Group 1 Toyota Derby

Fast and efficient with very friendly service.

Faultless service, kept well informed and vehicle returned clean and tidy

Keith was I'm very professional Guy who was very informative nothing was too much trouble would recommend to friends and family and we're definitely go back to buy another car!

Sold me a car in a month. Then took a year, ten chased contacts and a complaint to Toyota GB to put right what went wrong with it. I bought a Toyota Aygo from Group 1 Toyota Derby in August 2025. No single thing below is unforgivable on its own. It is the pattern, and the sheer effort it took to be heard, that other buyers should see. THE DELIVERY Deposit paid 24 August 2025, delivery confirmed for 28 August before 12pm. The car arrived on 25 September. Four weeks late, waiting on a part, and every update came because I chased for it. On the day I was told 1pm, then the driver rang to say 3:30pm. I called the dealership to check and nobody picked up. There was no handover and no walkthrough. The driver took photographs, had me sign two forms, and left. He then mentioned the tyre pressure warning light had come on during the journey. He had contacted the dealership about it, nobody there could tell him how to reset it, so he found the answer on YouTube himself. They knew that light was on before the car reached me. They did not tell me. I only found out because I rang to complain about the delay and pushed for an explanation. The car also came with no owner's manual, a MyToyota app that would not connect, and nothing about the 12 months of breakdown cover I was promised at the sale. While all of that was still unresolved, their admin team sent me five requests in six days to e-sign more paperwork. THE OFFER, AND WHAT IT TOOK TO CLAIM IT Credit where it is due: two senior managers apologised properly and put a goodwill package in writing on 25 September 2025, including two annual services at my local Toyota at their expense. I accepted. Both of those managers then left the company. A year later, with the service due, claiming that written offer took this: 15 July: service enquiry through their website. Automated reply only. 17 July: formal complaint through their website. Automated reply only. Mid-July: one of their team rang me, heard the whole story, said he would pass it on. Nothing came back. 23 July: email to the Centre Principal. No reply. 27 July: phone call. Their receptionist was the first person there to actually help me. 31 July: email with them copied in. No reply. 4 August: I was told the Centre Principal had never received any of my emails, because the address I had been given for him was wrong. I resent everything and asked for confirmation by 7 August. No reply. 10 August: I gave up on them and complained to Toyota GB instead. 14 August: Toyota GB agreed to chase them and advised me to escalate to head office. 19 August: my local dealer was emailing a manager who had left months earlier. I had to be the one to tell him. 20 August: one sentence finally arrived confirming they would pay. Eight days before my deadline. Five weeks. Ten separate attempts. To make a company honour something it had put in writing itself. THE PART THAT STILL BOTHERS ME The Centre Principal never replied to me once. Four emails and repeated phone calls across five weeks, and the only thing I ever received from him was an out of office. Another manager's mailbox had been full since July, so those emails simply bounced back. WOULD I BUY HERE AGAIN? NO. They are excellent at selling you a car. When something goes wrong, they will apologise beautifully, promise compensation in writing, and then leave you to chase it alone for a year. Buying a car should not require a case file, a complaint to the manufacturer and the threat of the Motor Ombudsman. Harry Feeney Toyota in Blackpool, who actually carried out the service, were helpful and straightforward throughout and deserve none of this.

I had an outstanding experience purchasing my vehicle. The staff are really friendly and professional and made the entire process smooth and stress free. A special shoutout to Melissa and Kimberley they were knowledgeable, patient and truly fantastic. The pricing was transparent and the process straightforward. I couldn’t be happier. I highly recommend Toyota Derby.

What to say about my experience at Toyota Derby. Prior to taking my vehicle into Group 1 Toyota Derby. I attempted to get an air con re-gas undertaken at Kwik Fit, just a few days earlier. Kwik fit advised that there were unable to complete the work because there was a leak evident on the system. So I booked the vehicle in at Toyota Derby to locate the leak and repair before re-gassing. Toyota Derby booked me in for 10am and eventually looked at the my vehicle at around 3.30pm. (Something about double booking on the light commercial vehicle ramp ). After about 1 hour they advised that there was no leak found and so re-gassed charging £280 for the privilege. Less than 1 month later air con stopped working again. This time I took the vehicle to a local specialist who found the leak in less than 30 seconds and charged me £35. It’s hard to imagine that this leak is anything other than the same one that Kwik fit picked up on and the technicians test at Group 1 Derby, failed to find. Attempted to get redress through Toyota customer services. They were not interested. Claiming that they’re confident that the diagnostic was completed correctly. and therefore without me providing evidence to the contrary, the leak must have occurred in the month after they completed their test. I thought that taking my vehicle into a main dealer for a follow up diagnostic was the right thing to do. Clearly I was wrong. And I will never return to Group 1 Toyota Derby again. Additionally, I am not able to recommend their services based on my experience

Wonderful service team, fast and easy

Thank you so much for your help sorting the car quickly and efficiently despite me turning up without booking