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This checkup on the car as always carried out professionally and on time.
Many thanks to all the staff involved.
Regards
Terence Wilkins
I am writing to make a formal complaint regarding the ongoing unresolved issue with my vehicle, which is still covered under warranty.
I brought my car to Lexus Nottingham to have a rattling noise from both front door cards inspected and repaired. Unfortunately, despite the visit, the problem has not been resolved and the rattling noise is still present.
Since then, I have made several attempts to contact the sales executive regarding this issue, but I have not received any response. I find the lack of communication and the failure to resolve a warranty-related concern very disappointing.
As my vehicle remains under warranty, I expect this issue to be addressed promptly and professionally. I would appreciate it if you could arrange for my vehicle to be inspected again and ensure that the fault is properly diagnosed and repaired. I also request a response explaining why my previous communications have gone unanswered.
Please treat this as a formal complaint. I would appreciate a response within 7 working days with details of how you intend to resolve this matter.
I look forward to your prompt reply and a satisfactory resolution.
Yours sincerely,
Jinu cyriac
New and used car sales, servicing and MOTs
Welcome to Lexus Liverpool located on 60-70 Rimrose Road, Bootle L20 4TX.
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Lexus test-drive, book a Lexus service or MOT, value your current Lexus or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell your current Lexus to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Lexus at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Lexus Liverpool offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Lexus Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Lexus, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Lexus cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.