My experience at Think Ford Basingstoke could have been better because I paid £399 for the AutoShine product based on the demonstration of the sales person the week before. When I picked up the cal, a week later, the car was dirty with small marks of mud and had to be sent to service for a clean. In addition, it was clear (to the sales person) that your service department didn’t apply the AutoShine in the car and the car had to go back to the service people, for the second time, to spray the interior and exterior. Please note that the only positive note is Rowan, the sales person who seems to be genuine. Unfortunately, we didn’t receive a curtesy call from anyone post purchase which I think is a good after-sell practice.