Fast, efficient service, Thank you Marcel Whitby for a smooth sale and exchange!

The actual 'star' mark I wanted to leave was 2.5 but as the algorithm only allows whole stars we'll go with 2. I wouldn't necessarily say there was anything particularly 'bad' about the experience but it was altogether disappointing and wholly uninspiring. We had previously visited Guy Salmon in Portsmouth and if they had the car we wanted we would've put the business through them, even at a higher price. The service, atmosphere, attitude and overall experience we received was far superior. Before we even got to seeing the car we were told it was available, then it wasn't, then it was and someone had left a deposit, then another sales person called and said it was available?! Even after we had seen it and left £1000 we received another call asking if we were still interested in buying it?! There's a breakdown in communication there somewhere... The issue we had with Inchcape Guildford was that we felt more of an inconvenience than as potential customers to a premium brand. Granted we weren't buying a top of the range, £100k+ car but this was an exciting time for us, stepping in to the luxury car market for the first time and felt we should've been treated the same as any customer, regardless of money. So rather than being special time it felt more like buying a sack of potatoes. I understand that Covid restrictions place a strain on all business but there are ways of mitigating this so that the customer experience is the best it can be. On our first visit to see the car it was brought out to us dirty with a coffee stained interior and lipstick marks. Just generally tatty for a car with sub 4k on the clock. After a quick 10 min viewing and no drive (as we felt we were taking too long) we were basically asked 'so, do you want it or not?' We ultimately bought the car as it was in our budget and it was the spec we wanted but it wasn't an ounce to do with the sales tactics employed. Communication between us and your team was below average and in fact, the day we came to pick up the car, reception hadn't been passed our names, had no idea who we were or who our sales person was despite us arranging a time prior to arrival. We were sat down and told to wait while it was figured out and then we could get the keys. After a fairly awkward posed photo we were sent on our way. Altogether just a very lack lustre experience for a premium brand. I can't see us using Inchcape again based on this experience unless they drastically improve. I have friends who buy from Audi and have told us how well they treat there customers. As a side note we have also noticed what looks like covered up accident damage that wasn't disclosed but that is a separate letter. Kind regards Luke Dunbar

Very pleased from start to end of experience. We dealt with Derek Saupin who was excellent on all counts. His knowlege on the Discovery was very indepth and he could answer all our questions and more. He made the whole experience very enjoyable and made us feel that we were buying from a very professional organisation. Land Rover exceeded all our expectations and we are delighted with our new purchase.

Inchcape and particularly Gavin Moody was fantastic and i will certainly be talking to Gavin and his team about cars in the future. He was always available or called back quickly and very very helpful.

I wanted to thank Zara especially for the amazing level of customer service provided when I brought my car in, I was kept informed throughout the whole process. Great Service for my first ever visit. Social distancing and cleanliness was credit, very impressively clean.

Prior to visiting inchecape we visited another 3 approved JLR dealerships and felt quite underwhelmed by the experience. However upon my first interaction with Ichecape, specifically a gentlemen known as Marcel, I could sense that I would going to receive a great service - both virtually and in person. Marcel was extremely personable, doesn't push the sale, instead he acts as a consultant to ensure we got the ideal car. Overall my wife and I had a great customer experience and we have definitely come back to Marcel for our next car!

Snobby