Group 1 Volkswagen Chelmsford

 

3.2 /5
3.2/5
408 reviews

 

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Chelmsford

Customer satisfaction:

Throughout the process we’ll keep you updated throughout the repair and provide a thorough handover to explain the work we have carried out. Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.


Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, also please check your spam/junk folder just in case it’s in there


Repair Guarantee: 


For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved, current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time – this includes the Paint & Materials that have been tested at length for quality including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paint, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.
All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only Mmanufacturer genuine parts are used. 
The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed

Read our reviews

Google
1.0/5
18 Aug 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
2023 ID Buzz. Appalling service, poor product knowledge, shoddy workmanship, incompetent back office systems, outrageous pricing and non existent customer care.
Google
1.0/5
24 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Cancelled my MOT appointment (booked 6 weeks in advance) with one working day’s notice with no offer of another slot, leaving me scrambling to find another garage that could do it with such short notice. Very disappointing…
Google
5.0/5
15 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Survey
5.0/5
15 Jul 2026
Survey - Group 1 Volkswagen Van Centre Chelmsford
Excellent service; the staff are pleasant, offer advice, and provide clear explanations.
Google
5.0/5
8 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Excellent service from Volkswagen Chelmsford. The whole team was professional, friendly and genuinely helpful. They took the time to answer my questions, checked my vehicle’s recall history and explained everything clearly without making me feel rushed. I’m not 100% certain, but I believe the advisor who helped me her name was Ella Phillipou. If it was Ella, I would especially like to thank her. She was extremely polite and even walked me to my car in the parking area after everything was finished. In all the years I’ve been visiting Volkswagen dealerships, I’ve never had anyone do that before. It was a small gesture, but it made a great impression and showed a real commitment to customer service. Thank you to everyone at Volkswagen Chelmsford for such a positive experience.
Survey
5.0/5
3 Jul 2026
Survey - Group 1 Volkswagen Van Centre Chelmsford
The Rep whom was on the commercial desk was really helpful and nice person.
Google
5.0/5
30 Jun 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Really nice place and people
Google
1.0/5
25 Jun 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Shit!!! Paid for a service - no oil in car on collection. Booked in for work underwaranty, got a call to say work was complete, went to pick car up nothing was done. Was told they changed 2x nox sensors, they only changed 1 then had to rebook for the other as EML light came straight back up not even having done 5 miles, sales team have no clue what's going on, Mechanics actually dont do any work just say they do and will charge you for it The sound of a faulty squeaky tensioner apparently comes like that from factory new. They are not helpful in the slightest, had to book multiple days of work for nothing to be resolved.... avoid avoid avoid
Survey
1.0/5
1 Jun 2026
Survey - Group 1 Volkswagen Van Centre Chelmsford
Appalling customer service. Please remove from any further correspondence
Survey
1.0/5
31 May 2026
Survey - Group 1 Volkswagen Van Centre Chelmsford
My brand new campervan was booked in by VW Assist for spurious alarms on the dashboard. After 2 days, VW Chelmsford carried out basic diagnostics before telling me that they would not do any work without the VW Approved campervan conversion company removing the seat. This was done 4 days later and every time I managed to get through on the phone, I was told it was assigned to a technician however, this dragged on for a further 2 weeks. In the end engineers from the conversion company flew from Ireland and managed to resolve the issues and then delivered the van back to me. Throughout the 3 weeks I received no communication from VW Chelmsford, It was almost impossible to get through to the service department on the phone and when I left messages nobody ever returned my call. The VW Approved campervan conversion company also had the same communication issues which is why they eventually took the step of flying over and turning up unannounced. Shockingly poor level of customer service from VW Chelmsford.

 

New and used van sales, servicing and MOTs



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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen Commercial Vehicle, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen vans available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used vans also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.