New & Used Volkswagen Dealer in Kent & Essex

The staff at Beadles Volkswagen Chelmsford were good because they were very friendly. They took the time to understand my situation and attempted to get the best for me. The handover was quick, easy and the sales rep gave an informative yet concise overview of the vehicle which made life easy. Overall, happy with the experience.

Beadles Volkswagen Colchester were great because they handled the purchase well during what was a difficult time.e with the start of the covid-19 pandemic. However my one criticism was that I did not recieve answers to some of my questions after I ordered my vehicle and had to make contact with the branch manager to get a response. Otherwise it was a smooth purchase.

I had a great experience at Beadles Volkswagen Sevenoaks because of the friendly staff and great service. The sales executive (Alex) was extremely knowledgeable of each product and found me the perfect car within minutes. Would 100% recommend this dealership!

My experience at Beadles VW was a mixture of good and some what frustrating. Started off great, with a test drive and lots of information about the vehicle and finance options. Naturally I'm expecting the best deal but other than the first one I was offered, nothing else was on the table. They simply offered me the maximum I said I could afford. At first, I was not even offered the settlement figure on my part exchange (even though my car was worth much more) After a few days I was given the settlement figure for my part exchange but that was all. Up to this point communication was good. After putting down a deposit to reserve the car is where my frustration began. The Sales Executive was very helpful but then become very difficult to get hold of. Almost 3/4 days it was impossible to get a reply to an email, a call back on time or any questions answered. It's only because I've been through this process a few times with Ford I had an idea what the process was. On 2 occasions I had my queries and concerns answered by different people. The last of which (the finance the documents I needed sending) were sent by someone else. This person actually gave me the most information, and done the most for me in one 10 minute phone call than anyone else did until the day we collected the car. I think the sales executives are great but in our experience the communication when you are not sitting in front of them is not very good. For example. I was told I would get a call on a Saturday morning. Come 2pm no call. I called to chase this up and was told I would be called back. 5:30pm I got a call back and was asked if I have already spoken to them today? I said no, the executive said "oh I'm sorry I must have dreamt it then, I could have sworn we spoke this morning" After a week of in answered emails and either a late or no call back was not impressed. My partner is pregnant and she found this whole process quite stressful. On 2 occasions she even suggested asking for our deposit back. I'm well aware these executives are busy and sometimes there's not enough time in the day but for the amount of money you are spending you expect a certain level of service. Part of mine I feel was missing. Apart from this communication issue I am satisfied with my experience snd we are happy with our car. I just hope in the future it won't feel like it is so difficult to get things sorted.

Joe was very helpful in helping me find the car I was looking for. He listened to what I wanted and delivered exactly what I had asked for. The whole process was very smooth, and Joe went above and beyond to make sure everything was perfect before I got the car.

My experience at Beadles Volkswagen Romford was positive because of the helpfulness of the sales rep Gary who was not the usual pushy, "must buy" salesman. He was friendly and accommodating and dealt with our every need. In fact nothing was too much trouble.