Group 1 Land Rover North West London

Shockingly poor / dangerous service. I collected my vehicle with a clean report and no issues were raised with me. However, I reviewed the service video when I arrived home, which identified a screw in one tire which was leaking. They let me leave the dealership without repairing or replacing the tire and they did not even bother mentioning the damage to me. Very dangerous! I would not return.

5 stars for Ernie who tried to help me. 3 stars overall for the dealership service overall.

⭐⭐⭐⭐⭐ An Outstanding Experience with Group 1 Land Rover! I honestly cannot recommend Group 1 Land Rover highly enough! From start to finish, the entire experience of purchasing my Range Rover Evoque was absolutely fantastic. The level of customer service, professionalism and genuine care I received made the whole process such a pleasure. Buying a new car can sometimes feel stressful, but the team at Group 1 made everything feel seamless and straightforward. They were friendly, knowledgeable and incredibly helpful, ensuring I felt confident and supported throughout the entire process. Nothing felt like too much trouble, and I genuinely felt like a valued customer rather than just another sale. My Range Rover Evoque is absolutely stunning, and I couldn't be happier with my choice. The whole experience, from finding the right car to driving it away, was made even more special by the amazing team at Group 1. It's refreshing to come across a dealership that genuinely cares about its customers and goes above and beyond to deliver an exceptional experience. I wouldn't hesitate to recommend Group 1 Land Rover to anyone looking for a new vehicle. Thank you to the entire team for making my car-buying experience such a memorable one. You've been amazing, and I wouldn't hesitate to return in the future! ❤️ 🌟🌟🌟🌟🌟 Five stars without a doubt! Thank you Khaled and Faheem!

Completely incompetent staff, who are rude, dismissive and anything but helpful. Purchased a brand new Range Rover Autobiography from them, and have had nothing but problems with them ever since.

My experience in buying my first Range Rover from group 1 Staples corner We first went to view the used car in an unprepared condition, which was fine. We done the deal based on seeing the vehicle prepped and subject to test drive. We returned a week later for the test drive, which was fine but the car was still not prepped. This was most annoying as we had over a hours drive to the dealership. We had to make a third visit, still not completely satisfied, we continued to set a handover date. On hand over the car still had a few scratches, I was told this is to be expected with a used vehicle.( I had the scratches rectified by an independent garage) We also paid for a ceramic coating on the exterior and deep clean on the interior at a cost of £1000, Ceramic coating was fine but interior was not, there were stains on the leather that the garage said they couldn’t remove. Once again I got this done independently and the interior was returned back to almost new. Day after collection day, we reported that the engine coolant like had come on, and also noticed there were the lights on the inside of the tail gate missing. ( we just had two holes). We called Land Rover assistance, which came out and topped up the coolant. The following week we used the car to drive from Essex to the Cotswolds, on the way there, the engine coolant light came on, once again called Land Rover assistance which came out, this time the engineer gave a more thorough check, he said the car was not to be driven and that it would be collected and taken back to the dealership. Car was collected on Saturday morning and was told it would go to a safe car pound until Tuesday then taken to the dealership this was due to the bank holiday weekend. In the meantime we had to get a taxi to Cheltenham to collect a courtesy vehicle. On the journey home on Monday I checked on our tracker where the car was. Tracker showed it was at Gate way services on the M1, approximately 6 minutes from the dealership. I went to the location to check the vehicle was safe, we found it in a normal car park space and not in a safe compound. I called Land Rover to see what was going on and they still maintained the car was in a safe place until I told them I was standing next to it. I asked for the keys to be brought to me as the garage was open so I could take it on its 6 minute journey. After insisting the keys were in a safe place, eventually I was told the keys were in the news agents in the service station. My 20year old son went to the said agents and asked if they had a key to the black Range Rover outside, answer “yes” and just handed him the keys, no questions asked. ( it is not the responsibility of the news agents). I took the car to the garage, and the car was looked at and the necessary work carried out we believe. They also fitted the lights in the tail gate that was missing. The problems with JRL roadside is not the fault of the dealership however the car was clearly not checked over properly before collection. The original purchase was in March 26, we are now in September and have no attempt from the dealership of restoring of faith in JLR. I have to say from purchase to now has been something I have never experienced before, this has been my first Range Rover, not sure the whole experience will allow me to buy another, certainly not from this dealership.

The car came in with one problem that was fixed, however left with another, which the garage wouldn’t accept as their responsibility. Of course every visit is a fixed £300 (minus £1:)) so the garage is making money regardless. I am gladly paying when I bringing a car with a problem and get help. However, when I end up with an extra problem that didn’t exist before the car was fixed, would you not say the garage needs to fix it. In their opinion, no! They think: “You will pay!” It doesn’t matter what you think about the issue, asked to speak to the manager, but instead “Robot-girl” spoke to them (or someone else) for me without a recognition that my request was not granted and the conclusion was: “I will be blunt about it! We don’t care whether you had this issue before we came to us or not. Even if we find out that this fault did not exist before. You WILL pay!” She said. Not going back to the service that is not honest and is asking the customer to pay for something that was caused by the garage. May be you had a different experience. I guess depends on the issue your car had. Good luck!

The team are really good to work with and all very professional. I especially like the early check in option without having to queue for anything. Thanks again.

Victor in the service department is AMAZING!!! Alejandro the technician found the problem I have had for 8 years that nobody in any other Land Rover garages could find! I had given up reporting the problem and he told me about it within 30 mins when I took it in for something else. Thank you both so much. A very pleasant experience .