Phil handed over my car today very professional he explained everything to me in great detail . Good customer service,

Was booked in for a 1 hour first car service.
Upon arrival was immediately seen and was advised I would be contacted when car was ready.
Was contacted within the hour and provided with the relevant documentation following the service.
Very satisfactory.

I booked my car for an MOT and Service, on arrival the parking was a nightmare and couldnt find a place to park (but thats just how it is unfortunately depending the day and time), whilst the car was booked for those services I ticked the option for the car to be washed/cleaned (which I know is a complimentary outter wash), when I picked up the car - the car was absolutely filthy and had to take it to a car wash to get it washed, in the previous week I washed the car so it was clean but with the weather being so wet throughout, dried water particles remained on the car which is why I ticked the complimentary wash. This is quite dissappointing to pickup your car and it ends up being worse than what you brought it in like in the first place. £35 down afterwards to clean the car.

I booked my car for an MOT and Service, on arrival the parking was a nightmare and couldnt find a place to park (but thats just how it is unfortunately depending the day and time), whilst the car was booked for those services I ticked the option for the car to be washed/cleaned (which I know is a complimentary outter wash), when I picked up the car - the car was absolutely filthy and had to take it to a car wash to get it washed, in the previous week I washed the car so it was clean but with the weather being so wet throughout, dried water particles remained on the car which is why I ticked the complimentary wash. This is quite dissappointing to pickup your car and it ends up being worse than what you brought it in like in the first place. £35 down afterwards to clean the car.

Service done quickly and efficiently But
Car not washed as promised
no video as promised
undermines confidence in other work being done properly

I recently bought a car from Group 1 Toyota Guildford. Troy was very helpful over the phone, and Philip was great with the handover. Told me everything I needed to know and advised me on extra bits and bobs.

Purchased a used Aygo for my daughter as her first car. I was specifically looking for a 1 owner car with full Toyota history. They do show up on the private and independent dealer market but involves a long wait and constant searching. So I went the main dealer route which means paying extra but then you have the assurance of an inspected car with warranty which would be prepared well (so you would assume!). It is that that part that I was disappointed with. It was a 1 owner car with full history but the dealer made no effort in preparation prior to handing over vehicle. Very dirty engine bay, all 4 car wheel arches and shocks caked in dirt. As soon as you open doors there is dirt caked along the hinges and shut lines. Once I had the car home, I put it on my lift (I am an engineer), I find the both side drop links badly deteriorated, RHS track rod end boot was leaking grease and both lower control arm rear bushes cracked. The rear wiper blade was non existent. Tear in the door seal. I have photographs for all of this. It was only a very short matter of time before they would fail. The warranty would be useless as these would be classed as wear and tear components. All my expectation is that if buying from a main dealer, you should get a well prepared car (at least washed properly) and any known wear and tear components inspected and replaced so the new owner doesn't get hit with bills within the year. How can you sell a car with torn bushes and leaking boots and not existent wiper blades. What prep and inspection did it actually go through? What am I paying the extra for? Next time, I think I'll just go for a cheaper car privately or from an independent dealer and take the time and effort of inspecting it myself, rather than calling a main dealer and putting down a deposit on the phone with full trust. They even convinced me to pay for the car in full before collection saying it takes them a while to check if payment has arrived if I do it upon arrival and then it will waste time with everyone waiting around. I think we are in an age where instant payments can be checked errm...instantly.

Opted to wait
Told 2 hours and that's what it was
Explanation re bill no problems And car cleaned

good pickup and all service and MOT done as expected with now a clean car !!

Collected car mats nothing else to say, they were there when I wanted t collect them.