

000000 star poorest service

We purchased a vehicle from Group 1 Jaguar Southend and have been extremely disappointed with our experience. Since purchase of a used Jaguar iPace, we have encountered multiple serious issues, including a charging port fault, leaking windscreen causing water ingress, front suspension problems resulting in an MOT failure, and an incorrect 12V battery that contributed to brake failure and triggered a High Voltage System Fault warning. These are far from minor or cosmetic issues. They involve significant electrical, charging, water ingress, suspension, braking and high-voltage system faults. We have contacted the dealership three times - by phone, email and letter - but have received no response whatsoever. This lack of communication is extremely disappointing and has only added to our concerns. For a Jaguar main dealership, we expected a much higher standard of vehicle preparation and customer service. Based on our experience, we would urge potential customers to think carefully before purchasing from this dealership.

Although things didn’t initially go to plan, Holly and Kylie dealt with the situation brilliantly. They kept me fully informed throughout and provided first-class customer service from start to finish. Their communication, professionalism and commitment to putting things right were genuinely appreciated. A well-deserved five-star review for them both.

Hi We visit jaguar office in Southend . The service provided by holly and Mia is amazing. Soeicial thaos to Mia and holly well done great coustomer service and serve us in professional way :

Great service at Jaguar Land Rover. MOT done with video of health safety check. Very very helpful staff, Holly in particular stood out for me. Car cleaned in and out to a high standard

The worst dealership I have ever dealt with—complete time-wasters. They have wasted my time on three separate occasions. I kept giving them another chance, but I will not be returning again. They keep the car for the entire day and then, just before closing, tell you they have been unable to complete the work. On this occasion, it was only booked in for an MOT, yet they still could not get it done all day. Jade was dealing with my car, and despite trying to contact her repeatedly throughout the day, I could never get hold of her or receive a proper update. I also have serious concerns about the honesty of the information I was given. I was told that my car had gone into the workshop and was with a technician, but when I checked the vehicle app, it was still locked and parked and had not been unlocked for more than an hour. The service and communication were completely unacceptable. I will never use this dealership again. An absolute disgrace to the Jaguar brand.

Dreadful customer care

Thank you for reaching out for feedback. I am happy to share my experience, though I am sorry to say it has been consistently poor throughout.
The issues began several weeks ago when I visited for a warranty repair on the airbag warning light. I waited an unreasonable amount of time, later discovered to be because three technicians went on lunch simultaneously at 1430. A showroom host noticed how long I had been waiting and checked on me herself. I had also pre-requested the air conditioning and a faulty drivers door to be looked at, and was told there was no time for either.
The clock spring was ordered and I was booked in for the repair three weeks later, with a courtesy car confirmed. The day before, I was told the courtesy car would not be available and was asked to leave my car with no alternative. I again offered to wait, given it is a short job, and was refused. I was pushed to the back of the queue again, now three more weeks away, through no fault of my own. I received no email confirmation of this new date at all.
I submitted a complaint and was asked whether I preferred to be contacted by phone or email. I chose email. The following morning at 0815 I received a phone call from the aftersales manager, which I missed. He called once, left a message asking me to call back, and that was it. When I did find time to return the call, he was unavailable. I left my name and number and my call was never returned. We have never actually spoken. As far as I can tell the complaint has been marked as resolved, yet nothing was ever resolved. In my view this is still an open complaint.
When I finally visited for the repair, the clock spring was completed. However, when I raised the drivers door issue again, the service adviser had incorrect information, failed to verify it, and told me there was nothing wrong with the door, which there is. I was also told I would receive a health check video once the vehicle was in the workshop. I never received one.
This is my first experience as a Land Rover customer. The standard I have experienced has been well below what I would expect from a main dealer, and at every stage I have had to chase, repeat myself, or follow things up that should have been handled without my involvement.

Dropped range rover sport off for a service, 4 weeks later finally got the car back ? all because of a range rover recall fault ? enough said .