Group 1 Kia Maidstone

Had great service from all the sales staff at Group 1 Kia - especially Luke and James. Felt I was dealing with people who knew their stuff and put customers first.

An Excellent Experience from Initial Enquiry to Collection I recently had the pleasure of purchasing a car from Kia Maidstone, and I cannot speak highly enough of the experience, particularly the service provided by Kash and Stuart. From my initial online enquiry, through the negotiations and agreement of the deal, right through to collecting the car, the entire process was seamless and thoroughly enjoyable. Kash, my main point of contact throughout, was consistently communicative, informative, understanding and polite. He kept me fully updated at every stage, took the time to explain everything clearly and always made sure I was happy with how things were progressing. Most importantly, I never once felt under any pressure to make a decision. In fact, quite the opposite – I felt supported and valued as a customer throughout. Stuart, the Sales Manager, was also involved in the negotiations, and his support, understanding and professional approach were equally appreciated. On the day of collection, the excellent service continued. Everyone at the dealership was welcoming, friendly and courteous, going out of their way to make the experience as smooth and enjoyable as possible. Kash carefully talked me through all the documentation, ensuring I understood everything and was completely happy before proceeding. Stuart also took the time to introduce himself personally and check that everything was going to plan. These thoughtful touches really made a difference. I could not be happier with my new car or with the way I was treated throughout the entire buying experience. My sincere thanks go to Kash, Stuart and the whole team at Kia Maidstone for making what can sometimes be a stressful process such a positive and enjoyable one. I would have absolutely no hesitation in recommending this dealership. If you find the car you’re looking for at Kia Maidstone, you can buy with confidence, knowing you’ll be in good hands. I will certainly be making them my first port of call when the time comes to change my car again. Many thanks once again to Kash, Stuart and everyone at Maidstone Kia. Keep up the excellent work – you are a credit to the dealership!

We was very happy with everything at this dealership, everyone we met was so helpful and Friendly.Managed to get a service booked in promptly, will always use this dealership now 10/10 all round

Went in on Sunday and purchased a Kia, first impressions were great and looked forward to picking up the car today. From Sunday, I have had to fill out the same form twice, once over the phone then find out that form wasnt submitted and had to do it last minute last night. Driving licence requested, provided it 3 times, this wasnt passed on from one employee to the other, chased for that yesterday. Promised drive away insurance, only to be told today on collection " oh no sorry we cant offer that due to the new purchase value of the car" ...we bought a second hand car! When my wife was then shown the car she was asked did she know anything about it, my wife responded no. She was told, put your foot on the brake, put it in D and drive away. Thats the limit of what she was shown about our new car. An absolute shambles by Kia Maidstone, bag the sale, grab the commission at month end, see you later. When I compare this to a purchase earlier this year at Cupra Ashford, a brilliant customer experience from purchase to collection and after sales as well, avoid this Kia Dealer if you want true customer appreciation.

Excellent service even better than I thought peace of mind safe driving with car 🚗 plan KIA service!

I visited Kia mate stone as my local dealer could not accommodate my service best thing I did absolutely tremendous dealership greeted by man at the reception David all the staff were warm-friendly kept me updated all through the process coffees and drinks of available fantastic service thoroughly recommend them

Great service from Kia. From booking a service to the end of it, it was super easy and quick. The customer service was super helpful and giving us updates, they cleaned our car for free. Amazing service highly recommended

Group1 Kia had exactly the car I was looking for. I am not local to them but had driven the car elsewhere. The salesman, Cash (Nahid) responded quickly to my enquiry and was very helpful throughout the buying process. I was able to drive to Maidstone and complete the entire transaction (trade in and purchase) in a couple of hours. Cash helped me through each stage in a friendly and very competent manner. Whilst being informed I wasn’t put under any pressure to buy additional services. I’ve had the car a week now and am very pleased with it. I’d happily recommend Group1 Kia to anyone looking for friendly and helpful service on buying a new or used car 👍🏻 Richard Clark