Wow wow wow. I met Owen on Sunday after a telephone call on Saturday to him. This guy is awesome. Very patient and knows his stuff. He was very thorough throughout the meeting and I signed up for a new car. I felt reassured by Owen. A hell of an asset to the your company and good old fashioned service. Thank you.

Warm friendly and efficient service with loan car extended to cover an overnight extension.

Absolutely first class service from Lexus Derby, a great experience and nothing I asked was too much. Many thanks.

Purchasing my 1st Lexus RX has genuinely been one of the best car-buying experiences I’ve ever had, and the biggest reason for that is Roger Baldwin. From the very beginning, Roger was patient, knowledgeable and incredibly transparent. I asked what must have been hundreds of questions throughout my search - from specifications and service history to finance options, warranties, paint protection, Apple CarPlay compatibility and aftercare - and not once did I feel rushed or like I was asking too much. Every question was answered honestly and professionally, giving me complete confidence that I was making the right decision. What really stood out was that Roger’s service didn’t stop once the sale was completed. After collecting the car, I unfortunately picked up a windscreen chip on my drive home. Although it wasn’t something the dealership was responsible for, Roger still took the time to look into it, discuss it with his manager and came back with a solution that genuinely exceeded my expectations. That level of after-sales support is incredibly rare nowadays and speaks volumes about both Roger and Group 1 Lexus. Throughout the whole process, I never once felt like I was simply buying a car. Roger made me feel like I was becoming part of the Lexus family. His professionalism, honesty and willingness to go above and beyond made what could have been a stressful purchase feel effortless and enjoyable. The Lexus Approved programme itself has been excellent, but it was Roger’s customer service that truly made the difference. Even though I live in New Milton and there isn’t a Group 1 Lexus dealership anywhere near me, I can honestly say that when it’s time for my next Lexus, I would happily travel the distance to buy from Group 1 Lexus Derby again simply because of the service Roger has provided. The car itself is absolutely fantastic. We’re completely in love with it, and it’s already become part of our family. A huge thank you as well to Roger’s manager and everyone involved behind the scenes for supporting us throughout the purchase. If this is the standard of customer care at Group 1 Lexus, you’ve certainly earned a customer for life. Thank you again, Roger. It has been an absolute pleasure dealing with you, and I’ll be recommending you and Group 1 Lexus Derby to anyone looking to buy a Lexus.

Purchasing my 1st Lexus RX has genuinely been one of the best car-buying experiences I’ve ever had, and the biggest reason for that is Roger Baldwin.From the very beginning, Roger was patient, knowledgeable and incredibly transparent. I asked what must have been hundreds of questions throughout my search - from specifications and service history to finance options, warranties, paint protection, Apple CarPlay compatibility and aftercare - and not once did I feel rushed or like I was asking too much. Every question was answered honestly and professionally, giving me complete confidence that I was making the right decision.What really stood out was that Roger’s service didn’t stop once the sale was completed. After collecting the car, I unfortunately picked up a windscreen chip on my drive home. Although it wasn’t something the dealership was responsible for, Roger still took the time to look into it, discuss it with his manager and came back with a solution that genuinely exceeded my expectations. That level of after-sales support is incredibly rare nowadays and speaks volumes about both Roger and Group 1 Lexus.Throughout the whole process, I never once felt like I was simply buying a car. Roger made me feel like I was becoming part of the Lexus family. His professionalism, honesty and willingness to go above and beyond made what could have been a stressful purchase feel effortless and enjoyable.The Lexus Approved programme itself has been excellent, but it was Roger’s customer service that truly made the difference. Even though I live in New Milton and there isn’t a Group 1 Lexus dealership anywhere near me, I can honestly say that when it’s time for my next Lexus, I would happily travel the distance to buy from Group 1 Lexus Derby again simply because of the service Roger has provided.The car itself is absolutely fantastic. We’re completely in love with it, and it’s already become part of our family.A huge thank you as well to Roger’s manager and everyone involved behind the scenes for supporting us throughout the purchase. If this is the standard of customer care at Group 1 Lexus, you’ve certainly earned a customer for life.Thank you again, Roger. It has been an absolute pleasure dealing with you, and I’ll be recommending you and Group 1 Lexus Derby to anyone looking to buy a Lexus.

Friendly professional staff. Non-pushy when it comes to sales. Jordan was particularly helpful.

Lexus Derby. excellent customer service, from telephone liasing with the superb Connor Young to subsequent visit to the Dealership. His kindness, patience and knowledge helped enormously in my purchase . I do not hesitate in recommending Connor and Lexus Derby.

Fantastic team, always friendly, no hard sales, plenty of options. Would definitely go back for next car

Couldn't have wished for better. Thoroughly professional and courteous at every step.

excellent service from arriving at the showroom to leaving with my car fully working 10/10.