Read our Reviews
7 Jul 2026
Initial thoughts of this lexus dealership were great dealt with Robbie who was really good and responsive to our questions. The car was prepared in a week for collection. Upon collection there was a bit of damage that was agreed we would get fixed and be reimbursed. Unfortunately the day after collection more issues have come to light. Most of the time phone call are not returned. The person dealing with the issues is constantly with customers when we ask to speak to her. Its now 9 days and still waiting for the work to be booked in. Shame really as first impressions were good. Just beware as if you find a problem they wont rush to help.
7 Jul 2026
Hi Dear Customer Services,
I am writing to make a formal complaint regarding the ongoing unresolved issue with my vehicle, which is still covered under warranty.
I brought my car to Lexus Nottingham to have a rattling noise from both front door cards inspected and repaired. Unfortunately, despite the visit, the problem has not been resolved and the rattling noise is still present.
Since then, I have made several attempts to contact the sales executive regarding this issue, but I have not received any response. I find the lack of communication and the failure to resolve a warranty-related concern very disappointing.
As my vehicle remains under warranty, I expect this issue to be addressed promptly and professionally. I would appreciate it if you could arrange for my vehicle to be inspected again and ensure that the fault is properly diagnosed and repaired. I also request a response explaining why my previous communications have gone unanswered.
Please treat this as a formal complaint. I would appreciate a response within 7 working days with details of how you intend to resolve this matter.
I look forward to your prompt reply and a satisfactory resolution.
Yours sincerely,
Jinu cyriac
I am writing to make a formal complaint regarding the ongoing unresolved issue with my vehicle, which is still covered under warranty.
I brought my car to Lexus Nottingham to have a rattling noise from both front door cards inspected and repaired. Unfortunately, despite the visit, the problem has not been resolved and the rattling noise is still present.
Since then, I have made several attempts to contact the sales executive regarding this issue, but I have not received any response. I find the lack of communication and the failure to resolve a warranty-related concern very disappointing.
As my vehicle remains under warranty, I expect this issue to be addressed promptly and professionally. I would appreciate it if you could arrange for my vehicle to be inspected again and ensure that the fault is properly diagnosed and repaired. I also request a response explaining why my previous communications have gone unanswered.
Please treat this as a formal complaint. I would appreciate a response within 7 working days with details of how you intend to resolve this matter.
I look forward to your prompt reply and a satisfactory resolution.
Yours sincerely,
Jinu cyriac
3 Jul 2026
Car was in for MOT. I got the health check video very quickly. The young man on the service desk did very well. He was very polite and calm, professional. He did really well as I understand he's only been working at Nottingham Lexus for 3 weeks. All in all excellent service as always.
3 Jul 2026
Paul was excellent he managed to give me all the information and provided everything related to the issue of my car arranged appointments and helped me fix the AC in my car. Very professional and very friendly answered all my questions.
30 Jun 2026
Contacted Lexus Nottingham on auto trader 3 days ago sent reminders but still not received a pcp quote totally ignorant and very unprofessional dealership would avoid at all costs!
29 Jun 2026
Paul met us at reception both at time of key drop off as well as when we collected our car. He explained well, and rectified certain details within the report and showed overall great efficiency and his experience in his work. We were made very comfortable throughout and confident with the service that has been undertaken.
29 Jun 2026
Nobody seemed to want to help me until I found a man who actually arranged things
29 Jun 2026
Paul was Very polite, he explained everything and kept in touch regarding the service and pick up time. Very helpful and good hospitality
New and used car sales, servicing and MOTs
Welcome to Lexus Nottingham located on 406 Derby Road, Nottingham in Nottinghamshire
Our team are expertly trained and on-hand to help with all your Sales and Aftersales requirements, so contact us today or use our online tools to book a Lexus test-drive, book a Lexus service or MOT, value your current Lexus or create a personalised quote with our competitive finance. You can also reserve a new or used car from just £199, buy online and have it delivered to your doorstep.
You can just sell your current Lexus to us, even if you don't buy another one. Simply grab an instant online valuation and arrange to drop it in to us at a time to suit you.
It's that simple In just 4 easy steps you can sell your Lexus at a competitive price:
- Online valuation
- Contact details
- Drop-off
- Secure payment
Lexus Nottingham offer both servicing and MOTs with expert technicians using advanced diagnostic systems and equipment. Servicing your car with us includes many other benefits:
- Genuine Lexus Parts covered with a minimum 1 year warranty
- A courtesy car, collection and delivery service, or lift, subject to availability
- A while-you-wait MOT or service, with free Wi-Fi, and complimentary refreshments
- Free comprehensive vehicle health check examining: tyres, brakes, lights and fluid levels
- Personalised video of your vehicle inspection from your technician
- 0% APR finance and spread the cost of repairs with our service plans
Trusted by customers for many years
We're committed to giving our customers more
Whether you are looking for a brand new or approved used Lexus, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind.
Browse hundreds of new and used Lexus cars available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service.
Discover more reasons to choose Group 1 below.