Group 1 Land Rover Watford

The staff were friendly & attentive from the moment we parked up for our car service. The car valet, receptionist & service desk staff were all so welcoming & explained everything at each stage. We waited while catching up on work, e-mails etc. sipping on freshly brewed coffee with a treat or two.The areas were well continually clean & well maintained. The car was returned clean - the only area they missed was the boot but that was the only negative comment. Great experience!

I had my 42,000-mile full service on 4 November 2026, during which two issues were identified: a bulge on one of the tyres, which is an MOT failure, and a centre console freezing issue that I had previously reported. I decided not to have the MOT done at the dealership and took the car back. The service advisor assured me that he would arrange an appointment for the centre console replacement, but I have not heard anything from him since. On Saturday, I took my car to a private MOT centre, where it failed the MOT because the driver's side mirror indicator repeater LED was not working. Surprisingly, this issue had not been identified during the full-service inspection just a few days earlier. I contacted Roadside Assistance, and they advised me to take the car to the dealership. However, when I called, the earliest appointment they could offer was 10 December, more than a month away. Since my car had failed its MOT, I was unable to continue driving it. I therefore visited the dealership in person, explained the urgency of the situation, and questioned why this fault had not been identified during the service inspection. Instead of acknowledging my concern, the staff argued that the fault might have developed after the service. I explained that I was even willing to pay for the replacement part and repair, and all I needed was an urgent appointment to get the issue fixed. Unfortunately, they were unwilling to accommodate me before 10 December, leaving me in an extremely difficult situation. Despite having a warranty and having just completed a full service at the dealership, I am now left with a car I cannot drive and no practical support from the service team. I am currently contacting private garages to see whether I can get the issue resolved sooner. This has been a very disappointing customer service experience. What frustrates me most is not just the fault itself, but the complete lack of understanding, flexibility, and willingness to help a customer facing an urgent situation. I would have expected much better support, especially from an authorised dealership where I have entrusted my vehicle for servicing and warranty-related issues.

Watford is not my local dealership and yet the service that I received was second to none. I dealt with Hanish, Didi and Lee for finance and handover - all were absolutely fantastic. I would like to make special mention of Lees attention to detail and exceptional customer service. He was picking up additional work to get me into my car and yet, he did so with a smile and nothing was too much trouble. An absolute professional, who was friendly and ensured my vehicle pick up was easy amd and an overall pleasure. Thankyou! Clare

A great experience. I bought a vehicle as a result of the customer service I received from Ru.

Lee Colgan was fantastic, no pressure, very knowledgeable, a great experience - thank you for my beautiful Land Rover Discovery

Terrible service. Avoid, there are other Land Rover garage.