Lexus Leicester

So basically purchased a car less than 12 months ago. Happy with the car salesman was more than helpful couldn't do enough. Bought in on the service plan as it made sence and had the ceramic coating as he said it protected me against stone chips light scratch and the weather, and had a 5 year protection. If anything was to go wrong it would be sorted. So saying I was the 1st owner out of the Lexus family though i was getting a nice clean car or if there was work carried out it would be carried out to the highest standards. Turns out the car has had some kind of accident or previous paintwork done to it and a very low standard. And just flaking off the bumper and wing. So approached Lexus Leicester about the problem got pass from pillar to post for a while had a email from Malcolm to drop it off. Turn up after travelling an hour to get there only to find out there was never an appointment in the 1st place had it rebooked again properly. Took it back done the bumper left the wing. Said I can pay a discounted price to get the wing done i reluctantly agreed to get the work done and pay 3+ weeks now no communication from Malcon apparently his emails plays up because this isn't the 1st time in fact this has happened 3 time now.?? I was travelling miles out of loyalty to give them my business turns out it counts for nothing. So no not recommending Lexus Leicester at the start to take my money yes , after service shocking. Not going to bother with them again rather pay full price And be treated a valued customer elsewhere. It's one thing to spend so much money on a car you like to find out it has a hidden past, then another when you get ignored and have to pay to get it put right.

I feel bad giving this - I only wish I’d bought in my first visit to save me hassle…. I visited again (2nd visit) on Monday ready to buy the car he said was on offer for September (Pete I think he said his name was) but the lady on front desk said he’s not available immediately …. It sounds sceptical to say the least - I know he’s works most days - maybe he was busy ….. well my fears were allayed…. First words out of the other salesperson’s mouth…. You got to take it by Wednesday or no deal……. - I challenged that - and that’s the comments that’s come from their manager….. what sort of an outfit does this? - I thought Lexus was luxury…. Not lazy and just after your money for sales targets Wow is all I’m saying……. The first visit made me feel like I was wanted and cared about - the second was…. Pure Arthur Daley car sales to say the least…… I feel bad giving Pete a bad score - shame I couldn’t get him as my supplier on the day - and I ended up ringing Coventry Lexus instead and got my new NX Takumi for the same as what Leicester could do - and I pick it up next week 🙏 - shame I had to drive for an extra 90 minutes more for the same car - what are you doing Leicester - you all sell the same 🤯 I will come back for servicing as your round the corner from me - but buying from you guys - that’s a big ask for the future….

Great service lovely show room. Very impressed that my warranty covered the repair to the fuel Injector on my 6 year old UX Zaban on the service desk was great she greeted me and kept me informed re. the progress with the car and Cheryl was very friendly and made me an excellent coffee I made the right choice when I bought my Lexus.

Would highly reccomended this dealership, wonderful deal on my new car. Very friendly and helpful staff.

My recent experience with Lexus Leicester was outstanding from start to finish. Natasha Ray provided absolutely exceptional service and went above and beyond at every stage of the process. She was professional, knowledgeable, responsive, and genuinely committed to ensuring everything went smoothly. What impressed me most was the level of customer care. Natasha took the time to answer every question, kept me informed throughout, and made the entire experience enjoyable and stress-free. Nothing was ever too much trouble, and her attention to detail was second to none. Lexus truly sets itself apart from other dealerships. The professionalism, customer focus, and overall buying experience are on a completely different level. It's clear that customer satisfaction is a genuine priority, and that reflects incredibly well on both Natasha and the wider Lexus Leicester team. I couldn't be happier with my experience and would have no hesitation in recommending Lexus Leicester to friends and family. A well-deserved 10/10 for Natasha and the team. I will certainly look to return to Lexus for future vehicles.

Excellent assistance received in quickly finding an LBX that met my spec requirements after my initial enquiry. Also pleased with the price offered for my current car as part exchange.

Purchases of auto products of any sizes is no small decision and requires honest professional advice, guidance and support for informed decision making and best customer experience and outcomes. I experienced all of these qualities and services (and more) from the Lexus Leicester team (right from the Front Desk up to management levels) during a recent purchase at the Lexus Leicester Offices from the moment I nervously walked in through the doors. From the bright and welcoming smile of the Front Desk ladies with their ever courteous and hospitable disposition - an ever ready cold or hot drink on offer, to the plush seating areas with luxurious furniture and furnishings that make you feel like a millionaire! I must specifically mention the intentional. individualised and tailored input (which was executed with precision and keen attention to detail) of Peter Bailey who was my direct liaison and rep during the entire process. Peter had a very infectious, bubbly, welcoming and joyful disposition with an ever witty joke during every contact, virtual or face to face. Peter was very knowledgeable and patient went incredibly above and beyond and ensured I got the best products suitable for my needs and well within my means. Peter's exceptional levels of professionalism and duty of care equally ensured I was well informed to make positive financial choices and decisions by patiently explaining each document, process and step, including giving me time to review documents without undue pressure whatsoever. Equally important, Peter's aftercare check ins and support has been second to none with reassurance to always check-in if i ever needed support anytime. Needless to say, I walked out a very happy and satisfied customer and owner of glorious and majestic Lexus LBX Premium Plus and would strongly recommend Peter's for the Employee of the Year Award! And Lexus Leicester needs a special mention and recognition of their execptional levels hospitality and professionalism at their Annual General Meeting always

Had a great time picking up my first car. The process was smooth and we were well looked after. Thanks Marcin & team!

Not good yet again, very poor