Dropped into the showroom to view a used vehicle and was greeted by Natasha. She was very knowledgeable, helpful and friendly and went above and beyond to assist. Unfortunately the car we looked at wasn't the right model for us, but would happliy buy a vehicle from her and would encourage anyone thinking to view a car at this Lexus showroom to make an appointment with her before visiting to ensure she is available has enough time for you.

Easy to book, friendly and helpful staff. Car was completed in time stated and washed. A lovely girl named Robyn also gave me a lift into town so I didn’t have to sit in showroom for the whole time.

The whole experience was delightful, the staff professional, friendly and knowledgeable. A loan car was provided for a very small cost so very convenient. To make it even better the car was cleaned inside and out to high standard.

A delightful experience from booking the appointment to conclusion with a debrief with extra questions and advice given by Jonathan over future oil changes. At all times your staff were friendly and respectful.

Nice job. When Leicester Lexus group 1 done to fix my problems after all am very happy and so satisfied. Well done 5 star Not bad at all. Please keep up the good work. U are providing too all buyer

i have recently bought two Lexus vehicles, both from Group 1 franchises (Derby [an LBX] and Leicester [RX]). the difference in service was "chalk and cheese".
when buying the LBX, the service, communications and level of detailed preparation and support was superb (i'll offer concrete examples later). as a consequence of buying from Lexus Derby, i also considered purchasing the RX. having checked available vehicles, it transpired that Leicester was advertising the model and level of specification that i was seeking.
Having called to enquire, the business manager claimed to have taken down my particulars, committing to have a salesperson call. i took a call from Liam, who confirmed the vehicle would be available and arranged for me to visit to test drive and if happy acquire. i raised the issue of age and mileage (the car was a 3-month old demonstrator, advertised with 10miles on the clock). he then told me that the car had in fact 6100 miles on the clock. i raised the price issue and was told that it was priced "assuming" it must be more than 10. i recommended that the on line advertisement must be changed as it breached trading standards. he said this would happen (it didn't for at least 3 days). on route to Lexus Lericester, i took a call from yet anoth sales person asking if i was visiting as he had only a note saying i might be attending to see the car. i confirmed i was on route. i arrived to be met be a 4th salesperson and had to share for a 4th time, the whole story, the trade in model i had only to be told that the car i was supposed to test drive was not on site. Having shown my strong disappointment at the sheer lack of professionalism and poor communication from his colleagues over this model, he (Jake Smith) at least shared a serious and acceptable apology and showed my two alternative vehicles, one which i eventually chose to purchase.
we made all the necessary arrangements for handover. i visited the site having arranged insurance, transferred in advance all the funds and arrived to effect the handover.
the car was not fully valeted or prepared, was offered with an empty battery and another profuse apology. i should add that the completion of the deal was interrupted several times by other disgruntled customers so it took two hours to complete. I should note that another customer told me the sales team were dreadful but the service OK. Had Jake not been so patient and professional i would have walked away. His professionalism should be noted!
et me contrast this with our experience at the other Group 1 franchise - Derby. on arrival to collect the car, it was presented in immacualte condition, properly valeted and covered by a dust sheet in the delivery bay. the salesperson (Jordan) walked my weife through all the controls, ensured it was properly fueled and requested a photograph of my wife with the car. we also received follow up calls to make sure she had become familiar/comfortable with the model. we chose to accept the service package.
Please note that i have since arranged my 3 year service plan direct with Lexus Derby. i am confident that they at least will provide a professional service and good communications. i would especially compliment Business Manager Dan and the salespersons Jordan and Will. in the latter case, it was Will that arranged for me to test drive the RX at Derby and answered all my queries and concerns before i approached Leicester.
the difference in professional care and communications between Derby and Leicester is so stark that i will also share my review directly with Lexus UK. as a recent retiree from a 50year career in chemicals and including business leadership and CEO roles in the UK and Europe, and now a non-executive director with a number of partners, i know and recognise the importance of strong customer service and the value of good feedback. i hope you are able to confirm that you will act to improve the Leicester franchise, and share my pleasure of the service i received at Lexus Derby
tel 07714 095837
email paul5smiths@btinternet.com

All good.

Good company