Group 1 Volkswagen Chelmsford

 

3.3 /5
3.3/5
397 reviews

 

Group 1's network of paint and body centres

Our aim is to deliver a 1st class service and a quality repair for your car ensuring it retains its original appearance and balance of manufacturers warranty. Our friendly and well trained staff are here to help guide you through the sometimes difficult task of arranging repairs to your vehicle by liaising with the Insurance company on your behalf and ensuring only the best method of repair is done.

  • We are fully approved by Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT, Škoda and Volkswagen Commercial
  • Your vehicle will be repaired to the highest manufacturer standards by trained technicians, using genuine Mercedes-Benz, Volkswagen, Audi, Jaguar Land Rover, SEAT and Škoda parts and repaired using the manufacturer methods. To show this you will be provided with a Guarantee.
  • We can arrange loan cars in addition to local collection and delivery
  • 24 hour recovery service and estimates while you wait
  • Price Match Guarantee

Chelmsford

Customer satisfaction:

Throughout the repair process we’ll keep you updated and provide a thorough handover to explain the work we have carried out.

Upon completion, you will also get an opportunity to tell us how you think we did via a customer experience survey.

Your opinion is really important to us and we would love to hear your thoughts on our service. Your selected bodyshop will send a short customer survey invitation to you by email and we would be most grateful if you would complete this for us. You should receive the invitation a few days after your vehicle is returned to you so please watch out for it in your email inbox, if you can't find it please check your spam/junk folder.

Repair Guarantee:

For every repair we do, each customer is given a Repair Authenticity Guarantee which states that approved current repair methods and techniques were used to replace any parts to the right standard. Our technicians are qualified and assessed on a regular basis to ensure we meet the brands standards. These repair methods are updated throughout their lifetime and the right approved tools & equipment are used to ensure the right repair, first time. This includes the paint and materials that have been tested, at length, for quality, including anti-corrosion properties.

We have a 3-year Repair Authenticity Guarantee which is our promise that we have utilised genuine parts and paints, trained bodyshop technicians and approved specific repair methods. When you collect your vehicle we will give you an Authenticity Guarantee Certificate.

All of our repairs are carried out to exacting standards in line with manufacturer factory repair methods, using manufacturer trained technicians and only manufacturer genuine parts are used.

The repairs to your vehicle are backed by the Repair Authenticity Guarantee to give you peace of mind that your car was repaired the dealer standards. Your Repair Authenticity Guarantee will be sent to you by email soon after the repairs are completed, if you can't find it please check your spam/junk folder or contact us.

 

Read our reviews

Google
1.0/5
5 Nov 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
The aftersales is terrible. I have had lost so much time with continuous issues with my Amarok over the last 18 months it’s not even funny.They never fix issues on the first or second visit and the communication is terrible. I have been left waiting months for parts to fix ongoing issues and I have had to chase every time for updates. No care is given of the inconvenience to me and my business when I have to keep bringing it back. It’s always returned dirty and the last time I drove away from a service the add blue light came on! I even put a complaint into head office and never got a response so what help do we have! I cannot wait to never have to go back here again.
Google
5.0/5
21 Oct 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Charlie was incredibly professional from the first point of contact. No high pressure sales, just a clear passion and phenomenal knowledge of the Volkswagen range. He patiently ran through all the details we needed to know about and sold us two brand new ID Buzz GTX's that we are thrilled with and his after sales care has been second to none. We travelled 50 miles from Suffolk as we felt that he served us better than anyone else we had been in contact with!
Google
5.0/5
12 Oct 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
As always lovely staff, helpful and friendly.
Google
1.0/5
18 Aug 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
2023 ID Buzz. Appalling service, poor product knowledge, shoddy workmanship, incompetent back office systems, outrageous pricing and non existent customer care.
Google
1.0/5
24 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Cancelled my MOT appointment (booked 6 weeks in advance) with one working day’s notice with no offer of another slot, leaving me scrambling to find another garage that could do it with such short notice. Very disappointing…
Google
5.0/5
15 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Google
5.0/5
8 Jul 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Excellent service from Volkswagen Chelmsford. The whole team was professional, friendly and genuinely helpful. They took the time to answer my questions, checked my vehicle’s recall history and explained everything clearly without making me feel rushed. I’m not 100% certain, but I believe the advisor who helped me her name was Ella Phillipou. If it was Ella, I would especially like to thank her. She was extremely polite and even walked me to my car in the parking area after everything was finished. In all the years I’ve been visiting Volkswagen dealerships, I’ve never had anyone do that before. It was a small gesture, but it made a great impression and showed a real commitment to customer service. Thank you to everyone at Volkswagen Chelmsford for such a positive experience.
Google
5.0/5
30 Jun 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Really nice place and people
Google
1.0/5
25 Jun 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Shit!!! Paid for a service - no oil in car on collection. Booked in for work underwaranty, got a call to say work was complete, went to pick car up nothing was done. Was told they changed 2x nox sensors, they only changed 1 then had to rebook for the other as EML light came straight back up not even having done 5 miles, sales team have no clue what's going on, Mechanics actually dont do any work just say they do and will charge you for it The sound of a faulty squeaky tensioner apparently comes like that from factory new. They are not helpful in the slightest, had to book multiple days of work for nothing to be resolved.... avoid avoid avoid
Google
1.0/5
19 May 2026
Google - Group 1 Volkswagen Van Centre Chelmsford
Shortcuts taken! Service for DSG auto gearbox - they replaced oil on my DSG gearbox without changing the 9 year old filter even though it was confirmed over phone and I also left in comments when booking in. When collecting my van It was covered in bird droppings and now official complaint has been filed I have just been ignored. £293 down the drain SAVE YOUR MONEY USE A INDEPENDENT GARAGE OR AVOID THIS CHELMSFORD BRANCH AT ALL COSTS!!!!

 

New and used van sales, servicing and MOTs



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Trusted by customers for many years

We're committed to giving our customers more


Whether you are looking for a brand new or approved used Volkswagen Commercial Vehicle, a service, repair, or MOT, we are committed to giving you more of everything; more choice, more value, and more peace of mind. 

Browse hundreds of new and used Volkswagen vans available in-store. Or browse online and benefit from total convenience with our home delivery or click and collect service. Our Group 1 used vans also come with a minimum of 12 months warranty (excluding bravoauto) and breakdown assistance (excluding bravoauto), at least a 9 month MOT and our multipoint check.