Group 1 Kia Coulsdon

Very good service from start to finish. Pav did everything he said he would and we are very pleased with our purchase.

I went to Group 1 Kia Coulsdon to Test drive a KIA Niro Hybrid for my wife. We met Philip who was an absolute joy to talk to. After the test drive, we were so happy that we decided to go ahead with the purchase. He went through the whole process with us and helped us arrange finance for the car. When my wife went to collect the car a week later, he went with her to the post office to sort out the tax and was very helpful during the whole journey. After a week, we went back as my wife had a few questions about the features of the car and this time she was helped by Oliver who as also an amazing person to deal with. I will recommend this dealership just because of these two staff members, even though I have no doubt the whole team is great.

Worst place to buy a used car. Buying a used car? Don’t. Not from Kia Coulsdon dealership (Group 1 Automotive UK). This is honestly the worst place I have ever bought a car from. They hide urgent issues and only reveal the problems after you pay — and even then, they don’t actually tell you. We had to discover the issues ourselves, and when we questioned them, they treated us very poorly instead of taking responsibility. I should have trusted the existing bad reviews about the dealership — and especially the ones mentioning Pavlin Georgiev and Oliver King. Those reviews were absolutely accurate. I recently dealt with Group 1 Kia Coulsdon and my experience was extremely disappointing. My case was handled first by Pavlin Georgiev, and later by Oliver King, the sales manager. When I signed the agreement, we clearly agreed that the car would be supplied with no urgent or major issues, and that it would receive a minor service and a deep clean. Based on this, I accepted the full asking price of £11,689 without negotiation. I paid £10,689 first, and at no point during the agreement or payment process did they mention any urgent defects( WHICH THEY HAD KNOWN). However, after payment, I discovered through the Kia Vehicle Health Check that the car had a RED/URGENT AVN screen delamination issue costing £1,085.34 to repair — something that was never disclosed before the sale. According to Oliver King, their technicians performed the health check on the same day they received the car, which means the dealership already knew about this urgent defect before I inspected the vehicle, yet chose not to mention it. They only brought it up after I started questioning things. Other urgent items (windscreen, headlamp weather strips, number plates) were fixed, but the AVN screen — which had the exact same urgent classification — was ignored without any explanation. When I questioned this, the dealership became noticeably uncooperative and refused to offer any compensation or resolution. Communication throughout was extremely poor. Pavlin didn't responded to emails or calls, and when he did, it was only to confirm payment — never to address the issues I raised. After signing documents for the agreed price, they sent me an itemised list with payment details, implying that I should authorise and pay for repairs that were already part of the agreement. I had to chase them repeatedly to avoid being charged for work they had already promised to cover. When I went to collect the car, instead of cooperating or resolving the issue, Oliver made the situation even worse. They added the AVN defect into the final collection‑day signing form, implying that I “knew” about the issue and accepted it — even though they never mentioned it before main first payment. This was extremely unfair and felt deliberately misleading. I declined many other good cars because I trusted their promises, and this left me feeling completely misled and stressed. The way Pavlin and Oliver addressed me throughout the process made the experience even worse. Overall, the dealership handled the entire process extremely poorly. Important information was not disclosed, the rules changed after payment, communication was almost non‑existent, and I was left chasing basic commitments. What should have been one of the most exciting days of my life — collecting a new car — was completely ruined by the way this case was handled. Instead of enjoying the moment, I was stressed every single day dealing with issues that should never have existed in the first place. I am now escalating this matter to Kia UK, Group 1 Automotive, and all other relevant parties.I didn’t know Kia and Group 1 would make so many fake promises to customers, take the payment, and then stop replying. I truly thought I was in good hands, but they said anything just to sell the car and then didn’t honour it. If I could give zero stars, I would. Trust the other negative reviews — I wish I had. My advice: avoid this dealership and be prepared for a very stressful experience if you choose to proceed.

I always enjoy my trips to Kia Coulsdon, the staff are so friendly and inviting. The coffee is good too, but I am really getting fed up with the parking situation. It is worse each time I visit. Beginning to explore alternative sites to be honest. Such a shame.

Great car, amazing test drive experience. Disappointing car purchasing experience. Lack of communication, rudeness, below par product knowledge, delayed delivery, no follow-ups. Quite disappointed and took away the joy of buying the new car.

Bought a used EV6 from Kia Coulsdon. Zee was a great salesman, easy to chat with, was clear about our options and made sure everything was sorted when we collected the car.

Jordan was excellent- He went the extra mile. Took the time to go through everything and made sure we understood everything. Highly recommend him as he is brilliant.

Great experience. All the staff are friendly and helpful. I highly recommend Zeeshan as he has the patients of a saint.

Stuart was very welcoming and answered everything i asked he went through the features of car even moved car round for us to drive out once collected a few days later got a courtsey call from stuart asking how the car was going any problems to contact him would definately recommend kia coulsdon